Customer Reviews for Central KY Building Maintenance
(U-Haul Neighborhood Dealer)

52 reviews

512 N Maysville Rd   Mount Sterling, KY 40353

(859) 274-1972

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/20/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(859) 274-1972

512 N Maysville Rd
Mount Sterling, KY 40353

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/20/2022 - 5/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service and great location. Highly recommend!

michael B. 
Rating:
5.0

Customer did not leave a comment.

Sigrid T. 
Rating:
5.0

Customer did not leave a comment.

Kayla J. 
Rating:
4.0

Customer did not leave a comment.

ISAAC C. 
Rating:
3.0

Customer did not leave a comment.

PAULA K. 
Rating:
5.0

great customer service !

MARK M. 
Rating:
3.0

Do away with mobile pick up unless u can make the process easier for customers. Let them know the hidden deposits and fees upfront and take out where it says “your card will not be charged” when a card is put into the account because it will charge your card and then not return the “hold” it takes out to make sure the charge clears.

maleah F. 
Rating:
5.0

Very nice staff at the pick up drop off location. Self check-in is the absolute worst. Terribly unorganized self check-in seemingly designed to harass the customer. U-Haul could and should do a whole lot better.

Susan M. 
Rating:
5.0

Wonderful experience, will do it again!

JON J. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Better communication with the employee who does the rental. He did not tell us that we would be returning it online. Hours were posted for it to be opened. The website wouldn't allow me to complete return. So had to call by phone.

JOHN M. 
Rating:
4.0

It would be nice to have someone in person there to help and answer questions.

Deanna M. 
Rating:
5.0

Super service

CHOY J. 
Rating:
5.0

Customer did not leave a comment.

Randall O I. 
Rating:
5.0

A employee just happened to be there on a Sunday which was the day we dropped off the truck and we weren't sure what to do with everything, aside from just dropping off the key and he walked right over without hesitation and helped! Absolutely awesome! Thank you!

MIKINDRA RIANN S. 
Rating:
5.0

Matosha is wonderful to deal with. She really helped me out with a last minute request. I would rent from this location anytime.

Jenny L. 
Rating:
5.0

Great customer service

DEVIN H. 
Rating:
5.0

would be hard to improve

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Harvey C. 
Rating:
5.0

Customer did not leave a comment.

HD C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

MARY ANN W. 
Rating:
5.0

A+ Service.Will use them again!!

LUCIEN R. 
Rating:
3.0

Customer did not leave a comment.

Stacy K. 
Rating:
5.0

They are the most professional location we have ever rented from. The location was very clean and helpful. This is one location that is great and needs no improvement

JAMES S. 
Rating:
4.0

Location was great but the Uhaul online and via phone support lacked quite a bit. Call if you want further

BRYANT S. 
Rating:
5.0

None

MATTHEW D. 
Rating:
5.0

The staff is helpful and efficient. Always ready to help and answer your questions.

DON W. 
Rating:
5.0

Great people, great service. Thank you!

TYLER R. 
Rating:
5.0

Customer did not leave a comment.

Dalton H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
2.0

If I am returning the truck on a Saturday the location should be open.

KIMBERLY P. 
Rating:
5.0

This local dealer was very accommodating.

MARK M. 
Rating:
5.0

Friendly and very helpful. So nice I rented a one day rental and a couple of days later, I rented a truck for a One-Way trip. Truck clean and ready to go

GARY R. 
Rating:
5.0

Very friendly.

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JULIE T. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Wonderful experience. Even with all the last minute changes on Uhauls end the couple at this location was so kind and accommodating. They made moving day slightly less stressful.

Ashley M. 
Rating:
5.0

Everyone was so helpful!

DON W. 
Rating:
5.0

Friendly and accomodating staff. They are eager to help and will get you on your way quickly.

AMY H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
3.0

Warn customers they have to take pictures to verify cleanliness and mileage beforehand.

Jeffery R. 
Rating:
5.0

Super easy and nice staff! Thanks!

laura C. 
Rating:
5.0

Customer did not leave a comment.

Seth J. 
Rating:
5.0

This location has a great u-haul equipment business. The people on site were very friendly, courteous, and helpful.

DALLASLEE H. 
Rating:
3.0

I think the checkout and check back in process is overly automated, and it wasn't clear to what extent I would need to provide photos when I returned the vehicle, and I believe an inspection with the sales person would have been better than simply looking at and approving pictures of the vehicle. For instance, a driver's side mirror was cracked but i didn't notice that until after I left with the vehicle. The return process suffered from some glitches in the web-based portal.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Check the wipers. The blade was broken.

GEORGE T. 
No reviews have been submitted for this location.

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