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Deanna C.
Customer Reviews for Center Street Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and easy to deal with
Bradly T.Parking is a little tricky. But truck and trailer inventory is great and readily available.
gary S.Best Uhaul store in the whole triangle. They have helped us for years.
adam T.Only major issue is that the lot was full with so many UHAUL truck and trailers that it was extremely difficult to park the returned trailer.
allen F.Easy pickup and drop off. Helpful and friendly staff.
Bradford S.The check in process for Truck Share 24/7 needs to be radically improved, it took me 25 minutes to check in when I could have went inside and been good to go in 5. Staff at Center Street Grocery were awesome as always.
TED P.The U-Haul person was not present when I returned the rental, so was told to leave the keys and I would get a call about the final bill. I got the final invoice by email and it included gas charges at $7.19/gallon which were not correct since I had purchased 2 1/4 gallons of fuel for the rental which I drove 18 miles. The agent said that in his opinion the gage was 1/8 of a tank lower than when I left which I don't agree with. The gas gage is very course so determining 3/4 versus 7/8 of a full tank is very subjective. When I called back he basically said "tough luck" if you did not agree with his assessment and refused to acknowledge that I purchased fuel even if I showed him the receipt.
Richard C.Rental agent was efficient and friendly.
Kevin J.Process was smooth, everything was great
Luis S.I reserved my trailer for 7am at another location only to find out that I had to drive an additional 30 minutes to this apex location....ultimately missed my pickup time slot for my ATV which costed me hundreds more. Very crappy management in terms of reserving and paying.
Abdulshafi S.We had our reservation changed on us twice- once being the morning of the move.
Brandon T.The yard person was no where to be found. When he did show up he "pushed" the trailer into another one. No paperwork or explanation was given. Poor, poor service...
GAETON F.The u-haul attendant was extremely helpful and assisted with attaching the trailer to my car. He was very helpful. Thanks uhaul
JERRY W.I was over charged. Was so oist to pick up equipment in sanford nc. The guy at counter in sanford was so unprofessional and making sexual obscene comments to me. I am just glad my children weren't there to hear what he said.
Elizabeth R.If you need a u-Haul this place is it. Very convenient and quick.
JOY H.very good service
Keith H.I wasn't sure what to expect to be honest, but I was pleasantly surprised. The process was quick, easy, and no pressure for "add on insurance". I would use this location again for sure!!
William F.Awesome place to rent Uhaul's
JAMES W.Terrible service had 12noon pick up was told noone would be there until after 130 . I called u haul after 30 minutes on hold was told I should have used the app to pick up the van I said what app was never told about this when I made reservation. Then I was told for my inconvenience I could cancel my reservation well I couldn't do that I needed the van . I WILL NEVER USE UHAUL AGAIN THEY LOST A CUSTOMER TODAY
Kent O.Very easy to rent! Was able to get a rental within 2 hours!
Cynthia B.Friendly and helpful
Chris J.The gas tank was half full when I picked up the van. It was not possible to judge how much fuel I would need to fill up to half. I ended up over fueled the tank up to 3/4 instead of half of the tank. Felt like being scammed of extra fuel.
Janet C.Pick was easy as I had provided drivers license in advance. The truck I had requested was available and ready. The gas tank was full and the truck ran fine. The truck could use a bit more cleaning on the inside.
Brent D.To have more trucks.
Paul E.Truck was dirty and parked unsafely beside another truck. Had to ask the owner to come out and move the truck, which made me late for my appointment.
Wesley C.Truck was missing a fender dents and dings. Inside hadn't ever been cleaned out, red mid and clay everywhere. Location weird not honor my $50 certificate that I was issued for the last poor experience at another location. I will be disputing the charge on my card this time and will not use uhaul again. The agents and representatives of Uhaul at these stores are terrible...
Eddie K.Thank you
Mayur G.The reason I am giving this a average score because the truck maintenance was poor .It had no heat and shifting lever you had to guess where to put it into gear. the man at the store was great but the truck was bad..
David W.Used before as well; Convenient location and helpful personnel.
Ronald C.Use them regularly as I am moving and doing as much as I can by myself. They are always friendly, courteous, and professional.
Richard N.Wonderful experience renting from this place!
Tracy B.Picked up and called within 10 mins of pick up that we grabbed the wrong trailer. Employee said he didn't have the trailer we needed. We brought it back less than 30 minutes later and said he was unable to cancel the reservation and we would be charged. He offered to charge a lesser amount but still very upset we were charged given it was returned so quickly. We ended up having to go through another store to get the trailer we needed.
Alyssa W.The cab-over leaked during the move, getting a few things wet. Otherwise, all went well.
Pello D.Staff was extremely helpful.
Ronnie R.Excellent customer service and very efficient.
Cynthia G.Very nice very helpful great experience
Jefferey S.I have rented with this location before and I will not do it again. The employee was not there for our pick up, he arrived 40 minutes after our appointment. The truck was dirty and blocked in. When I went back in to ask if he would move the trailer he told me "you are looking at the wrong truck" as he didn't walk me to the truck in the beginning and told me to "match the numbers" to find the truck. When we tried to return in, the man was closing 10 minutes early and whistled for me to put my window down to tell me they were leaving. Rude.
Joanna B.Great customer service . Quick in and out Vehicle was very clean and easy to drive
Deborah P.Truck had a beer bottle in the truck bed so hadn't been cleaned. Tire on truck showed low air pressure.
Roy M.They did not have the equipment we asked for. The person behind the desk complained that I was getting the truck because he promised it to someone else.
Robert H.Satisfactory to me
Wallace I.Everything was satisfactory to me
Wallace I.I cannot see any way to improve—the clerk was great, very aggreable and helpful. The trailer was excellent—with some very nice improvements over the older trailers, like a wider and taller door. Please pass my thanks on to the clerk.
Frederick C.Excellent customer service at this location. I've rented trucks several times from here and they are always prompt and courteous. Will definitely use them again.
denise S.This was the worst UHaul I've ever been to by a mile. I walked in and was immediately greeted by a strong, awful smell like a gas station bathroom, with mud and dirt on everything. The actual desk was just a guy in the back set up at a table without any light, and he didn't seem like he really knew what he was doing, including asking me for insurance details and check-in info when I had already checked-in online. The truck I was given had a tire with low air and was filled with mud and leaves. In addition, I had no place to park my car and had to park it across the street and run across a 4-lane road to get to the place. It was a generally awful experience. But I guess I still got a UHaul on short notice.
Nicholas F.Always rent my trucks from here. Great service and owners.
Victor M.I waited for about 5 minutes for someone to come to the desk to pickup the key for the truck I reserved.
Rachel W.