Customer Reviews for Abiding Locksmith & Door Service LLC
(U-Haul Neighborhood Dealer)

25 reviews

5231 Manchester Ave Ste A   Saint Louis, MO 63110

(314) 480-6313

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(314) 480-6313

5231 Manchester Ave Ste A
Saint Louis, MO 63110

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Darryl V. 
Rating:
2.0

Put the stuff that I ordered in the truck so I don't have to go to another location to pick it up. It made an already stressful day even more stressful.

Shannon D. 
Rating:
5.0

Not a thing. They did a fantastic job!

Robert S. 
Rating:
5.0

Excellent customer service and the vehicle was very clean!!!

frances B. 
Rating:
1.0

Very very bad experience overall. Lock combo was wrong combo, had to wait 30 mins on location to be approved. When I arrived my reservation wasn't available anymore. Lock tooK 15 mins to open then wouldn't shut after. Gate was LOCKED when trying to return U-Haul unit and randomly a worker drove by saw and opened it otherwise would of had to leave U-Haul in random parking lot. Truck made very very loud noises whenever it was in idle. Good concept idea of app, bad execution. Pick up location was terrible. No service on weekend and locks you out after 5pm even if your drop off was that location at 11pm on email. I would recommend paying extra to go with other service of any kind as moving is a headache and stress enough, this was an extra hour and 20 mins out of my day that could have been moving and calling 5 different numbers just to use the truck I paid for. Only positive is one of the 5 numbers I called was helpful in trying different lock combos because the one they provided me was incorrect. Everything else was extremely bad, careless, and stress inducing service from U-Haul I don't wish on anyone.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Madeline M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

Although we had a good experience, unfortunately the truck we rented did NOT have a ramp. We were not told this, and as a result I was unable to load some of the items I specifically rented the truck for. :(

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Zhuchen X. 
Rating:
4.0

This location was picked due to the fact that I was looking for a location close to my apartment. It is a franchise location. Our truck was dropped off at the location on the night before pickup. The unit was in terrible condition - scratches, dents, etc. When we did the walk around of the unit, I also started it up and tested all the lights, blinkers, etc. The rear right blinker was not operational. We had no option but to take it in the condition "as is" because the franchisee had no ability to fix it and we had a team of movers ready to assist us so that we could load the truck and start our near 900 mile journey. It should be noted that the rear tires were not in great condition either in my opinion and I was concerned about this driving through snow and icy conditions.

Spencer W. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
1.0

I dropped off the truck and car carrier at a location that didn't have a Uhaul logo anywhere. When I contacted someone, they told me that the location was good, and to drop the key in the door slot, so I did. I then find out that the truck and car dolly were not registered in the system and found that the person that I talked to did nothing to help. My truck and dolly were considered missing for almost a week and I was very upset.

DAVID K. 
Rating:
5.0

Great experience! Will use again for all our u-haul needs!

Roger D. 
Rating:
5.0

Customer service was excellent, the staff were friendly and easy to work with and everything went very smoothly. I will be back!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Brendan M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Therese C. 
Rating:
5.0

Clean and friendly. Very easy location. Employee walked us through particulars of our rental and procedures for drop off. Great customer service!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I got in an accident and it really sucked, fortunately the insurance covered everything and it was taken care of quickly. Thanks!

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
No reviews have been submitted for this location.

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