Customer Reviews for American Hall Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Hall Storage

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NANCY I.
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Customer did not leave a comment.

Sushant G.
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Marilyn S.
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david C.
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MICHAEL B.
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Linda N.
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The girl was very rude and charged me without telling me or any explanation.

Savannah W.
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jazimar L.
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Lincoln C.
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The corporate computer would not connect to complete my contract. Finally, the attendant was able to get cust serv on the phone and create a phone rental.The truck sticker said it was inspected in August 20. I doubt it. The ignition switch was a continual hassle getting it to work... wiggling the gear shift nor the switch itself helped. Sometimes, 20 attempts at turning the key to get it started. The check engine light was on when I took the truck, advivse the attendant, she said go ahead and drive it. When i returned it, the attendant asked if the truck ran ok, it did, and she put it back in line. Gas mileage was terrible. About 8 mpg. When I got back to the rental company, they were gone to a funeral so I attempted to call customer service. Waited on line till I got tired, downloaded the Uhaul app and tried to check out, the app would not accept my position even tho I had the location app on. Here's a hint, your computer sstem needs attention of a renter to try i tout. Your turck inspector oughta be checked to see what he checked when he sign that ticket on the door jam. Just sayin'.

BRADLEY N.
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Customer did not leave a comment.

Timmy C.
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Only fault to the drop off was the website wouldn't let me check it in cause they couldn't determine my location , so I had to go back the next morning to do it , but the lady there was very helpful in resolving the problem

Bruce H.
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Gregory K.
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Chad K.
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Make sure tread depths are the same on the tires Also inside attendant did not even come out to help with the trailer only to take a picture.

Sandy R.
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Customer did not leave a comment.

Fran H.
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We're moving just 20 miles away and have used this location twice to move small things to put away before the big move. They are aways friendly and the location is ideal.

Joshua H.
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I rented the truck for 160 miles. I drove 114 miles. Got charged for 374 miles over. I went back and they said they would issue a refund but instead they charged me a 2nd time. I will be going back again to try and resolve the issue.

anette C.
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Service was rather unfriendly and unhelpful; will look for friendlier and more helpful truck rental place in future.

kathryn I.
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Night drop off

Shanna S.
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Customer did not leave a comment.

Fran H.
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Andrew C.
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Theresa C.
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The representative verified the bent pin by using a hammer to get it out. She checked us in clear and put the trailer in for repair. She said She can't issue a refund at her faculty since she is just a pick up/drop off location. She suggested reporting issues in the survey.

nathan B.
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At first glance the truck was clean BUT upon driving it had just been wiped down at best. The cup holders were nasty and when we started cleaning it took us an hour to really get the dirt off all the surfaces. With things the way they are today I would expect a better job cleaning. The truck itself was fine. Just way to big for what we needed. It would be have better if they called and asked if moving you up to a bigger truck was ok before just telling you that's all they have when I checked in the day before. An upgrade at no charge is not always an upgrade. We had to trim trees and use a different loading spot because the bigger truck would not fit.

Grant R.
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debbie O.
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Jim J.
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MICHAEL H.
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Excellent customer service that get you in and out highly recommended stop and get it

LAURENCE W.
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Nathaniel M.
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MELISSA B.
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Jeremy O.
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I rented a $20 a day truck kept it for 2 hours and had $45 service fees I did not fold the 10 pads that I had but I'm disappointed in that much service fee on that truck

GREGORY L.
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Randall B.
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The small box trucks need ramps as well. We load furniture on them as well and a ramp would be helpful.

ALEXIS H.
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The location FAILED to provide me with instruction, especially since it was my first time renting a Uhaul. She did not tell me what to do after dropping it off, causing me to be charged extra fees.

KARY B.
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JAMES P.
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Derek C.
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Trina S.
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Excellent service, fast pick up!

john S.
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One of the better U-haul dealers I've ever been to.

James N.
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Nothing with everything going the young lady inside the building was very professional and attended to each customer's needs in the order they arrived

WADE J.
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Customer did not leave a comment.

Elisha P.
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I just dropped off I was just glad to be done with U-Haul and have my supper I needed it and I hope I get my money back that they took it hold on it .

Steve F.
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Laura N.
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David R.
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The truck I reserved was not available so I had to rent a larger one. The staff were very friendly and helpful, and as it turned out I needed the larger truck anyway. Your employee made the whole experience as quick and easy as possible. I would not hesitate to use U-haul again or recommend this location.

Jeremy O.
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Customer did not leave a comment.

James N.
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The owner was there on time, had problems with his card reader only to find out that the keys to the truck had been placed in the wrong location but during the whole time stayed positive, resolved the issue and got us on our way while following protocol in view of the coronavirus pandemic Kudos to a job well done and I'd recommend this location to anyone

Eugenedavid A.
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Marshall K.
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Duane N.
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Patrick T.
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James H.
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STEVE J.
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Very helpful staff. Took minutes to hook up, go through check and leave with trailer. Wish they would keep my drivers license on file as a repeating customer. That may be a corporate IT issue.

