Customer Reviews for Economart Food & Beverage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Economart Food & Beverage

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Angel S. on

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Customer did not leave a comment.

Sheila C. on

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Nothing! The customer service was Awesome!! Friendly, fast and knowledgeable! Made an experience I was stressing over easy and pleasant.

loretta B. on

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Nothing

Chris H. on

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I love renting from the Econo Mart! They are always accommodating when I need to change pick up times and they can always get the trailer I need, when I need it.

Sheldon C. on

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Rent numerous times from U-haul, but I gotta say this location best experience EVER...Professional service

John F. on

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Friendly and fast. I rent from them a couple times a year.

Brett W. on

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Customer did not leave a comment.

Billy S. on

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I have rented trailers from this site many times, and they are always friendly and professional.

Bhanu Pratap Sin R. on

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The customer agent at the location was very informative and helpful.

Stephen V. on

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Great customer service on both ends!

Mauren P. on

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Your online check in sucks. It took 35min to check in because you have to check with someone else I’m moving? I provided credit card and driver license, why add a 3rd step? It was supposed to make it quicker, but it delayed the process. I was picking up the truck 8.30 in the morning on a weekend, and I had to provide a name and number, person was sleeping and guy couldn’t approve. I will not use online check in in the future.

Thomas H. on

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I was extremely upset, frustrated and disappointed when we received a phone call from UHaul when we were 50 yards from our drop-off location. The call was notifying us that the drop-off location had been moved to a location about 10 miles away, and we spent an additional 20 minutes taking the truck to the new location. This should have been coordinated in advance.

luis P. on

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rose O. on

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I end up going to that location , because when I showed up to the location where I rented the truck ,there was no truck available( I have a reservation) And when I returned the truck in Miami (1st location)they refused to take truck back . The staff there was rude and non professional. I had to drive about 20 minutes to a second location. Definitely if I have to rent a truck again I will consider other option than U-haul.

John A. on

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This is my second time dropping off at this location. Everyone here is very nice and helpful. My experience both times was excellent.

Steven C. on

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The dealer was very congested. The original drop off was changed for u haul convenience. I was promised 1 month storage if needed and this location didn't have storage. Also had the unit for 3 days rather than 5 days and didn't receive an offer for prorated time.

Myles B. on

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Renee C. on

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Felicia L. on

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This location surprised me! Just a little spot but when I walked in and told them I was returning a 20' truck, he called me by name! In and out in less than 10 minutes, practically got out and walked away from truck, they handled everything!

Mark M. on

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Misty P. on

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Trailer had no working running lights.

BENEDICT M. on

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Brenda O. on

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Had great customer service.

Luis H. on

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Space is limited, but attentines and courtesy of employees was great.

Fitness D. on

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Great customer service

Elizabeth T. on

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Left turn signal on the trailer not working

Tory B. on

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Customer did not leave a comment.

James I. on

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The App check in / check out procedure is awesome!

Kista K. on

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Hugo G. on

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The inside of the trailer was full of mold and I have asthma and COPD and in return when I placed my mattress into the trailer now my bed smells of mold upon returning the trailer I brought to the rental person‘s attention I also showed him all the mold inside the trailer and and upon removing my items from the trailer and putting them into the home I had a severe asthma attack because of the mold I am allergic to mold dust mites ragweed and so on The trailer was unacceptable in the condition that I paid for it and return the trailer needs to be cleaned disinfected and get rid of the mold Hugo@windstream.net

Victor C. on

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Mary S. on

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This was the most efficient operation from check out to returns! Warm, friendly service in Gainesville, Florida! The best and safest for moving our college kids!

Takasia W. on

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Jacinto R. on

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Susan R. on

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The original location on 143 St did not have the hauler so we got sent across the county to another location. The gentleman that hooked up the trailer knew his stuff,

Fitness Nisin C D. on

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Great customer service

Julie F. on

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Jeanette R. on

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marc T. on

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Susan H. on

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The truck was filthy inside. Garbage, sticky stuff all over cup holders. Food on floor. Could hardly see out if windshield. I spent quite a bit of time cleaning it. Driver Side door wouldn’t close well. Had to slam it over and over. but I want to say the young man that helped us when we picked it up was awesome and helpful. Would give him 5 stars. Wouldn’t rent uhaul again due to truck condition.

Rosalind R. on

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Location was pretty sketchy, but the staff was very friendly and quick with my return

Donna K. on

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Tammie S. on

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The gentleman at the store was very friendly and helpful. He took good care of our needs.

Donald M. on

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Very Experienced UHAUL Dealer, top Dog in the Gainesville are afor Uhaul

SUNBELT M. on

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Very good to work with!

Scott F. on

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Quick and efficient. I don't think I they could have hooked me up and gotten me outta there any faster. Great job U-Haul, you web site and owners electronic devices are first rate.

chrystina D. on

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Miguel R. on

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The absolute best experience for a first time Uhaul renter. Super nice and extremely helpful and quick. Deserves a raise or an award or something.

