Customer did not leave a comment.Audrea M.
Customer Reviews for Double Springs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WAYNE A.
Customer did not leave a comment.TRACY E.
I received excellent customer service! I'm very satisfied!Mabel M.
Customer did not leave a comment.DEBBIE S. | Overall Experience
Customer did not leave a comment.William B.
The truck just needed a little cleaning on the interior. While I could excuse the dried muddy shoe print (it has been quite rainy), the broken glass shards in the floorboard was a safety hazard. Most people would wear sensible shoes while operating such a large vehicle that is specifically made to transport more mass or weight than the renter's personal vehicle is capable of handling, but there is always the small percentage of people who only wear sandals. Otherwise, the truck was reliable and did what I rented it for.TODD H.
Customer did not leave a comment.Marcus L.
Nothing it was all greatJoyce D.
Customer did not leave a comment.Olivia C.
Great customer service and friendlyBret C.
Great locationJohn M.
It was quick and easy to reserve, pick up, pay for and return the uhaul and equipment. Would definitely recommend to anyone.Stephanie C.
Customer did not leave a comment.PJ S.
I used this location before for a move. The owners were pleasant. This time this location had an individual without a personality. I reserved a truck online. When I arrived my order was not ready. The individual had to open other trucks looking for blankets. Finally found enough and I got to leave. My wife called the location a few days later to order a second truck and no one would answer the phone. We drove to the location and there was the same individual sitting there at the front desk by the phone. My wife said she tried calling and the response she got was he was doing something and saw that she did. Okay, why didn't he call back?!?!?! Why have an answer machine? We kept the trucks for extra days. When my wife spoke to the same individual on returning them this guy offered a discount of taking one day off the total. Didn't ask for it, he offered it. Well guess what, that didn't happen. I'm not surprised. This individual had little personality when it came to customer service. I definitely did not feel my business was wanted. I felt I inconvenienced him. No small talk, no conversation other than sign this and make sure you fill it up or it's a $60 charge. I will not use this location again.GREG S.
Customer did not leave a comment.Serina T. | Overall Experience
Customer did not leave a comment.Melba C.
Customer did not leave a comment.RAYSHUAN V.
Great customer service!Tyler B.
Drop off went smoothly. Friendly staffERIC D.
I did have to sweep the truck out before I started but that's no big deal. I should have swept it out after I finished but forgot to bring a broom. The truck was bigger than we wanted but I am soooo glad it was. The smaller one would not have done at all. Overall a great experience.Robert B.
Nothing everything was good. ThanksLatrisa M.
Needed the unit for a short duration. The process was smooth moving in and moving out. I have zero complaints and would recommend to anyone.Christian L. | Overall Experience
Great customer service!Tommie S.
The climate controlled units are the way to go for long term storage. After 2 years, all books, fabric, photos, etc. were in tip-top shape. My only issue was that the interior lighting was motion activated & left you in total darkness when trying to sort things in the unit until you could grope your way to the hall & flail your arms. The only solution was to prop open the exterior door.SUSAN H. | Overall Experience
Very professional and friendly.Elect Holly H.
I have used Double Springs U-Haul before and, as always, they are very friendly, helpful, professional. The office is always neat and clean and they always have the dollies and trucks we need. Covid safety was in practice, and we felt safe going into the office. When we brought the truck back, they came outside to us and finalized the paperwork in just a few minutes. Highly recommend.Cynthia D.
Customer did not leave a comment.Elaine R.
Customer did not leave a comment.Theresa O.
Explain more about fuelJERMAINE J.
We were way overcharged. We had the truck for 24hours, and used less than the allotted 87 miles. We returned with more gas than when we got the truck. The billing is a mess, and very unclear what and why we were being charged more. Would not recommend Uhaul in the future. Cheaper to find someone with a truck and trailer.Robert B.
Customer did not leave a comment.DEBORAH N.
Wear a mask!lauren R.
Customer did not leave a comment.SCOTTIE T.
Excellent customer service! Seth is always friendly and helpful. We have been using Double Springs for over a year and would highly recommend storage units and uhaul services from them.Colleen S.
Customer did not leave a comment.Anita L.
The staff member had a very poor attitude. I did not feel welcome.GENE P.
Customer did not leave a comment.RITA D.
Update your system to show which locations have closed so people don't drive to multiple locations just to find out it's out of business.Allison R.
Customer did not leave a comment.Michael C.
I was charged on the day of for a dolley and furniture pads. When I made the reservations these were declined as my choices. The agent said they had been on my reservation and I had to take them as they were already paid for. Again, I had declined these options. Upon review of my charges, i noticed these were charged separately and two additional charges aside from the expected and reserved costs. I am extremely unhappy about the fact that I was told that I had done this when Ireserved the truck when, in fact, the agent Seth, took it upon himself to do this.Angela G.
