Customer Reviews for Caraco Storage Solutions
(U-Haul Neighborhood Dealer)

1093 reviews

31 Steve Fonyo Dr   Kingston, ON K7M8P1

(613) 546-6875

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed

Services at this Location:

Contact Us

(613) 546-6875

31 Steve Fonyo Dr
Kingston, ON K7M8P1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brittany A. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Iain B. 
Rating:
4.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
3.0

The van I rented was fine and the service at the locality fine, with the exception that I did not receive a receipt by email (as requested). However, immediately following renting the vehicle, my credit card information was stolen and several major purchases made by the thief, casing me to have to cancel my card and spend my time dealing with the credit card company. I am also EXTREMELY disappointed in the online nonsense one has to go through to book a rental with UHaul. I could not find the local number and had to call an international number, and was told to wait 16 minutes for assistance. I could have driven to the facility much quicker. And despite living in Canada, there was no option for service in French in addition to English, just Spanish. That doesn't have wide application in this country, indicating an indifference to our culture. If UHaul is purporting to be an international company, why not also have one or two of the major world languages included (e.g., Mandarin)? And why were the fees not listed in local currency ($CAD) where I will be renting and paying, and not in "foreign" currency ($USD)? Not impressed and won't be back.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Philippe G. 
Rating:
5.0

We had interactions with 3 different people and they were all very nice, friendly, and helpful.

Kate M. 
Rating:
4.0

This had nothing to do with location but, I was billed incorrectly and had to run to different locations to rectify the situation. I'm happy to report it was figured out and the staff were extremely helpful. Overall good experience minus the incorrect invoice and travel time.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

So the inside is the truck had a bit of a weird smell (I think the previous renter might have thrown up). It was well cleaned, but the smell...

Vijay H. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Helpful and friendly. Great service.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

Jen B. 
Rating:
4.0

There was damage on the vehicle that had not been noted. The employee did not hesitate to come out and mark these locations on the vehicle. Renter beware, do your own vehicle check as I guess they no longer come out and do one with you before you leave.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

edward J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Wide open space made it easy to backup and drop off trailer.

Bryan L. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

This uhaul location is superb

Donna M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Free beer and doughnuts

Mark B. 
Rating:
5.0

The staff here go above and beyond, i will never rent from any other uhaul in kingston, these guys rock. The friendliest ever.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Do not go to the larger Princess st location no comparison to this location in terms of customer service.

Nick S. 
Rating:
5.0

Super service

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Clint D. 
Rating:
5.0

Customer did not leave a comment.

bill W. 
Rating:
5.0

Great Experience

Don H. 
Rating:
5.0

Great customer service, pleasant to deal with and over all a great service.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
4.0

Your online check-in system is extremely cumbersome. In fact, after 25 minutes I gave up.

Murray S. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Don't show up on time if it's the first time you're using your phone To access/unlock it vehicle. It took me 45 minutes to wait too long on hold Ford customer service then get a US agent we could barely understand each other. What a complicated process for first time use!!!!! This location is my preferred customer service location but they're not open Sundays, unfortunately,

KIMBERLEY M. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Fast and friendly. A great place to get to and also drop off the rental.

EARLE W. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Clearer signage for the entrance.

Brian S. 
Rating:
1.0

The vehicle was extremely dirty when picked up! Absolutely awful. Had to purchase a tarp to put of the floor due to the oil and grime on the floor of the cargo van. Also, based on the kilometers we went (11 kms as per invoice), when filling the gar tank it took almost $10.00. That seems pretty extreme for the distance we went, so I don't believe that the gas tank was truly full when we received it, and that is not fair to any customer!

teresa L. 
Rating:
4.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Had issues with return time as there record was incorrect and they were wrong but tried to tell me I was wrong but I had email that proved me correct

Everton B. 
Rating:
3.0

Customer did not leave a comment.

sean G. 
Rating:
5.0

Quick and efficient process with knowledgeable staff

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Customer did not leave a comment.

Lorrie D. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Friendly and knowledgeable staff. Very happy with experience.

Chanti B. 
Rating:
5.0

Customer did not leave a comment.

barb B. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Friendly staff, very courteous and helpful!

Michael H A. 
Rating:
5.0

Thank you .

Shawn S. 
Rating:
3.0

Requested a call back, got an additional bill with no explanation instead. Returned truck with required fuel and received a bill anyways

Jessica B. 
Rating:
5.0

I have been dealing with uhaul for probably over 20 years and will continue. Always have a good experience, with friendly staff. Vance. V

Vance V. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

Customer did not leave a comment.

