Customer Reviews for Ace Hardware Hebron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware Hebron

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Joseph M. on

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Customer did not leave a comment.

Mark B. on

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Gas was supposed to be at 3/4 full. When I picked it up it was halfway between 5/8 and 3/4 full. But as soon as I started driving the vehicle (literally less than 200 yards) the gas gauge dropped to the 5/8 full mark. I had to turn around and have the manager mark the equipment contract with the correct level of the fuel gauge. I was also amazed that the truck's door mirrors (driver and passenger sides) could not be adjusted to where I needed them to get the best view of the traffic on the road. They are locked into one position. Seriously? They need to be adjustable so people have the best view possible of the traffic on the road.

Taylor C. on

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Both mattresses that were inside the uhaul above the wheel wells got soak on the part closest to the floor . Check to make sure the Truck storage is properly sealed from weather .

Earl B. on

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Paula H. on

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TJ F. on

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The crew was polite and professional. Great southern atmosphere. Not much to change. Perfect customer interaction. Plus, it's an ACE Hardware Store. Awesome!!!

Suzie L. on

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There needs to be more than one person at the counter. We only needed to pick up the keys but had to wait for 10 minutes while the only associate was registering someone else.

Kim G. on

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Molly H. on

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Ace Hardware rules, Uhaul sucks. My account wasn't connected to my reservation even though I made it on my account, so it was lost and took us at least 30 minutes to figure that out. My confirmation emails said my pickup location was at Park Hills, but it was actually in Hebron, which I didn't know because I couldn't reach my reservation, and is at least 30 minutes away from Park Hills. As a result I wasn't able to pick up the truck until 4pm, but my 24-hr reservation still expected me to return it at 3pm. All in all, my experience inside Ace Hardware was great but everything else about this reservation SUCKED and made moving more stressful, not less.

Kim G. on

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Casey M. on

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Train the people how to work the computer.

Jordan C. on

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Sandra J. on

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Both in my own experience from using the U-Haul website and that of my U-Haul location we found it hard to access the needed information without frustration and contacting support. Perhaps that would be the one thing to seek improvement upon as the current website lacks good flow in a timely manner and doesn't always register the information to continue on to complete a reservation.

Billy D. on

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Craig F. on

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Had to find someone to help at pickup and drop off. Air Conditioning was not working well.

Robert F. on

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The truck had a suspension issue and it was not cleaned. The truck had not been checked in from previous customer and the girl was just in a hurry to get it done.

GEORGE P. on

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Taciana K. on

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Pick up using mobile is useless when buying other materials/moving equipment. I thought the items would already be inside of the truck that I was renting, but no. Waste of time

chuck C. on

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Mark B. on

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Unfortunately we had a very, very poor experience. It took nearly an hour from the time we arrived to get the keys to the van. There was a younger kid who clearly had not been properly trained on how to operate the system. He could not find our reservation number. It took a half hour just to find it. Once he did, the keys were not in the lock box and he could not find them. It took about 25 minutes to find the keys which apparently another co-worker had left in his uniform pocket when he checked in the person that brought the truck back. He was very polite about everything but if you are going to have people working the Uhaul rentals, they should be trained properly. I see this not as a fault of his but of Managements. Check in when we returned the truck took less than 5 minutes. I would have serious reservations about sending anyone to this Uhaul location.

phillip V. on

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Took a long time to do paperwork to check out vehicle. Not organized and problem with process and computer. Employees very nice and apologetic. After we arrived a our destination and loaded the vehicle it took many attempts to start the vehicle. After about 5 minutes trying to start it, it started. Did not turn it off the rest of the time that we had it (about 3 hours) wasted money on fuel.

Kevin H. on

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The people at Ace hardware are always knowledgeable polite and helpful. Move want great with the Uhaul enclosed trailer, since it was raining.

Mike P. on

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Excellent service at this location

Cliff D. on

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Stephen K. on

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Nothing to improve. This ACE Hardware location is always clean, safe and very helpful. That's why I chose this location to rent the U-Haul.

Kathy L. on

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Gordon I. on

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katherine J. on

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After hours so put the keys in the lock box.

John S. on

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Had no problems

Dacia W. on

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They worked well with me needing an additional day when the movers through movinghelp.com (through U-Haul) never showed

James F. on

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Customer did not leave a comment.