Customer did not leave a comment.daniel R.
everything was great Seth was a very caring person and did help with everythingRodney D.
Great experience overallJoe C.
Customer did not leave a comment.Jessica C.
Scotty was great! He went over the truck with great detail and left us feeling confident in our ability to handle the truck on trip to Little Rock. Thumbs up!!!David L.
The employee at the Double Springs location was friendly and efficient as several customers were making returns in rapid succession.BRIGITTER H.
Customer did not leave a comment.Jack K.
Customer did not leave a comment.Blair H.
Customer did not leave a comment.Elizabeth D.
The guy working the location was very helpful !!Charles B.
We reserved the trailer for Saturday, but ended up needing it Friday afternoon instead. The store allowed us to pick up the trailer a day early so we could finish the job early. The owner was very flexible on returning the trailer as well. Great experience overall!!LOU H.
Again Our plan to use the U-Haul app didn't work. But we did meet the nice manager and got our business taken care of. This was an excellent location.Misty G.
Friendly service! Always a pleasant experience! Best uhaul company in NWA!Colleen S.
Customer did not leave a comment.SARAH W.
Customer did not leave a comment.Brandon F.
Customer did not leave a comment.Whitney P.
Customer did not leave a comment.Wesley H.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.BOBBY M.
Follow through. Vehicle was faulty, this was acknowledged by roadside assistance after I called with trouble. I was then: Forced to pay out of pocket for a hotel while they inspected it Denied a safer vehicle and told â€œyou're on your ownâ€ after district manager Andy told me it was approved Ignored by Andy after calling for help and telling him I wasn't safe Then upon turning in the vehicle and filing a complaint I was promised a phone call. Not even that happened - I received an email from Andy saying if I wanted to talk I could call him in two weeks. Do not give these people your business, please consider a competitor next time you are looking to rent a moving vehicle.FRANK Z.
Great service. Friendly staff.Frank T.
Great service. Friendly staff. Quick and easy drop off.Frank T.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Matt W.
Customer did not leave a comment.CHEYNA K.
Customer did not leave a comment.Sami F.
Customer did not leave a comment.SCOTTIE T.
Very disappointing rental. We booked everything using the 800 number. We gave our credit card number and booked a trolley and blankets as well as movers. We were assured everything would be in place. Unfortunately, on the day of the pickup the vehicle was not paid for and the location demanded new credit card information. The trolley and blankets were not booked or available. The move was put at risk by the head office poor performance.Troy S.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Keith N.
Customer did not leave a comment.Gregg S.
Customer did not leave a comment.jeny B.
Customer did not leave a comment.Marvin B.
man was helpful and friendlyRich C.
Customer did not leave a comment.Kristopher D.
Very nice guy!Morgan H.
Customer did not leave a comment.Sean H.
Cut down on rental tax. That was really expensivetony B.
Customer did not leave a comment.summer H.
Looked like we dropped off the truck at someone's house.Betty G.
Customer did not leave a comment.Jim H.
Scottie, was extremely helpful and knowledgeable. I would highly recommend using his Uhaul location!Patrick B.
Customer did not leave a comment.Mitchell P.
Customer did not leave a comment.gwen B.
Great service and easy pickup and drop off! Would definitely use them againRichard C.
Customer did not leave a comment.patty M.
Customer did not leave a comment.donald M.
Have more variety of truck sizes availableRon B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Adam B.
J was Awesome! The process was painless, the prices were reasonable, and J made the process that much easier with his professionalism. I would recommend this location to anyone, and I will use them again when needed.taylor U.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.Max G.
Customer did not leave a comment.Amanda N.
Awesome guy. I rent a storage unit from him. Very helpful and goes out of his way to help. Will always use this location for any of my U-haul needsCasey B.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.cindy C.
Customer did not leave a comment.Brianna T.
The people who waited on us were friendly,helpful, & knowledgeable. Have used them in the past & will use them in the future!!Steven J.
Customer did not leave a comment.Renee W.
Customer did not leave a comment.Ronald H.
clean, easy access. staff is very helpful with both storage and uhaul solutions.WAYNE T. | Overall Experience
Great location. The manager, Scottie, was always available for questions and suggestions. Great customer service.Fran S. | Overall Experience
Both move-in and move-out were great! The staff worked with me on my move out date which was super helpful! Highly recommend!Bailey H. | Overall Experience
This was our second time using this facility. We will definitely use them again.MISTI S. | Overall Experience
Excellent facilities and staff!susan b. | Overall Experience
Great placeBenessa Y. | Overall Experience
Scotty the facility manager, was always friendly and accommodating of our needs. He clearly explained everything to us. He kept the place clean and secure.DAIVD M. | Overall Experience