Well kept location and I did a drop box return. I would recommend this location from what I have seen so far.George B.
Customer Reviews for Ed N Sons Autobody
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This business was very easy to get along withDavid E.
The people I dealt with were GREAT. I feelU Haul, the company, price gouge us because we were at their mercy. I rented a 10 ft truck to drive from Mt Juliet Tn to Naperville IL. It cost $330. Same truck and trip from Naperville IL to Mt Juliet Tn was $1,007. Three times as much as the first trip.Jack B.
I've been renting Uhaul's for 7 yrs for business shows, this is by far the best customer service ever !!! Highly recommendCARRIE T.
Owner not knowledgeable about anything pertaining to trailer. I had a problem on road and he was not willing to help. Very rude and short on the phone. Would never use again.JOHN S.
The owner really cared about his customers.Mark R.
Customer did not leave a comment.Donald S.
Very nice. Great customer service. Will rent again from then next time.josh W.
Nothing. The service was outstandingROBERT C.
Ed is a great guy and he makes the rental experience easy and awesomeJeffrey W.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Anthony S.
Keep doing what you're doing !!Malinda V.
Excellent location. Great service very helpfulERIC M.
Customer did not leave a comment.James R.
Customer did not leave a comment.joe V.
Quick and easy rental and return. Will definitely rent from this location again!STANLEY A.
When I picked up the truck, the fuel gauge was just over a 1/4 tank of gas and I returned the truck with just over a quarter tank of gas as requested. I am NOT being charged for 3 gallons of gas which would put the gauge well over the amount at which the truck had when I picked it up. I expect a refund of the fuel surcharge.Eric P.
Everything was okCYNTHIA P.
No negatives. A super easy and good experience!Donald H.
The owner really cares about his customers you don't see this much anymore the truck was warmed up and ready to go can't ask for better service than that. Great business!Andrew H.
The truck was clean and ready to go as promised no issues with this dealer pleasure to do business with.Andrew H.
The owner did everything to get me the trailer in a timely manner very helpful! Will use his services again to move my things.Andrew H.
Truck was warmed up and very clean. Highly recommend this locationElias V.
Customer did not leave a comment.Miki K.
Great experience!Julie D.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.nino C.
Thank you so very much!Cheyenne V.
Guy running the places was extremely nice. Only took two mins to check out. Would recommend this locationryan F.
Wow this was an easy and great experience!! Not sure of the person's name but it was a last-minute rental and he was very helpful and make sure that I got the right truck and even extended the time for me, since the other location messed up my pickup time!! I will definitely return here for a hassle free experience!! Thank you to the person that was there to help!!Chris L.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.John K.
Customer did not leave a comment.ed R.
The gentleman that I dealt with was very friendly and professional. The van was in perfect condition and clean both inside and out. Even their office was clean and neat. I was extremely impressed and plan on using them for my main move later this week! Highly recommend their service.Michael A G.
Customer did not leave a comment.Edmund C.
Customer did not leave a comment.PERRY J.
I have rented Uhaul's for years as a vendor , and this is by far the BEST customer service I ever received 5 StarsCARRIE T.
Went perfectlyMark R.
Great experience - owner was super helpful and friendly!Tammy S.
Customer did not leave a comment.Rory C.
Customer did not leave a comment.Brian D.
The customer service at this location is out standingCARRIE T.
I'm a vendor and have rented vans monthly for the past 5 yrs...I VE rent from many different dealers...Mike was the first and only person that actually went over how many things work in the truck , etc ... Best customer service... hands down 5 âï¸!!!CARRIE T.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.PUNATO M.
Ed and Sons is our favorite place to rent a trailer or van. Mike is very friendly and his service is the best. He always accommodates us to the very best of his ability. Highly recommend!francis W.
Customer did not leave a comment.FARAH K.
Sales Man was rude and cocky. I was treated like I was stupid. He had little comprehension on what he was selling to me. Truck was in mediocre condition with drivers side corner panel missing.Steven G.
Customer did not leave a comment.Rodney B.
Best customer service I've ever had with uhaul !!!CARRIE T.
We were met with a friendly greeting and had a very courteous experience.Abrahm P.
Customer did not leave a comment.Nick S.
Location was on top of everything...had the truck ready...swept and disinfected. Sign in process was quick and efficient...got me on the road in 10 minutes or less.carl P.
Was the best experience I've ever had... he actually explained everything about the vehicle... no one has ever done thatCARRIE T.
Fast friendly service. Thank you Mike!JAVIER G.
nOTHING gREAT sERVICECLARK C.
Customer did not leave a comment.BOGDAN P.
Nothing... this is a great locatoinJames R.
Customer did not leave a comment.Andrew D.
Super smooth pick-up. There were 4 people there at opening time on Saturday, but they moved quickly through and got everyone set up well. Instructions were clear and he was very helpful in answering any questions and getting us set up.Daniel S.
Customer did not leave a comment.Gustavo F.
Nothing the guy was really nice and help us more that what we expect thanks for the wonderful helpDenise F.
Mike was very professional and was extremely helpful! Thank you!!Darren A.
Customer did not leave a comment.NAW D.
Customer did not leave a comment.nick S.
Customer did not leave a comment.Brian N.
My #1 spot to get a uhaul.Danielle G.
Excellent and professionalRobert B.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.sara G.
Outstanding customer service!JOHN V.
Customer did not leave a comment.Darryl O.
I know it's a busy season but U haul can hire more staff to answer phone calls. The average wait time was about twenty minutes. Five should be the max. This is not about the specific location regarding this survey but just in terms of trying to get a hold of a customer service person. There really is no excuse for such poor responsivenessnick S.
Great customer service the gentleman were very friendly and very professional thanks for great service.Mohammed A.
Very pleasant experience. No complaints.TINA M.
Owner was very nice. He saw my reservation and knew I was traveling a longer distance. He gave me his newer van for peace of mind. It was clean and tank was full. Easy pick up and drop off. Would rent here again if needed.Susan R.
Customer did not leave a comment.William J.
Great experience. Micheal was a lot of helpMark Z.
Our moving pads were not included with our vehicle. It made our moving day a bit difficult.Melissa S.
Customer did not leave a comment.Nickolas S.
Ed's body shop was outstanding! They made it easy and fast. Ed explained everything so I was safe to hit the road and the trailer was in excellent condition. I wish the U-Haul call center in Aurora Illinois had the same level of customer service.Jon D.
Customer did not leave a comment.Darryl O.
I had great service. Checked out quickly. It was the best.Bruce S.
That location was 20 miles away from my house which increased my overall cost. You need to offer different options to the search of a van rental.Krzysztof T.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.lynn R.
Very friendly and professional serviceMichael T.
No need for improvement. Mike was very helpful and easy to work with.COLLEEN O.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.maria Z.
Customer did not leave a comment.David E.
Great professional service.Unice H.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Jay H.
Customer did not leave a comment.JAMES S.
Great customer oriented service. I'll be backMark S.
Mike was great. Friendly, courteous, informative, and patient. Set me up quickly and explained everything clearly. Highly recommend!Mark M.