Customer Reviews for Athlone Convenience Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Athlone Convenience Store

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Gwendolyn H.
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The inside of the van was filthy I had to wash it out before I could use it, but I returned it spotless.

Jordan N.
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Have the units cleaned, and in good running condition. Have units that are not in mph since we are in Canada and use km/h.

Henry P.
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Ensure that all items ordered are actually in the vehicle.

Abdul K.
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The car was not fully filled

teresa V.
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Serviced truck not me having to fill it with fluids all my blankets clean vehicle windows not full of bugs

John K.
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Customer did not leave a comment.

Alton S.
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Customer did not leave a comment.

Crystal B.
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It went smooth and easy!!

Denis G.
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Very good experience

Mustaf N.
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That guy he is friendly and have good a good customer service

Lucille M.
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He is so helpful and friendly at the Athlone location. Love going there for my uhual

Peter M.
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The van I booked was unavailable for our time and location of pick up, so we were "upgraded" to a larger truck at a further location. We did not want a truck this large as it was more difficult to manage driving and packing it, and we also had to pay more for gas. Also, we did not need it for the full 48 hours we were charged for. All in all this was a terrible experience. The van was covered in dog hair, which my mom had an allergic reaction to--causing us to have to clean it ourselves. The gas tank was also very low which we were not expecting.

Gregory C.
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Add windshield fluid

stephen Y.
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Customer did not leave a comment.

dereje A.
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Customer did not leave a comment.

Laura N.
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no liquid windshield deposit and the windshield was dutty and hard to see...

Joel T.
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This location did not appear to be overly safe.

Julie G.
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I was charged for an addl day of 89.00 and have sent a request to Darren Wilson to get and answer as to why. He said he was the field manager, but has nit replied back as to why this charge was applied. I had the truck for only a few hours. Could someone pleaseget back to me about this matter. 780 700 6231

Mathew S.
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Customer did not leave a comment.

Michael G.
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We rented a 10 foot truck a couple days prior 2 the longer truck we rented on the 16th of March and the smaller truck was filthy and I mykal cleaned it out like moped the floor and cleaned the blood off he walls and my dad told the Chinaman that I did that and he's Nike no that can't be in disbelief like there wasn't any blood in it in the first place but he obviously doesn't look in the back of the truck after people use it...it was quite easy 2 get it despite not reserving one like last time and bringing it back was a breaze...I'd go back 2 this location again

Harjot C.
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Just dropped off the Uhaul in the parking lot and left the key and forms in the drop box So I am unable to comment on the actual store and customer service. It is a Great Location!!

Jennifer C.
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Customer did not leave a comment.

Julie B.
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Customer did not leave a comment.

Sean S.
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Customer did not leave a comment.

Dawn-Marie L.
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The inside of the truck was dirty and smelled bad. The stabilitrak service light came on and the service traction control light came on when I was returning the vehicle

Mike K.
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We had a great experience with u-haul. We will definatly do it again!

karen P.
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The Cashier was carrying a baby while serving customers. He did not check the cleanliness of the truck, mileage or fuel when I returned the truck.

Rose M.
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Customer did not leave a comment.

david W.
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Customer did not leave a comment.

Michael L.
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Recommended

steve C.
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Customer did not leave a comment.

Levi D.
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Best service I have ever had renting a U-Haul product keep up the excellent work??

Jyla F.
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Good service

john C.
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Customer did not leave a comment.

Adnan Hussain A.
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Recommended

dwight M.
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I was promised a 15' truck for two days from your 50th street location (a confirmed reservation). When I got there I was told that I could have the truck for 6 hours! I was sent to the second location on 127th street and was told that I could have the truck for 24 hours. This is the second time this sort of mix-up has occurred when renting from you. What kind of an organization are you running?

James K.
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The person at the convenience store where I picked up did his best to make the pickup as difficult as possible. Asking for a third party to confirm I'm picking up the trailer is ridiculous but when he demanded that I scan my license with a phone ad text it to him was the last straw. I presented my license but this fool said he wasn't trusted to verify that it was me. When I contacted the office in Calgary they said that was not required. When I returned and told him to call the Uhaul office in Calgary he then accepted my ID. This idiot cost me 2 hours of time. I would not rent from this asshole again. He gives Uhaul a bad name.

Gdolahan A.
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Thanks Eric

Fe Pante G.
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Customer did not leave a comment.

Patrick G.
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Best U-HAUL experience I've ever had.

Mae I.
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My experience is very good. I picked up the van late and they were very considerate.

