Customer did not leave a comment.Alex G.
Customer Reviews for Citizen Storage Country Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.George W.
Customer did not leave a comment.Macy S.
Customer did not leave a comment.Beth G.
Customer did not leave a comment.Chandler P.
Different size trucks to choose from but I do realize space is limited The employee was super friendly and helpfulCharlotte D.
Customer did not leave a comment.Christopher P.
I had to go to several different locations to pick up trucks and equipment. I had a pickup location on my phone, however, when I got to the designated location indicated on my phone, I was told it wasn't there and that I needed to go somewhere else. I went to four different locations, this needs to be rectified. Overall I would say all persons I dealt with were very friendly and professional but the runaround was ridiculous. If it wasn't for the exceptional stafff I would give uhaul a one star at most. The online reservation is great but to have to go to different locations with mileage charges is insane especially considering I paid for a vehicle trailer that wasn't there when I went to pick it up. Understanding time delays and other unforeseen circumstances you guys should really think about consumer cost given the inconvenience of travel to different locations and unreliable availability of vehicles/tows. I truly hope you understand the importance of the people/staff you have employed as far as customer needs/ satisfaction is concerned otherwise you'd be an absolute waste of time in my opinion.Hannah M.
Customer did not leave a comment.Kira L.
Customer did not leave a comment.Kira L.
Customer did not leave a comment.james W.
Everything was just fineBobby H.
Customer did not leave a comment.Albert W.
No improvement neededRICHARD H.
Conduct training for store employees. Rental details were altered during pickup.Steven W.
Customer did not leave a comment.Veronica L.
Did not have needed suppliesAlan S.
Customer did not leave a comment.Cheryl G.
Location opened 15 minutes late. I had to stand outside waiting for them to open on a cold windy morning.David M.
It would be nice to have the equipment a person reserves to be at the location they reserve it at. I had to go to two different places to get what I needed. When it was all supposed to be at one locationJeffrey M.
Myself and my father are both disabled veterans I have never hooked up a U-Haul trailer before nor did either of us have the back strength to hoist it onto the back of my truck. When I asked the person that gave us the trailer how to do it the U-Haul lady there had no clue and refused to help us and went back into the office and sat down. So we did the best we could and pulled it to our home only to find out that the lights did not work on the trailer and had to call uhaul for a technician and that was a whole nother ordeal in itself this has been a terrible experienceMichael B.
Another non-brick and mortar uhaul store. Treated nice and check in efficiently done. I had to back trailer into spot and disconnect it myself.Dennis H.
Drop off was really easy!ZEBULON P.
Check all light plugs and lights before renting out the equipment.LUZ M.
Customer did not leave a comment.IAN H.
Just a small lot, not much you can do about that.GREGORY A.
Very unprofessional. When I went to pick up my truck there was no one there. My pick up time was 9am and I wasn't able to pick up my truck until 2pm because no one was in the office.Chris T.
Associate was fabulous! Polite and professional; watched a video with me on how to hitch up a trailer (it had been many years since I had rented one). I think that would be my one suggestion: training on some basics for the outlier U-Haul locations like at storage facilities. But again, she was wonderfully helpful.Daniel T.
The customer service rep was extremely rudeMELISSA B.
Customer did not leave a comment.Thomas W.
The truck I rented had clearly not been serviced, likely since it was new. Long story short, it was in no condition to be rented. Three of the tires were bald, the front tires showed severe toe wear due to the alignment. The alignment was clearly off due to worn out steering components. The truck shook violently at 50+ mph, and shook horribly when bumps were hit. The suspension was pretty much done for as well. As an automotive technician, I tend to nit pick these things anyway. But in my professional opinion, the vehicle requires extensive repairs, possibly beyond it's worth depending on it's age. In which case it should be taken out of service.Michael W.
I reserved the vehicle for 1030 this morning. I arrived early at 1020 only to find the location locked with the sign stating that no one would be back until 1130. The Uhaul I had reserved was parked outside however, as stated before, no one was available to give me the keys to the truck. Finally the employee showed up at 1045. When questioned as to why there was no one available he stated that Uhaul doesn't let them know about the reservation times for their vehicles. I found that hard to believe being that the truck I had reserved was already prepared in the parking lot. Overall, I thought the male employee was unprofessional and lying in his statement.Marco N.
the person at pick up didn't have a clue how to enter my info nor did she assist me in hooking up my trailer. I had to do everything. It was a joke! Either she needs more training or a new job. I would never come back to the Memphis locationWilliam S.
I had to go to 4 location that appeared on line near me but the first 3 were closed or out of business. Took over an hour to find one that could take the trailerGary T.
Customer did not leave a comment.TIFFANY P.
Get an employee who will get off their butt and go over the equipment with you and show you how everything works. Other locations that I have rented equipment from have hooked up the trailer and they explained the areas that I needed to pay attention to so I would be safe. From Denver to OKC every location has provided hook up and instructions. Never did get my receipt that the employee said they sent. Had me sign a hand written piece of paper to decline the insurance. Acted like she didn't know how to operate the computer.JAMES C.
Customer did not leave a comment.SHERRIAN B.
try to have pickup at the location I requestedAndrew C.
Customer did not leave a comment.JOLENE R.
Offer assistance to install tow dolly.CAROLYN C.
Customer did not leave a comment.GEOFFREY K.
I felt the representatives were very cold it's not what they said it's what they didnt say .they never greeted me when I walked into the office there answers were very short. Perhaps employees would benefit with customer appreciation training the equipment was dirty in the cab you could tell it had not been cleaned or Sterilized. The eguipment ran perfectly and I was able to finish the task I needed the truck for . If I need a uhaul again I will return as a customerJEREMY B.
Customer did not leave a comment.KRISTIN C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Darius S.
I was told to be there at 9:30 am. No one there for at least 10 minutes.DONALD H.
Customer did not leave a comment.Max H.
Customer did not leave a comment.paul W.
I've been renting Uhaul trucks for twenty five years. I've never found one filthy until I rent one from this location . The staff did try to clean it but that was partial Especially during this Covid period.Bruce M.
The 800 number told me differently than the location is able to do. Instead of less than $50 I got charged over $100. It's not the locations fault. It falls on uhaul corporate.Carolyn B.
Convenient location. Very nice sales assistant. Clean and well maintained truck.Robin S.