Marcelo M. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

My favourite location to rent from. Staff are always very polite, easy to work with and knowledgeable. I recommend this particular location to friends.

Chanti B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan G. 
Rating:
5.0

Staff always friendly, trucks always clean. Never a bad experience.

nicole H. 
Rating:
5.0

It was all good , thanks

Gord T. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

reza K. 
Rating:
5.0

The tandem trailers are too heavy to hitch up. They need a tounge jack.I am 6' 4'' and 225 pounds. They are HEAVY!!!

Kent L. 
Rating:
2.0

I was not impressed with the matter of fact , “too bad” attitude from the representative that printed my receipt. My receipt shows the name of Ron Thomas. I was to have the trailer back by 1:17 pm on Friday but they said they would be closed Friday , the weather was bad / icy so I kept it until Saturday when they would be open anyway. I cleaned it inside and out and returned it sat at 2 pm. I went in to pay for the extra day that I owed, (I think Ron) handed me paperwork saying “here you go” I asked if I was being charged for two days he said “Yep”. I said “you were closed yesterday, and I'm less than an hr past the time today” “An hour , or 24 hours.. charge is the same” He was short , unaccommodating , seemed like I was just bothering him. I was late with the trailer, no question. just the lack of empathy and customer service was irritating to me.

shane J. 
Rating:
3.0

Customer did not leave a comment.

Cindy V. 
Rating:
5.0

Very helpful and freindly!

henry H. 
Rating:
5.0

Drop off point was good. Not applicable to the drop off site, but: More instructions for customers planning to use the after hours features app/online features. 2 min video or something easy walking through the steps. You need to take a bunch of pictures of the dash and cleanliness etc, so best to do that part first before walking up to the key drop box! Also, you can't seem to load pictures you have already taken. You need to take them with the app/online site.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVE P. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
2.0

Surprised to find the inside cab of van not clean. Crumbs on seat and dashboard, peanut shells in back cargo area. In this covid climate, I had no confidence that the van had been wiped down at all. I asked the office staff to clean and wipe down before I left. This was done, although not happily. Remark was that he didn't see the crumbs? Proceeded to my errand and found the van was the poorest in fuel effeciency that I have rented. No backup camera. At return, staff member was pleasant enough and did apologize for the lack of cleansliness.

Laurie S. 
Rating:
3.0

Online app not working to check out, was an hour late (30 minutes) of that trying to get online app to work and was charged for a 2nd day rental. There was nobody waiting for the truck so I feel they could have been a little more lenient, wont use this location again. Cheap truck rental turned into $140.

Patricia D. 
Rating:
3.0

Place was closed, called left message as there was a location mix up, Left message for someone to call me back to confirm, no call back.... As well your princes location rep was total rude!

Mark F. 
Rating:
5.0

nothing. great location to get a rental

ANDREWF R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

todd P. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

This is a small drop off location and I was surprised by how clean and inviting the location is. Staff were friendly, quick and effective. All around positive experience

ALEXISLYNNE C. 
Rating:
5.0

Customer did not leave a comment.

michaell R. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
1.0

The man who works here needs a lesson on customer service this is not the first time ive received terrible service from this location not to mention the truck was not cleaned before rental and the previous customers had used it to haul there marijuana crop which made all are items stink of this shit! Never again and i mean never

Kendra R. 
Rating:
1.0

I was unable to get a cargo van at my local uhaul so I had to rent one 75 km away (round trip that means I drove 300 km (150 km each trip to and from the rental location) and 4 hours to pick up and return the van. On top of that I had to pay mileage on the van for the 150 km I drove it to and from the location. However, when I picked it up the rental agent said "don't worry, uhaul will reduce the mileage rate significantly once you go over a certain number of kms, so it won't be that bad." What they didn't tell me was that the way they reduce the mileage rate is by increasing the rental rate - so my rental fee went from $119 for 6 days to $299 for 7 days (which included 999 kms). They also didn't tell me that I was being bumped to a weekly rate, so that for the same cost I could have kept the van for an extra day and driven another 600+ kms - had I known that I was paying for an extra day and all of those km I would have kept it and done every errand I could think of with it! Overall I am deeply disappointed in the service from Uhaul - I rented online, well in advance - they should have just shipped a van into my local office it would have saved me around $200. Or - if they can't provide the vehicle you reserve in the location where you reserve it they should provide a mileage credit to get you to and from the closest location!

Lisa and Paul M. 
No reviews have been submitted for this location.

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