Customer Reviews for American Office and Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have used this facility for 12 years there was never a problem and they were always helpful

Rating:

5.0

My wife rented for our granddaughter and we did have access to the unit when ever she wanted to take things to the unit thanks a million. David

Rating:

5.0

Staff were very courteous and professional. Staff would call us when things were not right. One time I forgot to lock My storage unit store properly and they called to let me know. They also called me one other time when somebody tried to break in. They always try to look out for their tenants. I would recommend this facility.

Rating:

5.0

Nothing, she was absolutely awesome!! We will definitely come here again!

Rating:

5.0

Nothing everything was fine.

Rating:

3.0

I put 56 miles on the truck but was charged for 80. Very disappointed

Rating:

2.0

I was charged for equipment I did not receive. I also ordered a larger truck and was not notified that such a truck was not available. I had to settle for what they provided because of no notice.

Rating:

5.0

Most professional and courteous location of Uhaul I have dealt with. Upfront and honest. Thank you for a easy and pleasant experience.

Rating:

5.0

Sara and the crew were great to work with. They made sure we had everything to make the moving go smooth! Highly Recommend them.

Rating:

5.0

Sarah was amazing and very accommodating! I greatly appreciate her!!

Rating:

5.0

Sara, our contact person at American Office, was a true joy to work with. She kept in contact with us prior to pickup and made sure everything happened flawlessly.

Rating:

5.0

Great location. Great customer service.

Rating:

5.0

My belongings were well kept and secure for 4 years here. I love Sara. She is very kind and always willing to help. Great costumer service

Rating:

5.0

My experience with American Storage at there facility and with their staff while we needed storage during are move between houses was very easy and professional. I highly recommend American storage .

Rating:

5.0

Very friendly staff. No problems.

Rating:

5.0

super friendly staff, very helpful!

Rating:

3.0

I picked it up at 5:30 pm and thought I'd have it back before morning but it ended up being 1:00 pm the next day. I was charged 89$ per day for two days and didn't even have the truck but 19 and half hours. The representative said it was because I expected to bring it back the same day and it was the next day...CRAZY! I want to be refunded 89$

Rating:

3.0

I did not receive my receipt.

Rating:

1.0

PICKUP: Dolly was not available with the truck as reserved and had to drive all over town to find one at another U-Haul dealer. DROP OFF: CELL PHONE WAS STOLLEN FROM TRUCK. IT COULD HAVE ONLY BEEN AT THE RETURN LOCATION AND EVEN THOUGH I DO NOT HAVE PROOF, I AM VERY CONFIDENT IT WAS THE ATTENDANT OUTSIDE THAT I LEFT THE TRUCK WITH. I WAS ONLY AWAY FROM THE TRUCK LESS THAN 5 MIN. VERY DISAPPOINTING!

Rating:

5.0

Sara was great!