Customer Reviews for Centro Xpress

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Centro Xpress

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EMMANUEL C.
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They harassed asking when would I bring the truck back until i asked to stop that I reserved the truck for a certain amount of time for a reason. Never going back here again sorry

Samuel J.
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Customer did not leave a comment.

RICHARD A.
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The original pick-up location was changed from Redlands to Chino, adding 30 miles each way and caused me to change my ride arrangements. The person at the Chino site called me twice to confirm my pick-up (after I confirmed online), then called me a 3rd time to rush me to my appointment, when I was scheduled to be 15 min early. Lastly, they still charged me a $4 process fee for who knows what and I had to wait over an hour to get the truck I reserved. The associate's name is Thomas, and he provided absolute garbage customer service. Will never recommend this site to anyone.

rose N.
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I am very disappointed with the service at this location starting with the pickup to the receipt I did everything online for reservation i got there to pick up and the guy made a whole new reservation for me over the phone that took 15min then the guy in the office took another 25min trying to unlock the back of truck for my dolly to go in. Upon return I requested a receipt via email and I find that its blank my cc is pending a 100.00 charge and I'm charged for insurance i didn't request my AAA covers me in any vehicle. I never recommend this place. Worst experience ever with uhaul being that I only needed truck for 1 hour tops and I was late for another appt scheduled

AMANDA KATE T.
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Customer did not leave a comment.

KYLE R.
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Very hard to find, very little assistance, furniture blankets were not already loaded in the truck, had to carry them myself and load them, truck was dirty and had debris and leftover garbage in the cab, box was not swept, there were bugs on the windshield, truck was pretty well damaged on the box and not repaired, which I'm sure someone was charged for in the past. Had to clean gum off the passenger seat. Truck was used to travel from Rancho Cucamonga to Chandler, AZ and the air conditioner wouldn't work in 111 degree temps across the desert. All in all, a rather miserable experience.

CHERYL H.
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Customer did not leave a comment.

Francis D.
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Customer did not leave a comment.

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