Customer Reviews for Center Street Grocery
(U-Haul Neighborhood Dealer)

2813 reviews

808 Center St   Apex, NC 27502

(919) 363-6497

Location Hours

  • Mon-Sat: 7 am - 6:30 pm
  • Sun: 8 am - 3:30 pm

Services at this Location:

Contact Us

(919) 363-6497

808 Center St
Apex, NC 27502

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6:30 pm
  • Sun: 8 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

I have used U-Haul services at this same location on more than 1 occasion and have been treated greatly every time!!

Mark D. 
Rating:
5.0

The owner was extremely friendly and flexible with our needs. We originally thought that a trailer would work for us but once we got it home we realized it wouldn't work. He let us return it without any hassle. He worked hard to get us a truck. He is a very nice man

Paul M. 
Rating:
5.0

Excellent Customer Service! The front desk manager was outstanding!!

Lori W. 
Rating:
5.0

Please send my appreciation and thanks to the operator at this location! Wow! Hands on and displays such a positive attitude! Thanks for the help and genuine personal attention! James Kendall

james K. 
Rating:
5.0

Great help and assistance at this location. Second time renting and would keep renting from this specific location.

Steven L. 
Rating:
5.0

The only problem I had was a mistake in mileage but it was readjusted. I also did want insurance but I was charged for it.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
3.0

The person who helped me was very helpful. The equipment was in good order, though the parking lot was not well organized with trash about the property.

Kyle S. 
Rating:
5.0

Great facility ! Best area place to rent UHaul. Outstanding service, friendly employees.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Leonel D. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

The additional $48 "rental tax" is absolutely absurd.

Josh T. 
Rating:
5.0

Customer did not leave a comment.

Howard N. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Nothing! Excellent facility, outstanding customer service, very friendly employees.

Keith W. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
3.0

The store itself is a mess and the rental smelled awful. Finally, the "$19.99 rental fee" is a bit misleading as they also charge you 59 cents per mile you drive and there is a 15% rental tax. So, you're really at $40 before starting.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Vikrant I. 
Rating:
5.0

Mount tie down points half way up the walls. It's difficult to secure taller items with only floor-mounted tie downs.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

michelle F. 
Rating:
5.0

Great service; no issues!

Angela H. 
Rating:
1.0

I made a Reservation and went to my pick up reservation place they told me there was no reservation for me and sent me to call u-haul traffic.. I called the traffic place they sent me to another location that said my reservation could be fulfilled there once I get there that location tells me that I have no reservation either and sends me to two Different locations. I get to the location where the truck is that u hall traffic sent me traffic sent me to which is 45 miles away from my home and where I made my original reservation. I get to the pick up spot and it takes me 3 and a 1/2 hours to get the truck because this location is not open. I finally take possession of the truck and have to drive another 70 miles to get to a different u-haul place that traffic sent me to. I get there and the owner tells me that he not only has a 26' truck he has plenty of the trailers and I should have came there to begin with. I don't see or understand what the point of u haul traffic is if they're just gonna give you a run around and not actually look into the problem. I will never use u haul again. hands down the worst experience I've ever had in my life trying to rent a truck. I had a reservation set at 11:00 a.m. by the time I got the truck in the trailer I got back to my home at 6:30 p.m. in which I had to pay movers that didn't help me move because I got the run around from u-haul.

Wade P. 
Rating:
5.0

Customer did not leave a comment.

Darin C. 
Rating:
3.0

My truck was not ready and I had to go inside. While there i was asked to take pictures and show IDs. This was not contactless and took me over 40 minutes.

Anika F. 
Rating:
1.0

This location doesn't deserve to be a U-Haul dealer. Service leaves a lot to be desired. The dealer operates a separate business inside another store. Nobody was at the office when the equipment e]was returned at 3:30 pm. My credit card was charged twice.

medardo M. 
Rating:
2.0

Got the run around on where I could drop it off at by calling Uhaul. Was told I could do it off in Fuquay-Varina location and the guy said I needed to go to Aoex location. That guy in Fuquay-Varina was extremely rude.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

Stanislav S. 
Rating:
4.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

My moving supplies were not in my truck even though I chose to pick up using the app.

ANNE S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Xin H. 
Rating:
1.0

We wanted to use contactless pick up and use truck share 24/7, however upon accessing the vehicle- there wasn't a key in it, so, my husband had to wait around the the store owner to get in and go inside and get the key. Disappointing.

brian L. 
Rating:
5.0

Customer did not leave a comment.

CHENG TING H. 
Rating:
3.0

Customer did not leave a comment.

Eric J. 
Rating:
2.0

When I walked in to pick up the truck, the man working at the store was laying down watching tv and did not acknowledge me. I asked about picking up a truck and he pointed and said, “back there”. I waited for someone at the counter for 5 minutes until I asked the previous man if anyone was working, to which he replied, “check outside”. Long story short, I had to find the man to rent the truck, a simple 5 minute process was turned into a 20 minute mess. The man at the uhaul counter was very nice and helpful- it was just a disappointing experience. The cargo van had less than 1/4 tank when I picked it up but I was told that how much I needed to put back into it. I've rented quite a bit over the years as I used to be a travel nurse, and this was overall the worst experience I've had with a UHaul location.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Chris Q. 
Rating:
5.0

I wasn't really sure it was a u haul location. I drove by a few times. Maybe a bigger sign

Colin B. 
Rating:
4.0

Customer did not leave a comment.

