Customer Reviews for AuSable Motors
(U-Haul Neighborhood Dealer)

130 reviews

13713 State Rte 9N   Au Sable Forks, NY 12912

(518) 647-2299

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(518) 647-2299

13713 State Rte 9N
Au Sable Forks, NY 12912

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Hard to find and looks like a junk yard.

DOUGLAS W. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Mr roy was so helpful and I feel went over and above to help me big cheer to mr roy

arther F. 
Rating:
4.0

Convenient location.

pete F. 
Rating:
1.0

The check in process was terrible. The app did not recognize that I was at the correct location. The furniture pads I ordered were not in the Uhaul - but dumped in another trailer nearby The location was dirty and like a dump- not clean or inviting. I had to call the Uhaul number and have the check in process done over the phone and was very long process (taking 40 minutes on the phone )

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Stacey A. 
Rating:
3.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Joshua P. 
Rating:
2.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Great Service!!!

Andre B. 
Rating:
3.0

drop off location on the internt does not match uhaul paperwork

Chris M. 
Rating:
5.0

I have rented from Ausable Motors several times in the past and nothing has ever changed. Always great courteous service without any problems. Highly recommend this business for found service with.

martin V. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

This vehicle had not been serviced in a very long time. The oil when I checked it had the consistency of mud, the inside of the windshield had a haze and made it dangerous to see through when the sun hit it. The transmission didn't seem right and gave off a smell every once in a while.

Craig S. 
Rating:
3.0

No drop box or at least not easy to find for off hours drop. The return app did not work as expected and I was unable to submit the return subsequently costing me an additional $20 for Uhaul's technical issue. I also felt I needed to cll and used the call back feature. After 48 minutes, the call back put me back into another 50 minute hold.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

The trailer was picked up by my brother. Inside the office/ lobby of the Ausable Forks location the owner had a little statue of a person in a white hood that said KKK on it. I called the owner and he could have cared less. I called uhaul to make a complaint and spoke to an agent who gave me a reference number regarding my complaint and told me I would be contacted by someone who would address this issue. I have not heard from anyone at uhaul. I'm sure uhaul doesn't share the same racist beliefs of the owner of the Ausable forks location, but to not call or email me regarding this issue is disheartening to say the least. I will no longer support this business and will do my best to spread this information far and wide. It saddens me that people are so ignorant. Hopefully the Ausable forks owner will one day realize his ignorance and change, but... not likely.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

Customer did not leave a comment.

kelsey T. 
Rating:
5.0

Customer did not leave a comment.

sybil L. 
Rating:
3.0

Customer did not leave a comment.

Russell S. 
Rating:
3.0

Customer did not leave a comment.

Kim H. 
Rating:
3.0

Location services didn't detect that I was at the location even though I was standing at the key drop off box.

Kaiden K. 
Rating:
3.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

nothing

Jennifer N. 
Rating:
3.0

I had a hard time parking in their parking lot to try and not block any other cars.

Jacquelyn B. 
Rating:
5.0

You need to get different trailer hitches as the 12' trail hitch was very hard to put on truick

alex T. 
Rating:
3.0

Customer did not leave a comment.

JEANNELUCILE F. 
Rating:
5.0

All great ??

julie A. 
Rating:
5.0

Auto trailer worked perfectly. Will use again.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
4.0

Customer did not leave a comment.

Anne W. 
Rating:
2.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Schuyler D. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
1.0

The complete uhaul experience was awful. Our reservation was changed multiple times without a lot of notice. We were promised a discount for the inconvenience and then still charged full price at the uhaul location. The Uhaul location in Ausable was so unorganized. It took over an hour to pick up the uhaul because their system wasn't working and they had no clue what they were doing. I will never use uhaul again.

Jarrod W. 
Rating:
3.0

Customer did not leave a comment.

Kim H. 
Rating:
3.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

Customer did not leave a comment.

Gerard L. 
Rating:
5.0

Customer did not leave a comment.

rebbecca R. 
Rating:
3.0

Customer did not leave a comment.

Paige M. 
Rating:
5.0

While trying to rent a 26' truck, dealing with UHaul direct said the closest I could get it was Plattsburgh, NY. When I inquired with Ausable Motors, they said they could do it. That saved me 80 miles!! Ausable Motors gave great service!

Rob G. 
Rating:
3.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Tricia C. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Nothing. Dealer was awesome.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Mannette G. 
Rating:
3.0

Nothing U-Haul can do. The vendor is in the process of consolidating his operations so future customers won't have to complete the paperwork at one location and pick up the vehicle at another location miles away.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
3.0

No one there to talk to. No drop box. Have to leave keys and contract in unlocked truck. Took picture of odometer, gas fill, and contract for my records.

Alan R. 
Rating:
3.0

Dropped off vehicle when they were closed. Address on contract was put into Google Maps; it landed us a couple of miles off. But we found it.

