Good 👍 God bless youJONATHAN M.
Customer Reviews for Arbor Park
(U-Haul Neighborhood Dealer)
Lancaster, PA 17603
Services at this Location:
- Mon–Fri9 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was perfect everythingYuranis L.
Overall awesome experience. Fast and easy transaction. Employee was fantastic, will rent from here again!!! Thanks, ChrisChris K.
Customer did not leave a comment.Sharon G.
Fast, friendly serviceRonnie B.
I very pleaseeugene J.
I dropped the rental off a 4:20 PM, and NO one was there. I rushed to get there because the advertised store hours are until 5:00 pm.Jeff B.
Customer did not leave a comment.Theo K.
Everything was ready to go and I can't even begin to imagine how to improve on that!Kevin P.
Friendly and and quickjose R.
Customer did not leave a comment.bhawani N.
Customer did not leave a comment.Fior V.
Customer did not leave a comment.David G.
Customer did not leave a comment.Andy W.
Customer did not leave a comment.Barbara J.
They lie about the fuel level and the mileage I used. I had to make a complaint to get it resolved.EUNBI K.
Even when a few details went wrong with my pick-up and drop off, everyone was very helpful and getting things corrected immediately. I'm very happy!Cassidy G.
Really Appreciated the service & expedient processing. ThksChristopher F.
Customer service reps were friendly, organized and professional. I was very pleased!Patrick M.
Very friendly and accommodating!Corinne D.
Customer did not leave a comment.Biren B.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Ismael R.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.Stewart H.
Customer did not leave a comment.Marilyn G.
Equipment was dirty and had cobwebs in them, while waiting for uhaul person working there made a racist comment about Puerto Ricans, and person ringing me up stated it was okay because the person who made the comment was Puerto Rican.Matthew W.
Customer did not leave a comment.Mykola I.
Customer did not leave a comment.Dan W.
Very friendly and helpful staff. NOT like other locations in this area.farid B.
Fire the old lady at the front deskBaldeo T.
I thing your service is excellent nothing to improve at this timeCelida R.
Super nice people!Alexander K.
Customer did not leave a comment.Miguel T.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Geoffrey K.
Check engine light was on and then the oil light came on.john L.
The location smelled like cigarettesGrace P.
Customer did not leave a comment.Michele M.
Appreciated the follow up to confirm the reservation, the flexability with my arrival time, and the help setting up the trailer.Rachel B.
Customer did not leave a comment.Michael K.
People were friendly but the man was using an iPad, had trouble using it and couldn't give me a receipt. I asked him to sign my Uhaul papers to prove it was returned.ABBYJAYNEFAISON B.
Nice people, a clean van and good service. Thank you.David B.
The woman who ran the office at this location 6/17-18 was very helpful. The cargo hold of the truck was clean at pick up. On the passenger side floor there was dry dirt from someone's boots. I didn't mind, but don't want to get charged a cleaning fee. I returned the truck the way I got it, and I swept out the cargo hold.Scott B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Nathan F.
Assuring the uhauls actually get cleaned by someone before next rental. The truck we rented was messy in the back with lots of hair of an animal and smelled really badly of one too. Also cigarettes and the smell left in the front.Tina B.
Customer did not leave a comment.Michelle J.
They are good PeopleRamon O.
Customer did not leave a comment.Rachel P.
Absolutely do not use this location. If I had to option at time of booking I would have much rather gone to York like I did with my towable trailer. This location had no space to park, no one there, and in a really sketchy location just behind a house.Amelia T.
The man that handled the check out was efficient, helpful and friendly. Really nice experience.Beth H.
When a unit is deemed to have a full fuel tank it should be pegged at full (Mine was at the "F") - when I filled up prior to drop-off the needle on the dash passed the "F" on the fuel gauge so I put in more fuel than I started with - with gas pushing $5/gallon this is an additional cost I should not be responsible for..Ron R.
continues to be honest and giving good service to each of its Clients Thank you for your serviceDamaris T.
Customer did not leave a comment.Edward C.
Arbor Park is a fantastic location, however, not the one at which I chose to pick up my truck. If customers choose to pick it up there I would say the whole process is fairly easy, you just may need to calibrate your phones GPS service if you're doing the 24/7 truck share.Gregory B.
Customer did not leave a comment.matthew F.
Customer did not leave a comment.Gerald T.
Customer did not leave a comment.Harry F.
Nothing for ne personally TyStephanie T.
Customer did not leave a comment.CLIFFORD M.
At pick up Agent indicated fuel in truck was at 3/4 tank but actually it was 1/4. Truck was disgustingly filthy from previous use. Dirty mask and half eaten food left in the truck. Agent was gracious and made transaction very easy but trucks was grossSandra R.
Customer did not leave a comment.Jeffrey A.
I am not very happy because the app does not work for check in or check check out I am not very happy at all. I got charged for gas that wasn't even in the truck I have pictures to prove it he can't download anything any pictures at all on that app you can't when you bring the truck back you can't use the app so they charged me for 2 days + 10 they charged me $20 because I couldn't use the app and I had to talk to a person I was there at 7 in the morning even clean their damn truck put gas in it to where it was at 7/8 not very very happy at allAnn L.
Returned after hours. Was easy to park truck with plenty of space. My only issue was I was unable to do my return on the uhaul site. But we were able to get it to work on my friends phone.John G.
Customer did not leave a comment.Tisha R.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Adalberto D.
This is not specific to the list location, but to the mobile pick-up. I think more clear indication about the time/number of steps involved in pick-up would be nice. Perhaps I overlooked it, but if somewhere on reservation it said, "Please plan 15 minutes for the pick-up process" that would be great.Timothy S.
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