Mae I.
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I went to this location because my reserved truck was not available from a different location. The owner was so accommodating for a walk-in transaction on a holiday. I only needed the truck for 3hrs but was so happy that it was due for return after 6hrs because we were only able to return it after 3hrs. I highly recommend this location.

jamie K.
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Merci

salih M.
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Recommended

asim K.
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Customer did not leave a comment.

Bouchaib H.
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Very good customer service. Thanks Eric

William P G.
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Customer did not leave a comment.

Marcus Anthony D.
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Customer did not leave a comment.

Susan A.
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I was quoted wrong price on phone when location pick up changed..and had to return less than 24 hours from pick up time...will not recommend uhaul

Alfred R.
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Friendly staff!

justin C.
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Everything went well. Truck had aircon but no cruise.

Pamela B.
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Customer did not leave a comment.

james M.
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Great

Thomas K.
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Service was great and the people who I dealt with where very professional.

Krishna Jai L.
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Customer did not leave a comment.

Tessaye Sime D.
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Customer did not leave a comment.

Randolph Lee H.
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??????????recommended

Mavis S.
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The RESERVATION I made was for 8:00 A.M., but when I drove to this location, there was no one there, the store was closed, even though I had waited until 8:10 A.M., I tried phoning before I left this location and was NOT able to even leave a message because their voicemail box was full - Really?! By the way, the hours of operation for this location state they are open M-F at 7:45 A.M. Because the store wasn't open by even 8:10 A.M. I drove all the way home to phone the 1-800 number for U-haul customer service, but before doing so, decided to TRY to call this location once more. At 8:25 someone answered the phone to let me know that yes, they were now there! Now I had to drive back there yet again. NOT impressed, Unreliable and NO I would NOT recommend this location to anyone and have already told coworkers and friends about the unacceptable lack of service. So You are aware, I also had to PAY $ and reserve a time slot for the building/elevator access I was moving into and this took 1/2 hour off the time slot I had to pay for moving, time I NEEDED. Not to mention, other people took time off from work to help me move which also inconvenienced them. NOT impressed with the casual attitude of this location one little bit!

Tyler H.
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Customer did not leave a comment.

SUSAN C.
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Great staff that was fast and efficient. Would DEFINITELY use them again

Tyler Steven P.
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Friendly and fast service.

Quillan L.
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Customer did not leave a comment.

ali Maslah A.
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Very quick service. In and out in 5 min

Jaime J P.
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Customer did not leave a comment.

Kamal A.
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Customer did not leave a comment.

Zwelitsha W.
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Customer did not leave a comment.

Zwelitsha W.
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Customer did not leave a comment.

Vicki Maryse G.
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I would recommended this location to others

marcus S.
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Great service

Frances Denise G.
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Booking with uhaul is unreliable and unorganized. First experience, the pod was suppose to be delivered to our house and it didn't arrive. Second experience, I booked a van at a specific location and upon arrival it, wasn't there. The sales clerk had to search for a van a different location.

Alvin V.
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Helpful and friendly staff

JUSTIN N.
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Designated area so customer knows where to drop the equipment off.

ochang O.
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Customer did not leave a comment.

Melanie Marie P.
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Small uhaul sign in window of store. If we didn't notice the truck in the parking lot we would have missed it.

James David S.
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Customer did not leave a comment.

colin M.
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as in all equipment for U-haul it is not maintained very well... every time a piece of equipment is returned it should be gone through thoroughly to make sure everything is up to par and working properly. This is meant for all locations in North America. the gentlemen that helped me at the Athlone location was very helpful and polite... i will definitely deal with him again,,, thank you .

Lorelei B.
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Customer did not leave a comment.

Creighton Alan M.
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Customer did not leave a comment.

Leslie P.
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Friendly and helpful

Stefanie M.
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The individual was uncooperative and belittling. The store smelled of rodent feces and incense.

rick G.
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Better hours of operation

Madison V.
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The man who helped us was very incompetent and didn't seem to understand what was going on. Did not help us in regards to getting it hitched on or making sure everything was attached right or anything. I was very unhappy with the over all experience at that location. The lights on the tow dolly also did not work and that was very frustrating as well as that was the only stock.

Kara Rachelle B.
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The gentleman at Athlone was helpful, friendly, and went above and beyond to make this extremely easy and efficient for me on what could have been a stressful moving day. Can't say enough good things!

Maciej W.
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Customer did not leave a comment.

Farhad P.
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Customer did not leave a comment.

The estate of Ma K.
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Customer did not leave a comment.

Nelson A.
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the estimated litres to fill up were not accurate, I overfilled when the vehicle was returned and unfortunately there is no option to get some of that money back.

No reviews have been submitted for this location.

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