Granville R. 
Rating:
5.0

Customer did not leave a comment.

stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Teddy M. 
Rating:
5.0

Customer did not leave a comment.

Alison T. 
Rating:
3.0

Customer did not leave a comment.

Cory A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT I. 
Rating:
4.0

Customer did not leave a comment.

gabrianna J. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Difficult experience. At pickup, the app malfunctioned and was tedious at best. Still had to go to the counter to get the issue sorted. Truck was not in pictured location, and had to be hunted down. Truck was parked less than a foot from the truck next to it. Truck had very clearly not been cleaned since the prior rental, the bed was full of dirt and used blankets, and did not contain the equipment I had rented. The employee was kind, managed to find my equipment and swept out the truck, but the pickup process took more than 40 minutes, despite having used the app and followed instructions. The drop off process was worse. Again, the app malfunctioned, and it would not allow me to take a picture of the odometer. I sat in the parking lot for over 30 minutes with the van running trying to get it to work, spent 20 minutes on hold with customer service, and was finally told to just leave it there and drop the keys. I went back this morning to get checked out in person, and was then charged for additional gas, despite having refilled the tank appropriately the night before. Really frustrating overall experience, and wouldn't recommend.

ERIN B. 
Rating:
3.0

Kinda a weird place to leave a uhaul… if it works, it works. As a female I would have liked a safer and more lit area.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

No personnel available

Nicole B. 
Rating:
5.0

Kim is great to work with and he has always accommodated us.

Lenore M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
2.0

the truck was broken when I tried to pick it up. I was changed to another truck only when someone else decided at the last moment to not take the truck they had reserved. The mileage was incorrect on the form upon checkout and was told it would be updated and not to worry. I was then overcharged for mileage when I returned it the next day. After trying to contact to resolve, I was not replied to. I would highly discourage anyone from renting from this location and perhaps with UHaul overall, despite successful rentals in the past.

Timothy B. 
Rating:
5.0

Excellent communication and prompt service!! Truck was all clean and ready, and the rental transaction was super fast. Extremely satisfied!!

Manoj P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
3.0

Customer did not leave a comment.

DARSHAN P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
3.0

The entire transaction went smoothly, from reserving online, to picking it up and dropping it off in another state.

Flora A. 
Rating:
5.0

Customer did not leave a comment.

NATALIE J. 
Rating:
4.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Cornelius A. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Salesman, it great to work with. Very pleasant!!!!

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

If a customer uses the self pick up 24/7, then should not need to visit the inside counter.

Richard O. 
Rating:
5.0

This location is great! Always a pleasure doing business with them.

Rusty A. 
Rating:
5.0

This location is great! Always a pleasure doing business with them.

Rusty A. 
Rating:
5.0

U-Haul was clean and ready to drive away. Friendly front desk

Deepak V. 
Rating:
3.0

The appliance dolly needed service. The stair climber rollers were worn out and the strap tightener handle sometimes went past the lock position.

AARON C. 
Rating:
5.0

Great as always

tim B. 
Rating:
5.0

Customer did not leave a comment.

Rahul M. 
Rating:
5.0

The experience was excellent-couldn't have been better!

Bruce C. 
Rating:
1.0

very bad smelling in the car. I thing before costumer moved animals

ALI I. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Lenore M. 
Rating:
5.0

Emphasize the benefit if checking hitch and electrical before the day of rental. staff was helpful

Glenn A. 
Rating:
4.0

All was great - easy to rent. Gas was 1/4 tank.

Karin C. 
Rating:
5.0

Quick and easy rental. Helpful accommodating staff.

William M. 
Rating:
2.0

Every time I rent equipment from this location I feel like I am being taken advantage for his good. I rented a 20' truck and transport. He said he was giving me 243 additional miles. What a joke, the odometer showed 16353 and the Uhaul mileage verification was 16110. He rented the thing and used me to cover. Looks like he screwed UHaul. The trailer I just rented he had me go to another cash register to pay for the additional days, he must have taken the extra dollars. It is always something like this, I don't like going there but always have too.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

RAHUL M. 
Rating:
4.0

Fast and as reserved

Denis L. 
Rating:
5.0

Kind of a weird spot, but they had everything I needed and they were extremely helpful. The gentlemen walked me through everything and made sure I didn't have any questions.

Jeffrey R. 
Rating:
2.0

This location has a graveled parking lot and the vehicle was also parked up against a fence that has overgrown blackberry bushes which meant that while doing my walk-around meant I had to navigate gravel and sticker-bush making it unpleasant. Also, the truck itself was not well cleaned -- the interior of the truck was very smelly and there was no shade on the windshield, so the heat in the cab made that stuffy/smelliness worse. However, the individual who helped at the desk was very pleasant and nice.

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Stephen X. 
Rating:
5.0

Great location! I use this location as much as possible!

William B. 
Rating:
5.0

I always use this Center St. location in Apex when I need a U-haul and they never disappoint. The owners are so nice and accommodating. And they always help attach and detach the U-haul for me too. Highly recommend!

Alicia K. 
Rating:
5.0

I have used this site many times and have recommended this site to others.

JON G. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer service was great.

Gnana G. 
Rating:
3.0

Customer did not leave a comment.

Hollie H. 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
No reviews have been submitted for this location.

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