The return was very easy. Very nice and helpful lady
MARTHA U.
Customer Reviews for Almands Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff at both locations were very friendly and helpful but the online features for equipment return were very user friendly and would not work as advertised
Philip A.Tammy was awesome! She was so helpful and polite. I highly recommend using her for all of your moving needs!!
BARRY C.I absolutely loved Dolly! Her customer service is superb and she is extremely nice! I called a week or two prior to get a price on the uhaul because I told her I was in the process of moving and when I called back, I was in the system! I booked a one way and she found a location 0.5 miles from my house! This was the best U-haul experience ever!
ALEXIS R.Nice lady took my complaints and understood my situation. Helped with the return process
SAMUEL W.When i put my card on file to be charged I agreed to $60 dollar deposit on $35 bill.. uhaul charged $72, with no explanation, then when I turned trailer in only refunded 12 of deposit. There were no issues with trailer and I want my refund.
COMILLA L.Very very efficient! Would definitely recommend Almands U-Haul. Best one in Lufkin
SUE M.Mrs. Almand was extremely helpful and friendly. My wife and I have rented trucks and trailers from her before and she has always done an excellent job. My wife and I would recommend our friends to her anytime they need to rent a u haul truck and/or trailer whenever they need one.
Thomas B.Amazing
Irma P.Check tire pressure on equipment.
Alan B.Smooth transaction, couldn't ask for better service! I will definitely use the same location again.
Ryan L.The truck was clean and in good mechanical condition. I saw no need for changing any thing. The owner at the store was very helpful and friendly. This was my first time to use U-haul.
PATSY M.Tammy is super nice and friendly. She took great care of us
mark M.Great and friendly customer service.
Jalreel H.Use your own people to rent and manage your trucks. No smart phone check in. In this world of technology you can NOT place a price on HUMAN interaction and assistance.
Shelly J.I received perfect service, no improvement needed.
Leta R.Almand's opened up for me to pick up my truck, because other location closed due to hurricane. Would definitely recommend Almand's!!!!
William Robert H.Truck was delivered with 1/4 tank of gas. That makes me have to guess at destination how much to add. I wound up guessing too high, so Uhaul gets free gas on my account. Fill it up all the way before delivery, and I'll fill it up all the way before I return it. That way we are even.
Brian M.No improvements needed, great experience !
Shawn S.Super nice employees, fast and clean equipment!
Lynn H.The trip with the trailer was great. No problems. I called R and H in Lufkin to drop off trailer and they were very rude and told me to come the next day. Called Almands on Denman ave and the lady was very polite, professional and helpful and took the trailer. Will use Almands for my hauling needs.
Charles J.The best
Eric P.It's easy to do online instead off di waiting I like it
Amandeep S.very accomodating and friendly staff.
Kelli F.Stop sending surveys request every day.
Timothy H.Stop with the damn surveys!
Timothy H.Thank you!!
Mike S.They were closed so I unloaded it and left it there. Thank you so much
Joann S.Very Courteous and Helpful people.
Phil M.I have rented trucks all over the South for years, and this is the best U-Haul location I've ever used. The people are the nicest and most helpful. Everything is quick and easy. We had an awesome experience. Thank you!
Eugene W.All was good. A couple of lights were not working and not sure if this happened after I picked up the trailer. Right brake light and license plate light were inoperative and were reported at drop-off.
Robert M.Excellent service all-round. I will be back again the next time, I need to rent a truck.
Abubaker S.Tammy went out of her way to make sure I was taken care. She was very nice & communicated well. She helped resolve an issue and made my day.
William C.Quick service and good courtesy.
Larry B.The lady was very helpful and she explained alot to me.
Hilliary K.I dropped off on off hours at the DENMAN ave location, I never interacted with staff there. I was disappointed with main customer service and the inconvenience of driving to another location way out of my way and not being compensated for it. Not sure what the point of a reservation in advance is worth. Also was told I would get help with loading the auto transport and when talking to the pickup location he told me that, no, that's not normal and that uhual will say anything.
Nate R.Absolutely enjoyed my time talking and didn't expect any issues with the clean and well maintained trailer.
Jeremiah S.Super nice people.
Johnny C.I will never rent from u haul again.because you doudle charge me and you own me 83.49 and will not pay it back wiley chandler
Wiley C.UHaul helped me make reservations to a location thay was Clised on Saturdays. Luckily Almands was open. These are good folks and shame on those at U Haul phone sevices
Lewis E.Very nice lady!
Donna B.Customer service is excellent here. I have rented from UHaul many times through the years. These folks are the best I have seen.
Bruce G.The people that run this location was awesome. Felt very welcome . they were helpful, funny , outgoing and just a joy to be around..Two thumbs up a full 5 star. thank you both very much
Roger B.The people there were the best. She was very helpful and was wonderful to work with. I recommend this location highly!
Eugene W.Mileage was charged even though I was told the 20-30 miles I needed over 100 would be covered by daily rate. Dont say 1 thing and do another.
Tiffany B.Everything was perfect. Would not change a thing.
Timothy E.Agents were courteous, prompt, and professional in handling our return...Definitely, recommend this location.
Jerry M.When we got the insurance it was supposed to be liability only and she charged me for safemove that is not what I wanted I wanted liability only that's why my bill was so high
Robert L.Very helpful and excellent service
James C.I think if someone is renting an auto transport, you should provide either free instruction on how to load the vehicle or offer to do it for free.
Kelly C.Very helpful staff
Dennis G.Very helpful staff
Dennis G.Great experience. Very accommodating.
Jason H.I have rented several UHAUl trailers over the years from the Almands- They are very kind and helpful!
Angela W.They were very friendly and helpful.
Bill S.