Customer Reviews for 1340 Silas LLC
(U-Haul Neighborhood Dealer)

55 reviews

63 Middle St   Bristol, CT 06010
(Gulf Gas Station)

(860) 585-8474

Location Hours

  • Mon-Sat: 5 am - 11 pm
  • Sun: 6 am - 11 pm

Services at this Location:

Contact Us

(860) 585-8474

63 Middle St
Bristol, CT 06010
(Gulf Gas Station)

Services at this Location:

Location Hours

  • Mon-Sat: 5 am - 11 pm
  • Sun: 6 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

This location offered a great service to me, no improvement needed! Clerk was friendly and knowledgeable about process. Kudos!

mark R. 
Rating:
1.0

U-Haul changed the location of the pick up and that made me go over the 60 miles I planed. So I ended up paying a lot more than I originally was quoted due tj this

Cara M. 
Rating:
5.0

Everything about this truck rental went smoothly and without hassle. I wouldn't hesitate to rent from this location again.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

eddie C. 
Rating:
5.0

The truck needs to be cleaned, vacuumed, wiped down. The steering wheel was sticky. The truck seems to need maintenance, as it struggled to go up hills or to pick up speed on the highway.

Kylie S. 
Rating:
3.0

The attendant told me the costs would be $20 per day plus .40 cents per mile. I should have been charged $20 plus $40.80 plus tax. Environmental and recovery fee? Not disclosed. The difference between what was said and what I was charged is about $20. Shady place to do business.

robert S. 
Rating:
3.0

The van was not clean and the gas was not on full. During these times especially vehicles should be detailed inside before renting to new customers.

John H. 
Rating:
5.0

I don't think the pre-registration on line worked because the clerk had to re-input my driver's license, but otherwise I would change nothing about this location; one of the best u-haul experiences I have had.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Josie W. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

keith E. 
Rating:
5.0

Customer service was great

Beverly M. 
Rating:
1.0

The truck was not clean. The gas was not full when I picked up the truck. And when I brought it back I was told to fill up the tank if not I will get charged alot more money.

rudy R. 
Rating:
5.0

Customer did not leave a comment.

Jody-Ann M. 
Rating:
3.0

The mobile pick-up takes forever to complete. I have done it twice between my husband and I and both times it took forever because there was bad service for metro PCS and Verizon in both locations. took 25 minutes to pick up the truck and drop it off both times.

Michael G. 
Rating:
1.0

The truck was dirty. The gas was not at full like I was told. Customer service was extremely poor. They were disrespectful to me and my wife. And I will not use this service nor will I recommend it to anyone.

rudy R. 
Rating:
4.0

Pick-up was a slow process. Returning the truck was efficient and the gentleman was helpful and knowledgeable.

Margaret H. 
Rating:
1.0

They didn't even have a drop off box for us to drop off the key so we had to inconvenience come back in the morning to drop the key off. Even though uhaul was telling me they had a drop box and I come drop off the truck after hours. I need a refund

Bryce C. 
Rating:
5.0

Great location nice people

Mohamad M. 
Rating:
4.0

location is very convenient for my bristol /unionville move. Staff was very helpful, though being in a convenience store, there was a couple of interruptions to cash customers out, but staff was very professional and courteous.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Dominick G. 
Rating:
5.0

Customer did not leave a comment.

Amedeo Z. 
Rating:
5.0

The people working there was very respectful and nice. Love those guys

Kristen E. 
Rating:
5.0

very comfortable and good service

Andrew S. 
Rating:
2.0

The clerk didn't know how to process rental. The truck was dirty. I ordered supplies online and the rental location only had a hand truck that I didn't need. It delayed my schedule for 1 1/2 hours. On the positive note, on my return, a new clerk was able to credit my account for all the supplies that I didn't receive.

Robert P. 
Rating:
1.0

I am wait for a call back still I have yet to receive one. Terrible Terrible never again!!!

Leticia G. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

The clerk was very nice and professional. I don't think it can get better then this!

