Note that driver side brake/turn light checked out fine during pickup, but failed within 10 miles of driving. Renting location had no way to fix situation. So I drove 270 miles in that condition.Tim H.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GREGORY F.
Great people to work with.GREGGORY M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Juanita R.
Customer did not leave a comment.Daryon S.
Customer did not leave a comment.jude M.
I have both picked up & dropped off at this location several times & every time has been an absolute breeze!! Keep up the great work!Maxine L.
Customer did not leave a comment.GEORGE B.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Peter S.
All was good!gay S.
Customer did not leave a comment.ERIC W.
The man who helped me was extremely rude and unhelpful. I tried to explain the ABS problem it was still having despite what the note said and how unsafe it felt to drive and he just gave me attitude. Also gave me attitude about pick up time that was not stated online. Will not be renting a truck from this location again. I am a young girl and he made me feel unsafe and uncomfortable.Kaylyn M.
Friendly helpful staffSUSAN T.
Great people there to help youRICHARDWARREN C.
The service has always been great there each time I've dealt them.Perry V.
Customer did not leave a comment.ANDREW V.
Customer did not leave a comment.RONALD DOUGLAS F.
Great manger at this locationJAMES M.
Very courteous and unhooked the trailer from my truck well.Clyde M.
The truck smelled like cigarettesSarah M.
Customer did not leave a comment.Alissa W.
I rented a truck for a long haul (roundtrip to and from Florida). The trip would have been a lot easier if the truck had cruise control and power windows.Cheryl S.
Two items: First, the trailer had a leak in the roof. Apparently, it was repaired at one time but the repair did not hold. Someone also put aluminum tape on the inside, but that didn't work either. The result is a water-spotted piano that has been in my family for 60 years. I know that the units are not waterproof, but they should not leak. Take this unit out of service until a permanent repair is made. Second, the location needs more storage for trailer drop offs. I could not drop off last night as planned because I could not drop the trailer safely.Leonard U.
Customer did not leave a comment.Dwight B.
Don't have the gas on E when I rent a uhaulPAXTON B.
I appreciate Ross and Nate - they are competent and kind. RGMRICHARD M.
Nothing at this time everything was wonderful.Gerald L.
Customer did not leave a comment.Ted F.
Customer did not leave a comment.Hayden S.
Customer did not leave a comment.Angela N.
Customer did not leave a comment.JAMIE A.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Jeremiah W.
the AC didn't work, headlight was erratic and spoty, engine light was on and overheated and required me to slow down below 50mph on 65mph highwayMohammad M.
Customer did not leave a comment.RICHARD L.
Pick up location is easy to find and convenient.Takashi E.
Customer did not leave a comment.Darlene F.
Customer did not leave a comment.Keith N.
During this time of the Pandemic I expected the customer service representative to wear ppe including a face covering which he was not.Dana Edman H.
Customer did not leave a comment.netanya R.
Great experience. Friendly, knowledgeable people. Exceeded my expectations.STEVEN B.
Customer did not leave a comment.ZACHARY ROBERT S.
Customer did not leave a comment.Jill R.
Less than one minute to return truck and hit the road.Donald M.
Customer did not leave a comment.JAMESRICHARD A.
So many hidden fees it is ridiculous. We were given a free day due to issues and driving a extra two hours just to pick up the truck. And they ended up charging us for that day still.Brandon W.
U-HAUL still Rocks. Thank you for having the equipment and trucks available and in Super working condition every time needed. The best part of any organization is your people. They sell your company, Thank you, Gerald VoorhiesGerald V.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.William B.
Nate was extremely helpful and courteous. Smooth experience.MARIO P.
Customer did not leave a comment.James S.
Customer did not leave a comment.joanne E.
Very easy, no hassle process.William S.
Customer did not leave a comment.Emmet H.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.William N.
Customer did not leave a comment.Hendrik P.
Customer did not leave a comment.Rick W.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Bruce V.
Nate was beyond helpful and accommodating.Debbie S.
Customer did not leave a comment.Jason K.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Norman Mitchell K.
Customer did not leave a comment.Celia A.
The check in was not good didn't know I needed 2 forms of I'd and someone to vouch for me my wife called the day before and was told every ok then try to pick up a 7am had to go back home to get passport ended up a hour lateross C.
Nice easy gentleman at customer serviceLeigh F.
Customer did not leave a comment.Stephen R.
Cell service is spotty at best at this drop off facility - my sister uses AT&T and I have Sprint and neither of us could access the internet to complete the drop off process. When I called the next day to explain why we couldn't complete - I was directed to leave a voicemail. I called back later and received voicemail again. Im still trying to get the additional $20 removed from my charge.Julie R.
Customer did not leave a comment.Juerg S.
I gave a no to well maintained because it looked like the front tires should have been replaced sometime earlierJames W.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Richard L.
Waited a very long time to get checked in after having our pickup location changed on usTimothy K.
As mentioned, my system reservation was to drop off in Maryland for some reason. The individual was very helpful with my issue with this reservation being wrong and incorrect when re-entered by the pick-up location. He was able to get the fee waived for the wrong drop-off location. As mentioned, this wasn't in my thought process because the previous individual said I could drop it off anywhere.Granville J.
Customer did not leave a comment.Ann U.
Customer did not leave a comment.Johnnie N.
Customer did not leave a comment.Neal S.
Customer did not leave a comment.Scott K.
This U-haul is one of the best and most friendly I have used. I will certainly use them again.DAVID H.
Originally had a truck reserved at Shoreline Power Equipment for Saturday morning pickup. When I arrived there at 9 am, there was a sign on the door stating g they were no longer open on weekends. Called Area Storage and they were very accommodating.Daniel S.
The 2 guys that worked the counter were very rude and definitely need to work on there people skills and there customer service, I would never use that location again and I will definitely spread the word.troy V.
Customer did not leave a comment.Arthur A.
Customer did not leave a comment.Anne G.
The guy at the counter was rude and not so great at the customer serviceKen B.
Customer did not leave a comment.vickie C.
Person was rudeThomas Y.
Terrible customer serviceRobert F.
My wife, and I, were pulled over by a Florida State Patrol officer (Officer Gonzales) as soon as we entered the State of Florida. Reason: we did not pull into their Florida Agricultural Inspection station. In N.C., I asked the origin U-Haul agent if I was required to stop at any inspection stations. His response was no! The officer issued me a Formal written warning!!! I have an absolutely clean driving record - this warning may effect my insurance rating/rates.I believe that your Company has a legal, as well as a moral obligation, to inform your customers of their requirement to pull into Agricultural Inspection Stations for vehicle contents inspection.This vehicle content inspection requirement also pertains to the State of California! I am very dissatisfied with your company and would like to be contacted by your VP of Regulatory Compliance. Igeorge Y.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.Harold P.
Have some transit vans in the fleet. I wanted to rent a van for driving around town, and did not really need a full size box truck.Caroline B.
Customer did not leave a comment.Jamie A.
Very easy to work with.Matthew M.
My experience with booking the UHAUL was excellent. However, returning the UHAUL was not; as employee didn't want to listen to my concern and dangerous situation regarding particular Uhaul i rented. Had an incident occur, while driving that needs to be addressed. The Passenger door to uhaul was not shut and i received no alert on display. However, I could hear that something wasn't correct. I stopped at the rest area, near Coinjock NC, and the passenger door was not not shut. The display also did not show that the driver door was open as well.Again, there was NO image on display to alert that door was opened. Also, just realized that this email address was associated with my reservation and its not an email that I typically utilize anymore. Hope someone reads this and takes it serious. I can be reached at 252-378-8400 or email@example.com. Kindest Regards!April M.