Bea M. 
Rating:
2.0

In Au Sable, NY we reserved a u-haul. There were dentures & vasaline left in the glove compartment which we found after we left. When I paid for the uhaul, I paid $70 over and he didn't give me change back. We reserved a 15foot & they gave us a 10foot, we didn't realize this until we got off the lot and opened the back. Our original location didn't have a 15 foot available so we had to go 25 miles out of town to get the one we reserved and to not have that one and take more money is ridiculous, I won't suggest to any of my friends to go there.

Wesley L. 
Rating:
5.0

John Roy is the best

mike W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

The location is confusing. The customer service rep gave out the wrong address. The rental truck location's staff is not always there.

dean B. 
Rating:
5.0

Customer did not leave a comment.

kelly J. 
Rating:
5.0

Total courtesy No problem. I have used this place three times now all without a problem. Please let them know that I appreciate doing business with them.

martin V. 
Rating:
5.0

I don't think you can do anything to improve. Fast courteous service, and helpful and capable staff. Great experience.

Marshall H. 
Rating:
3.0

Customer did not leave a comment.

Gerard L. 
Rating:
4.0

Brand New Truck, clean, ran well. No issues whatsoever. Employee was friendly. All in all a good experience

John L. 
Rating:
2.0

Guy was smoking a cigar INSIDE the office the whole time & his internet connection was too slow so he couldn't produce a printed contract or an accurate receipt.

michael H. 
Rating:
3.0

Nobody was there but the property was not well kept

Deborah P. 
Rating:
5.0

The 15 FT U Haul was brand new with 1560 miles on it!

George H. 
Rating:
5.0

This time good, Operator came to truck, checked what was needed and sent on my way in less than a minute

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

martin V. 
Rating:
3.0

When we booked online we thought that we were going to be able to get a tow bar attached to our vehicle they don't do that in Northern NY.

Miriah P. 
Rating:
3.0

Customer did not leave a comment.

aaron H. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

had me in, hooked and out quickly, and with a friendly atmosphere

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
1.0

Terrible! Please have someone contact me at (570) 594-7798

ISABELLA L. 
Rating:
5.0

John and his assistant were courteous and helpful. I felt very taken care of and well looked after. In short, they were awesome !!! LCDR Ayman Aly United States Navy

Ayman A. 
Rating:
5.0

Great support from John. the trailer light connection on the truck side was not working, he helped trouble shoot and find the solution.

JOSEPH R. 
Rating:
3.0

This is the wrong address for uhaul equipment returns. According to a person we met they are supposed to go to another location - needs to be updated as was confusing not to find anything related to uhaul. They did allow us to leave the truck and so no complaints about the staff but the address needs to be updated in uhaul records

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

It is a repair garage and people should not expect a clean rental office

MARK L. 
Rating:
1.0

Never ever would I recommend this location ever. We were supposed to pick our truck up in Lake placid, NY and were told our truck broke down and had to drive to Ausable Fort almost 40miles out of are way where we had to wait for the owner Roy for over a half hour longer and then had to pay cash $271.00 and was given a filthy truck and was told we shouldn't turn it down because it was the only one in the North Country and we should be grateful. WOW!!!!!!!!!!!! what a night mare.

Jeana L. 
Rating:
5.0

Very friendly and easy to drop off.

salvatore A. 
Rating:
4.0

Customer did not leave a comment.

LESLEY K. 
Rating:
3.0

A sign would be helpful. If we hadn't seen the U-Haul truck on the hill we wouldn't have know where to go.

LUANNE W. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Allison Z. 
Rating:
5.0

Customer did not leave a comment.

ANNE T. 
Rating:
4.0

Drop off was easy. Proprietor available by phone. We did not meet him.

MARTHA S. 
Rating:
3.0

The place is a mess. Girl looked like she just rolled outta bed, had not done a rental in some time--had to call her dad for password.

KATHERINE P. 
Rating:
1.0

the person who would give me the truck was out golfing. Mr. Roy...I had the guys there (4 of them) make a call to him saying I was there to pick it up ( they had a reservation and pick up time of 3 - got there after a 2 hour drive at 3:15) he told them he would be back in 45 to hour..unacceptable..called and the rep at uhaul authoriazed me to take possion so I never had any paper work from the loacation..uhaul emaile it to me so I could beging my journey - your help on the 800 line was fantastic - one of the guys came out of the shop and just handed me the key and did not say one single word.

TIM M. 
Rating:
3.0

Customer did not leave a comment.

MARGAREE T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
1.0

U-haul completely ruined my entire move. I was advised in the email that I could pick up my truck at the "...closest convenient location." Convenient for whom?!? I had to travel 40 minutes just to pick up the truck when there was a place 5 miles away that I could have picked it up at. The operators were rude on the 1-800 phone number and needless to say, that pick up site set me back 3 hours behind schedule because it didn't open until 9am and the ONLY person working there was out on a tow truck call. My being so late ended up with me not able to move into my new place until the following day due to this 'convenience.' I had to stay in a furnished apartment for the night and then had to find someone else to help me with moving the following day. I am highly unsatisfied with U-haul and I will NEVER use this company again. I will also be sure to let all of my friends and family know about this situation and provide all of my social media sites with the incredibly poor quality of this company. Waste of my time and a huge waste of money!!!

JENNIFER H. 
No reviews have been submitted for this location.

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