Customer Reviews for Cane Island Storage LLC
(U-Haul Neighborhood Dealer)

84 reviews

27748 Hwy 90 Blvd   Katy, TX 77494

(832) 913-1615

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(832) 913-1615

27748 Hwy 90 Blvd
Katy, TX 77494

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The front headlight on the passenger side was falling out. The rep Chris at the station helped secure it and got me going. He took the time to address the issue and assugaed me that theer woudl be no issues at return. Chris is really good with customers. Thanks Chris!

Karthik S. 
Rating:
1.0

Worst rental truck experience. No tools pre-booked; we have to go at another location to rent it and lose 2 hours for that on our moving plan… The truck had no light and warning; super dangerous. No straps inside the truck.so,,, we have to manage without… honestly I will never come back at this location

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Great service and answer phones quickly. The associates give complete information and are well versed on procedures etc. I have rented trucks here on multiple occasions and the pickup and drop off is quick and a smooth transaction.

Leisha Z. 
Rating:
5.0

Very friendly and ready to help you. Very pleased with the customer service here.

JUDY C. 
Rating:
5.0

The guy in the office was excellent and very helpful but the equipment was old and dirty. There was tons of trash and dirt inside the unit when I opened it. We had to sweep and clean the uhaul truck before we could even start moving.

Keandall G. 
Rating:
5.0

Customer did not leave a comment.

Cristina B. 
Rating:
5.0

Efficient customer service and rental!

SHIRLEY R. 
Rating:
4.0

Customer did not leave a comment.

Frank D. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I found your surge pricing, 1.09 vs 0.89 a for weekends disingenuous.

ROBERT M. 
Rating:
5.0

I didn't catch the fellow's name who was working at this location. I was in a hurry and distracted. However, he came out and helped me hook the trailer up and did a great job. He was very helpful in getting me on my way in a timely manner.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
4.0

Great service

JUAN A. 
Rating:
5.0

excellent experience!

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

APALICO V. 
Rating:
5.0

No

Carnaldo H. 
Rating:
5.0

Excellent customer service

ROBERT M. 
Rating:
5.0

Outstanding customer service - Chris is an asset to the organization!

PETER B. 
Rating:
3.0

Customer did not leave a comment.

GLENN E. 
Rating:
5.0

Excellent

JESUS M. 
Rating:
3.0

My whole order wasn't there. I had to find the dollies.

MURRAY D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
4.0

Check the tires. One on our trailer was leaking. Had to get fixed on my time.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

PATRICE A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN KEITH M. 
Rating:
5.0

Christopher was very helpful!

Philip W. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
2.0

Have agent available when pickup is scheduled. I had to wander around looking for him.

CATHERINE T. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great customer service.

JORDAN T. 
Rating:
5.0

excellent help, thx

Prakash P. 
Rating:
5.0

Engine services

ALEX P. 
Rating:
5.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

VIC N. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Super helpful and wonderful staff. Will definitely rent again from this location.

MELISSA H. 
Rating:
5.0

Very easy to tent and return.

Oran G. 
Rating:
5.0

Personnel was excellent and very helpful! 10/10

JOSHUA A. 
Rating:
5.0

The steps for online u-haul return should be made clear ahead of time, just in case customers return keys after hours and locked the vehicles before knowing that they need to take pictures confirming odometer and cleanliness

BAO N. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

The person I dealt with was knowledgeable, professional and courteous. I think if someone from U-Haul regional was to come and look, you would find that the store could do even more business with some pointers. Would be worth the effort

Glenn R. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Kendall G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Excelente camión está en perfecto estado balanceado, alineado. Muy bien todo.

roberto R. 
Rating:
5.0

Customer did not leave a comment.

DALLIN M. 
Rating:
5.0

Very smooth. Good location. Very nice place.

PATRICK D. 
Rating:
5.0

The staff at Cane Island was very professional, helpful, positive. This place is a 10!

JASON N. 
Rating:
5.0

Professional, courteous, friendly and pleasant to work with.

BILLY H. 
Rating:
5.0

Chris was very helpful and provided easy and fast service

ALDO B. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

They completed drop off paperwork quickly and efficiently! Thanks......

BILLY H. 
Rating:
5.0

The employee on duty as super awesome

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

BRET B. 
Rating:
3.0

Bad road to entry.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

REY I. 
Rating:
5.0

Customer did not leave a comment.

Qui C. 
Rating:
5.0

Quick and easy drop off. Chris was very kind and helpful. 10/10

Chris C. 
Rating:
1.0

My reservation was cancelled without notifications

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

The customer service is almost too good.

Chris C. 
Rating:
5.0

I had an issue ( my fault) with the equipment and needed some help. Bit was handled well.

KEITH A. 
Rating:
5.0

Please make check out process quicker for repetitive customers. I rent the same trailer several times a month and I have to go through lengthy check out process. I am sure there is a way to make it in and out for proven good customers. Thank you.

VASILY G E. 
Rating:
5.0

Customer did not leave a comment.

Dinesh O. 
Rating:
5.0

Customer did not leave a comment.

LUIS Q. 
Rating:
5.0

Solid location 10/10

Chris C. 
Rating:
4.0

Customer did not leave a comment.

keith D. 
Rating:
5.0

Great service and fast check out.

Bret B. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
4.0

The App was frustrating to use and wasn't as easy as I thought it would be during the process. The odometer was messed up and not calibrated the right way, and I was told I couldn't change the odometer on the app - which was a bit shady. Customer service was great at the store though.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Audie J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
No reviews have been submitted for this location.

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