Steven J.
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Customer did not leave a comment.

Paul L.
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James N.
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Due to a mix up in communication between the initial e-mail and service rendered this location was able to extend our rental with no hassle and the person on the phone was very helpful and polite

STEVE J.
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Even with COVID-19 protocols in place the service was personal and efficient.

david H.
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My invoice showed $70.07. My card was charged $80.14. This is not right! Try being honest!

Lisa B.
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Had to drop off below it because it was behind a fence and not open.

melissa C.
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The girl I spoke to over the phone was being trained. She spoke too softly. I had to tell her several times that I couldn't hear her. The car hauler needed better tires.

brian D.
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MARCUS W.
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Tammy G.
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I dropped off after hours. The person I talked to on the phone was helpful.

paul W.
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Jason P.
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Mark K.
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jane H.
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Darlene S.
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The girl who waited on us seemed to be having a bad day. She seemed frustrated and when the credit card terminal froze, she snapped at me and said, “don't touch it again!” Then told me to use the pen. It still didn't work. My son and I walked out and he said, “I held my tongue, but I was not happy how she spoke to you.” Anyway, she ma be a nice person, but her tone was a bit harsh.

Adam H.
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Don't use the app. If you get disconnected from it, you're screwed unless you are willing to wait for phone customer service, which takes a while. Worst thing -- you have to take several pictures of the inside and outside of the vehicle when you're done. You've just had a long day of moving -- but you ain't done yet! Better be sure your phone is charged if you're using the app. Terrible hassle.

paul W.
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Customer did not leave a comment.

Mark W.
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Service was excellent.

Raymond C.
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The Uhaul check in-app is very hard to navigate. I would not recommend it .

roger F.
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The rep made the entire process simple and quick related to the pick up and drop off.

Aaron M.
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Nikki and Danielle are Excellent. Always helpful and going above and beyond. I appreciate these guys ALOT!

paul W.
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Customer did not leave a comment.

Sally H.
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Make it more clear that there is no EZ ramp on the 10' truck. We changed the location of the drop off when we picked the UHaul up. We appreciated the UHaul rep telling us that it would save us $50 to drop off at the alternate location. However, the technology glitch that would not show the new location on our order caused us about 15 minutes of wait time at both the pickup and drop off locations.

MONICA J.
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kurt M.
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Jason P.
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Staff was very nice.

Lonnie K.
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Paul R.
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Connor M.
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I have used this location twice now, they have always had the equipment that I needed for the job. Also great customer service, lovely people to deal with.

FRED M.
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Rhonda R.
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Mark S.
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I arrived early, van was there. The paperwork was efficiently handled and the personnel friendly. I've used this location before with equally good results.

John Chester L.
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The lady was very rude when we returned the truck. We put gas in the truck before returning and she wanted to charge us for gas because she said it wasn't where it was before we took it. They called manager and he said it was fine. Don't think we will recommend that location if staff is going to charge you more when returning trucks.

Felicia W.
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I got changed for a dolly that I did not use. Their was not a strap on dolly. I believe this was done on purpose to chage extra on rental.

Felicia B.
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Customer did not leave a comment.

mitch C.
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Very quick and easy. Nice ladies there.

drew S.
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John F.
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Representative was very courteous and professional.

Nathan R.
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Make sure they are trained to go over all the paperwork and make all the offers. I was not offered insurance nor was I offered the free storage at the destination. In contrast all the people we spoke with by phone at 1-800-GO-U-HAUL were very thorough and helpful about storage.

jason M.
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Customer did not leave a comment.

William E.
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Customer did not leave a comment.

James L.
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The Lady that served me was very helpful and pleasant.

Aaron M.
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They overcharged me and I did not get the best rate guarantee. I am a long time customer and you think they would treat me better but I guess not. Still waiting on a call back.

Larry M.
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No improvements I can think of. I really enjoy the after-hours drop-off option.

Larry M.
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Nothing I can think of. Smooth transaction, a vehicle that met my needs and the option to drop it off after office hours. Will use this location again. Close to home.

david W.
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Customer did not leave a comment.

Sherry H. | Overall Experience |
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Very pleased with the service I received for the 6 months that I rented from American Hall Storage while my house was being renavated Glad to know they will be there if need again

Melissa P. | Overall Experience |
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Thank you. Merry Christmas!

joesph n. | Overall Experience |
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Will definitely be using again in my future moves it was easy and an amazing company

MANDIE V. | Overall Experience |
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I rented a 10x10 for 18months and never had a problem. The facility was great and the staff was nice.

steve l. | Overall Experience |
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Very friendly staff

Kaitlyn H. | Overall Experience |
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Having hours on a storage unit is very inconvenient when working full-time. I’m looking forward to a code to get in or some type of upgrade in the future.

No reviews have been submitted for this location.

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