Norma M. 
Rating:
5.0

The service was great, detailed and super friendly. I will always try to rent here first. Thank you to the clerk that attended me, awesome personality, definitely a people person!!! :)

Norma M. 
Rating:
5.0

Good customer service

PRADEEP S. 
Rating:
5.0

very friendly customer service

alan P. 
Rating:
5.0

Excellent service. Very accommodating. Fantastic personality. Will be using uhaul again. Highly recommended. Would recommend uhaul to anyone at anytime.

JANET W. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

eric S. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
5.0

Customer did not leave a comment.

vallier Z. 
Rating:
5.0

Customer did not leave a comment.

derek M. 
Rating:
3.0

There was no drop box outside. The attendant inside claimed they didn't do U-Haul drop offs despite having another truck in the lot. When I told him this was the site U-Haul had sent us to— and we had completed the process he said,”Okay!” And took the keys. Weird...

Jose H D. 
Rating:
5.0

Customer did not leave a comment.

mildred R. 
Rating:
5.0

Customer did not leave a comment.

rivera V. 
Rating:
5.0

Customer did not leave a comment.

obrycki M. 
Rating:
5.0

I just felt bad that other customers had to wait while I gave my information for the rental transaction because it's a busy gas station.

barkoski C. 
Rating:
5.0

very friendly and helpful.....

darien K. 
Rating:
3.0

To put it quite simple, the guy at the gas station who I had to talk to in order to get the U-Haul truck was a complete and utter asshole. The truck was fine, but customer service was horrendous.

Ikeem B. 
Rating:
2.0

The truck I rented from this location was double booked! I came to pick it up for my 2 day rental and was told to wait to make a phone call. With the speaker on the phone , the worker was told he over booked and did the wrong reservation. He listed it as a one way rental with a drop off at a different location. Although I made the arrangements the day before, someone else had reserved the truck way in advance. They gave me the truck, good for me but bad for the other individual after me. By the way this took 45 minutes to rectify.

linda J K. 
Rating:
3.0

Great local location for me but make it easier for early pick up -- had to talk to owner on cell phone. Also I declined the "Safemove" when reserved, but it was put on my contract when I returned the truck/during closeout. I expect a $14 credit and the owner said he would initiate that tomorrow or Tuesday.

Dan B. 
Rating:
3.0

While I was checking out the truck, another customer came in saying that she had booked the same truck and had already paid someone at that location for its use. I was in the system so I was given the truck but when I got into it, it reeked of BO and had McDonald's & cigarette trash next to the front seat! Then I use U-Haul's mover helper.com site and the movers don't show up but I am charged twice!! One of the charges was reversed but at this point I still have not received a refund for cancelling the order. We were left with trying to move ourselves in 98 degree heat!! When I tried calling, I got no response from the movers contact number and sat on hold with UHaul & MoverHelper for 45 minutes. I eventually had to go to the website to cancel the order because I could not reach a live person. I will never trust U-Haul again

Eileen K. 
Rating:
5.0

Customer did not leave a comment.

Glandina M. 
Rating:
5.0

Excellent customer service... Pradeep was very helpful and he also explain about insurance in detail. I love to rent from his place again and again. Please make sure you do reservation before which help both save time.

davis jr D. 
Rating:
5.0

Great customer service

Rating:
1.0

I was told the previous customer was two hours late in returning the truck, hence why I had to wait two hours for my truck. The storekeeper blamed this on the previous customer, but it was the storekeepers double booking that caused the issue. I finally drove away with the truck THREE HOURS LATER. I paid to rent it until the next morning at 10 AM, but got several calls at 9AM stating I needed to return the truck, and where was I, another customer is here waiting etc. My paperwork clearly reflected I rented it for two days, but he blamed the double booking on ME. He spoke poorly of other customers in front of me, completely unprofessional and ridiculous. I will never use uhaul again. I may as well just buy a pick up truck for this level of convenience.

Angela L. 
Rating:
4.0

The rental truck was available at the appointed time, it was clean and gassed up, the location was convenient. Overall I was pleased with the service.

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top