Customer did not leave a comment.Brian H.
Customer Reviews for Elkins Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Julie F. | Overall Experience
It coulcould've been a little cheaper ðŸ˜‰ besides that you're good to go.Eric B.
Horrible communication skills between associates.Samuel F.
Customer did not leave a comment.Nancy K.
Customer did not leave a comment.kate M.
Owners are great!!!!allen C.
Customer did not leave a comment.Dane B.
Customer did not leave a comment.HELEN H. | Overall Experience
This location of people were excellent very helpful niceJAMES T.
Customer did not leave a comment.Wesleigh H. | Overall Experience
Thank you for help to make our moving experience as easy and pleasant as possible!!!Brenda A.
Customer did not leave a comment.terrence B.
Jay and other employees were super friendly and professional. Highly recommend!!Ashley B.
Customer did not leave a comment.Brandon Y.
Jay, the guy working when I brought the truck back, was great! I didn't have a broom available where I loaded or where I unloaded. He loaned me a broom so I could sweep out the truck. He had me checked in in about 15 minutes including my sweeping. The truck was just like driving a van, just like it says on the door or on the paper, don't remember. Thanks for your service, Joseph GordonJoseph G.
It was an excellent location and the gentleman there I believe his name is Josh was excellent and help me get everything taken care ofMike J.
Customer did not leave a comment.Derek B.
Customer did not leave a comment.eldon F.
Customer did not leave a comment.James S.
Customer did not leave a comment.James N.
Customer did not leave a comment.Hether B.
the gas was not put in truck from previous customer but the uhaul attendant was aware of that. we had to wait on the uhaul attendant to get thru cleaning the inside and the back of the truck before we got it but it was not cleaned and disinfected good so we had to get gas and clean and disinfect truck at the nearest gas station and the uhaul worker was aware of all of this. he did apologize but it put me and family late getting on the road due to this matter.JAWANA H.
Customer did not leave a comment.Terry T.
Keep up the good work absolutely fabulous serviceLinda M.
Customer did not leave a comment.Helen H.
Customer did not leave a comment.Mike A.
Don't have anything to say, everything went well. Jay was a great help through out the process.jennifer W.
This business in Elkins is very quick, efficient, friendly......good place to rent something.carole F.
Customer did not leave a comment.Kendra M.
I had no problems. Service was fast. Everything was good.carole F.
The window of the truck was disgusting. They even left a huge flying bug stuck inside the wipers as a present.Gem E.
Customer did not leave a comment.Duston D.
Customer did not leave a comment.brett D.
No one went over the vehicle with me to ensure condition. The lady was not dressed professionally.Peter D.
I was called to inform me that I would have to pick up truck at a different location . The lady delivering this message to me was extremely rude and short. She shouldn't be representing your company in this way . It pissed me off so much I left a message on your live chat function . Other than that all was perfectCraig S.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Duy N.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Bill A.
I will recommend this location to anyone anyday! Isiah, who helped me with both my truck rental and storage unit rental, went above and beyond my expectations. He was courteous, helpful and made the whole process easy.shelley D.
Customer did not leave a comment.Bill W.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.DAVID V.
Door was locked and didn't answer the phone for a while. The man inside was really nice and hooked me up with a free upgraded truck though.Tyler A.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.janet M.
No improvements needed. This is the second time I've rented from this gentleman and I've received excellent service and equipment both times.Kevin C.
Make sure you have employees trained to know what they're doing and how to make changes in the computer. I drive from McKinney, Texas and the first U-Haul place didn't even have what I needed (Said he could transfer my reservation from TX no problem) and sent me to the Elkins location. At this location they still had NO idea of what I needed we had to explain to her it was out front. After explaining to her the whole situation somehow she was able to make it work. I will NEVER use a â€œNeighborhood dealerâ€. Lesson Learned! Plus the girl had my husband hook the trailer up, thank God he knew how.Tawanda V.
Outstanding service from start to finish! I could not be more pleased with the staff, the truck and the service.Gregory H.
Customer did not leave a comment.Dakota M.
Isaiah was very helpful and friendly. He made renting my U-Haul easy. Great customer service!shelley D.
Customer did not leave a comment.leesa R.
Customer did not leave a comment.robbie K.
I am concerned about the use of a cell phone to copy my ID. Then that same cell phone was used to take a photo of my Card. This opens me up to possible identity theft since cell phones and Wifi are not "safe" ways to do this.paula C.
The inside of cab was not real clean and smelled of smokeLarry F.
Customer did not leave a comment.zack N.
Customer did not leave a comment.William W.
Customer did not leave a comment.Leslie C.
It was closed when we returned the truckgerald J.
Awesome and very helpful to resolve the issues with the returned trailer.JASON G.
Customer did not leave a comment.JUSTIN B.
The guys at the uhaul store was totally awesome. Would highly recommend them.susan H.
Customer did not leave a comment.Don G.
Customer did not leave a comment.Jeffrey K.
Would have preferred my preferred pickup location instead of having to drive twenty minutes out of town.Jordan N.
Tried to return at a Uhaul center closer to my apartment and the Representative was rude and refused to accept truck. Other than that very satisfying.Jackie S.
fix the truck fan it did not work so it was hot even though the air conditioner did workJIM H.
Something was weird at checkout. This location charged me 15% sales tax. That is not Elkins sales tax rate. It's less than 10%JD S.
Customer did not leave a comment.Craig R.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Mark L.
Make sure rental agreement shows correct information at start of process. I feel you should give me a credit back of some money on my credit card for your error.JACKIE R.
Rude customer service. Late on opening store. Dirty truck. Won't recomend or returnLorine A.
Customer did not leave a comment.Jackson S.
The guy that helped me hook up my trailer, replaced a fuse to get my trailer lights working, Nice to do business with folks who know what they are doingbenjamin D.
Very Friendly and helpfulMichael H.
Nothing. This is a great facility. I appreciate the management and their assistance.Robert S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.leslie S.
Customer did not leave a comment.Helen H.
GReat service!!David J.
Great storage place. Courteous and helpful employees.RONALD P. | Overall Experience
I would highly recommend Isiah, who is very friendly and helpful, to anyone who wants to rent a storage unit or lot spaceDONNA B. | Overall Experience
Customer did not leave a comment.John H.
Great customer service! The representative where we picked up the uhaul messed up on our reservation and she called and had it fixed promptly. Thank you!Andrea S.
Cannot thank them enough! Got a storage and was able to drop off in the same location! Made this whole moving experience so much easier! It is conveniently located next to a store and a car wash!Shanna S.
It is a very nice facility and is expanding to help even more people.TIM T. | Overall Experience
Customer did not leave a comment.BROCK J.
Customer did not leave a comment.Chad U.
Great speedy servicestanya M.
Customer did not leave a comment.LogAN A.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.AMOS B.
This however was not the location I chose online for pick up. I had to go out of my way to get the truck I had ordered 2 weeks earlierSusan M.
Keep it as friendly as Isaiah in the Elkins locationDonna B.
Quick, Easy, Efficient, and Pleasant.....service and equipment. Renting a U-Haul Trailer is much cheaper for me in the long run, than buying one outright. No maintenance problems, no storage problems, just do the job, drive away and leave it behind. Thank You, U-Haul for making it so easy.carole F.
Have more blankets in stock.Victoria S.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Ronald C.
Your website said it was open until 5pm but closed at 1pm. Also you said it had a dropbox but the owner said look all we do is sell boxes.Lindsey C.
Service on Sunday is a GREAT help. So far so good! Thank you.James R.
Very courtesy and helpful.Michael H.