Customer Reviews for Backyard Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Backyard Storage LLC

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Jeffrey N. | Overall Experience |
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From the initial phone call requesting a unit rental all the way through to turning it back in a few months later, Backyard Storage in Belgrade was a real pleasure to deal with. The staff are friendly and helpful, the units are clean, and the whole area is well-kept and secure. I would absolutely recommend this place to anyone needing U-Haul out storage services.

Tim K.
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Very friendly service and extremely helpful! Sandy and Jason both went out of their way to make our rental go smoothly.

Michele A.
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Customer did not leave a comment.

Richard B.
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All was very good - thank you!

Pat A.
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Perfect in every way

Karon F.
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The gentleman was very nice and service was fast.

Devin A.
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Lower your prices Ridiculous

Patricia K.
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Sandy very efficient and helpful--would use this location again for sure.

Erich C.
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Would have been nice to have the front windshield cleaned prior to our use.

Sarah J.
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I will relay to anyone that is curious about the Uhaul process to NEVER book online if you don't have to. Call the location where you want to pick up and speak to a person. The website and online experience is a mess and the waiting time to speak to an agent for answers is never less than 10-20 minutes!

Christopher C.
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Excellent

John B.
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I had requested a 4 X 8 unit and even stopped in three days prior to pickup to make sure there was no problem. The night before pickup I was called and informed that the 4 X 8 was not available because of tire issues. My option to get one would have required further travel for pickup and an hour wait. I was specific on the size as we needed to drive in an underground parking space. The 5 X 8 I had to take didn't fit. Took it to the return site and couldn't exchange as I hadn't gotten the original trailer there. Result had to rent a second trailer that was a 4 X 8 originally requested. So paid for two trailers instead of one. I know there were extenuating circumstances, but I shouldn't have to pay for two trailers!

Christopher C.
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Customer did not leave a comment.

Sandee B.
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Everything was great!

JAMES F.
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Customer did not leave a comment.

Brook D.
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Very Friendly

Christopher C.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Jackie L.
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Jason at this location saved the day by giving me direct number to Uhaul field employee Cliff Stout who came and saved the day. He got me back to this location just in time to rent storage unit and pick up a different truck. Left his family to come help me and was amazing. Jason at Backyard Storage was so helpful and understanding and took care of everything so quickly and efficiently and had me back on the road in no time. Jason and Cliff were the day savers!!

Barbara S.
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Very pleasant folks to work with!

ann S.
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The staff was professional and courteous

HOWARDR T.
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Friendly easy-going staff

Martin F.
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Customer did not leave a comment.

Nicole R.
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Customer did not leave a comment.

Cheri G.
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Customer did not leave a comment.

Gehrig D.
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Made an appointment 5 hours in advance online and spoke with Jason on the phone ahead of time to confirm. Jason was 20 minutes late to the pick up appointment as he had gone to the bank.

John T.
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Customer did not leave a comment.

PERMAFROST C.
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I needed a trailer in a hurry and was dealt with promptly and professionally in a few minutes. Help hitching up and unhitching on return was prompt and professional too

Milton O.
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Customer did not leave a comment.

GUY W.
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This is the best service location in all of MT! Expert, friendly and knowledgeable staff, clean facility, and trailers. Highly recommend.

Charles M.
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I guess I would like to hear that the tires have been checked recently, with some sort of maintenance history just to put me at ease but basically when I looked at the tires I was pretty confident. Just a mechanics viewpoint

David M.
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It would be nice if these trucks had cruise control.

richard W.
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Customer did not leave a comment.

Rick L.
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Customer did not leave a comment.

Tyler S.
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Best uhaul location in the Gallatin valley !

Kristina J.
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Very friendly and helpful. Went out of his way to help me. Thanks so much!

Keith F.
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The owner was especially nice and helpful.

Ephraim R.
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My review for Backyard Storage was excellent. However, the previous pickup location at Vallise was unacceptable -- they weren't there and we struggled trying to rent a truck for an hour before being sent to Backyard Storage, where we were taken care of well.

GLENN J.
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Sandy was very pleasant and informative. She did everything right!

Kevin K.
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Customer did not leave a comment.

ed T.
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Tamara S.
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Customer did not leave a comment.

Patricia K.
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Customer did not leave a comment.

Jason K.
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Customer did not leave a comment.

Jim V.
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Customer did not leave a comment.

Alona S.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

Karen R.
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linda R.
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JEFF W.
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Customer did not leave a comment.

GABRIEL T.
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Make the charges upfront. Not after the fact. I rented a trailer for 2 hours and returned it perfectly. After I was 200 miles down the road I got a notification that I needed to take pictures of the trailer to prove I returned it satisfactory. So a 15 dollar charge turned into a 60 dollar charge. Piss off.

Drew V.
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The agent that helped me was very nice and worked around my schedule when we had to push back our drop off time. Good location too.

Tom G.
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Customer did not leave a comment.