Tom H. on

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David G. on

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I can't remember his name, but the man at this location was very professional and helpful. He saw that I had accidentally Chose a different location, and remembered I had called just a few minutes earlier to confirm he had the equipment I needed. So he called me back to say he changed it for me and I was able to pick it up at the location I wanted too. Great vendor/owner/retailer, whatever you call it. Vehicle was clean and did not smell like smoke, like some of mine have in the past. Would recommend to any of my Gainesville friends/family.

Suanne K. on

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Easy to work with and great hours.

dennis M. on

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Customer did not leave a comment.

Walter H. on

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My reservation was cancelled, but I was still charged for it. I don't know if this is a policy, but it doesn't seem quite fair. This location is a little bodega, not a full U-Haul store

Ross H. on

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sandy T. on

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Giovanni Y. on

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Paul S. on

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We did not fuel up enough, they called us to see if we wanted to refuel before being charged extra, to save the service fee. We declined, but appreciated the effort. Appreciate the level of service.

Auburn B. on

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The owner explained to me the best way to save money. I appreciated it very much.

Mark W. on

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The unit was not clean but the Uhaul rep handled immediately. He apologized and expressed disappointment that the unit had not been properly checked by in upon the last return. The pick-up location representation was superb!

Justin B. on

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Maybe consider the larger cargo trailer, not because they are smaller than they look but because i found i had much more stuff to move than i originally thought.

zachary P. on

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Robert C. on

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Excellent service. This is my fourth time renting at this location. People are helpful and friendly. Enjoy dealing with them

Adam B. on

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I just don't make any recommendations.

Stacey D. on

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When picking up my truck and trailer, the uhaul employee going to pull up the truck and trailer asked the uhaul employee behind the counter, “which trailer should I get, the one with the brakes that have been smoking?” And I interjected, “please don’t give me the one with the brakes that have been smoking.” Both men laughed a little and one said “we’ll take care of you, don’t worry.” Then, I’m 50 miles into my drive and my wheel comes loose and angles inward and starts smoking like crazy because it’s running against the trailer. It wasn’t the brakes, it was the axle bearings. The employees knew there was an issue with the trailer and gave it to me anyway. So I was stuck waiting for help on the side of I-75 with 3 dogs and a cat under sedative that wears off after 8 hours. The breakdown happened at 5:30 pm and I didn’t get my car loaded onto a new trailer until 1 am, which was about the time I was supposed to be at my destination. It was a horrible experience and U-haul customer service was barely helpful. The service rep they sent out (who works for a private towing company but gets contracted by U-Haul was by far the most helpful person. He personally took it upon himself to go find me a new trailer at the local u-hauls because roadside assistance just had me on hold forever “processing my information.” That guy told me he’s seen U-Haul make people wait up to 8 hours before help arrives. I ended up reaching my destination at 7:30 am and had to be at work at 8 am on no sleep. It was awful.

carl C. on

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Sydney B. on

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Tara G. on

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NA

Hugh P. on

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marsha C. on

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Deborah P. on

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It was my first time renting a truck that big and pulling a car. The staff was incredibly helpful!

Robert S. on

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Returned the truck with more gas in it then was when I rented it. Got no credit on the extra gas. I have in the past just not this time.

Pete G. on

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Great support and inventory.

Anthony R. on

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Nice guy

Kimberly D. on

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The parking lot is packed with trucks so there's nowhere to pull in to drop off. I will not likely use Uhaul again after this experience.

Kevin C. on

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david S. on

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Arrived to return trailer, met in parking lot, and on line return was immediate. Great trip.

Rose D. on

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Robert C. on

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mark C. on

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Watson L. on

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None at this time

DENNIS D. on

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Kyle B. on

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neang P. on

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Overall experience was Excellent. Recommend this location, staff was friendly and helpful. Had me in and out in less than 10 minutes. Truck was in good condition. Made my move stress free...

Sujan T. on

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LEONOR C. on

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Han Yu C. on

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ramon G. on

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service was terrific

Carl M. on

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John H. on

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When I rented the truck they asked me to pick a drop off location and I did. The guy at that location gave me an address to take the truck which I drove to. This location had a sign directing me to another location which was the correct final drop off location. Afterward I noticed that I had received a text directing me to the correct final destination. The location was a rundown convenience store, but the attendant was professional.

Wendolyn M. on

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The place gave me excellent service

Jacob P. on

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The Uhaul I rented leaked in the cabin during rainstorm while driving to my destination.

kenneth K. on

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Great location service & easy pickup & dropoff

Genesis V. on

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Roberto S. on

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Lillian R. on

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Vanessa H. on

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Stephen M. on

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Joe C. on

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Shaun B. on

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zaheed T. on

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