Dan S.
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On line reservation was poor. I could find no way to go back and change trailer size. Had to call the 800 number. Gal there was very helpful

Chandler A.
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The belgrade montana drop off location was amazing was only 3 miles from home the drop off process was fast n easy and they even gave my hubby a ride home for free Thank u Belgrade

Justin T.
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Not the greatest location but staff was friendly and drop off was quick and easy.

Nancy F.
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Customer did not leave a comment.

Grant S.
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Customer did not leave a comment.

Debra C.
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Very friendly service. Nice new clean truck!!

Grant S.
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Best U-Haul location in the valley.

angela P.
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Customer did not leave a comment.

Victor V.
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I was promised on a Friday that I could pick up a car transport on Monday. But when I came, no transport trailer. Then I was promised a trailer in Bozeman, but when I went there, they said the trailers already had reservations. Upset. Had to pick up a transport trailer in Spokane, 400 miles away.

Gary S.
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Customer did not leave a comment.

Korina B.
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paul L.
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Bunny L.
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DENNIS F.
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Windshield and mirrors were covered in bugs, I had to clean before I went on trip. Interior and bed where in great shape

Rick C.
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Customer did not leave a comment.

Travis M.
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Sandy was by far the best part about my whole experience. Very friendly and accommodating.

Robert T.
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Customer did not leave a comment.

Courtney A.
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The rep was very helpful. The trailer was clean and pulled great.

Nora C S.
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Sandy made us feel welcome, and she was clearly on top of each and every unit. She facilitated our truck return in quick time, and double-checked to ensure that our CANCELLED AUTO TOW which was NOT OUR FAULT was properly refunded (which apparently Dwayne didn't do in Madison??)

Rickie M.
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The staff was very helpful and friendly to boot!

TOMMY C.
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Never make a reservation a month ahead they will not reserve a U-Haul for you!

Nathan B.
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Double check that the cab is clean

John T.
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This location can't do anything to improve its conditions. They are human beings and good people. UHaul's customers service on the phone and on-line sucks! Rude ignorant assholes who can't do a damned thing.

Rick L.
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Customer did not leave a comment.

Debbie Z.
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Kelly V.
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There were cigarette ashes in the door panels and the truck smelled very heavily of cigarette smoke.

Gregory G.
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These folks went above and beyond to make things right on the poorly maintained truck I rented from Spokane. They couldn't have been more helpful!

Carla T.
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Customer did not leave a comment.

SHARON D.
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The office manager and staff are the best I have ever had the pleasure of working with.

Susan S.
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Sandy Tokerud was so nice and helpful and we really appreciated her and Backyard Storage & UHaul for making a difficult moving easier.

Gary S.
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Customer did not leave a comment.

Paul S.
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They forgot to give me the blankets, so I had to have someone go back and get them. The trailer had big muddy footprints in it, and the blankets were filthy. The trailer also leaked and got my stuff wet.

Harvey P.
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Customer did not leave a comment.

Julie N.
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The manager lady was so very kind to me! She is wonderful!

Larry W.
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Totally satisfied. Thank you

Angela A.
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Everything about this rental was difficult. I had to call customer service and sit on hold every day. They ended up not having my trailer at the location and they said my wiring order was not entered right AND your website doesn't work

Jaime H.
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Customer did not leave a comment.

connie B.
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Customer did not leave a comment.

Graig G.
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The Gal that helped me was pretty awesome... very thorough and helpful.

Brett P.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

kip W.
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Customer did not leave a comment.

John R.
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Staff was friendly and helpful, equipment work well. very pleased.

CHERYL B.
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Quick ,friendly service. Ready to help.

Tom D.
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Customer did not leave a comment.

Heather K.
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Customer did not leave a comment.

Brad J.
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Customer did not leave a comment.

Dan H. | Overall Experience |
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Very friendly and helpful staff.

Joyce P. | Overall Experience |
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Everything about this facility was great - only a tad bit away from the airport

Mark O. | Overall Experience |
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Very helpful, glad to have been a customer, shed served my moving needs perfectly. Location was right for my circumstances as well, halfway between my work and home as I got settled. Thanks!

Bradley W. | Overall Experience |
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Great staff, great unit. Highly recommend.

RUSSELL P. | Overall Experience |
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Every step of the way was good. They were very accommodating.

ALYSSA O. | Overall Experience |
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Had a great experience storing our motorhome here for a few weeks. Staff was friendly and helpful. Facility was safe. Paperwork was easy. Convenient location. Good price. No complaints. Thank you!

Pamela D. | Overall Experience |
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Very friendly very helpful owners/ staff. I had a easy time moving in and out of the storage unit. It was clean , it was well maintained and the lighting was plentiful. I would use them again.

CASEY S. | Overall Experience |
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Had a nice experience here & do recommend. Was grateful to be able to have a yard sale, as I’m moving due to an emergency. Wished I could‘ve paid pro-ratia for partial months, would have been perfect.

No reviews have been submitted for this location.

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