Customer Reviews for Fenton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fenton Self Storage

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julie B. on

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Make sure the gas tank is full or almost full so that the renter doesn’t have to pay 1.09/mile to go out of their way and fill the tank. Between 1/4 and 1/2 tank isn’t enough to start a rental on most will be taking it home and then onto a new home. My first stop was the gas station luckily it was up the hill from the rental place and I only incurred 1 mile but still I had to go out of my way to do it when I should have had a straight shot up the road from the rental location

Scott O. on

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I was told I could return the trailer after hours at no additional rate. When I did return it, I unhooked it and stored it without any assistance from a Uhaul representative and I was still charged for a second day unknowingly, even though I was told I would not be. Then, after 3 weeks, I receive a receipt in my email with an additional charge on my card. Poor communication on behalf of this representative.

Samantha W. on

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I had my father pick this trailer up for me because he was the one with the truck. I placed the reservation online. I chose to not have insurance and selected the option of "pay uhaul immediately for any and all damage" When my dad got there the worker implied I had added insurance and my dad signed the dotted line and left with the trailer. I was emailed a copy of all the charges and was stuck with the insurance fee that I stated I did not want. I know this is only $8 but I did not wish to insure the trailer. I was already spending more than I wanted bc I had to upgrade to a trailer with a ramp due to availability which was $6.00 more.

james M. on

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Customer did not leave a comment.

michelle C. on

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Went to 3 locations with reservations made on the phone with U-Haul and no one had the truck. This place had the truck finally but she tried telling me they did not and it was sitting right outside her window. Took abt 45 minutes to check it out. Very slow. Suppose to have the truck at 9:00 did not get it till 11:00.

Pete M. on

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Ellen L. on

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Michael F. on

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Joe G. on

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GEORGE H. on

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Have computers working.

Lance H. on

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Great place quick and easy check out.

Scott S. on

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Attendant did a great job assisting me with the trailer, it’s use, answering my questions making my experience very easy!!!

Jim P. on

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Service, location, and truck were fine . It was the price gouging by u-haul that was disconcerting.. the price increased by almost .50 per mile on weekends . Your competition was only .69 a mile ... next time I’ll choose Penske .... sorry , but $40 is worth changing for ...

Carol V. on

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Great customer service and Mr Richards explained everything we needed to know for our safe trip.

Edward R. on

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I picked up the truck and it showed gas at 3/8. I get in the truck and its 1/4 so I have to go to the rental rep and have him initial this. I also get into a truck with trash and gatorade bottles sliding around in the truck as im driving. I have to sweep the back of the truck. I turn truck in with correct gas and they email me a receipt charging gas and cleaning fee. They ended up refunding me but it seemed like a scam on the cleaning fee when I had to clean the truck in the first place. Also the gas correction wasn't communicated in the system. I wont rent from this location again. Just a hassle especially when you do the right thing and still get charged.

Michael G. on

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Very good friendly service will recomend you to all

PAUL L. on

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Have a land line to reach for after hour drop off if they are closed, but place wasn’t far from where I went with the uhaul and great clean area

Stefany A. on

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I made a reservation online and when I got there to pick up my truck the location was closed and wouldn’t open back up for over an hour. If I had chosen to change locations it would have cost me the hour of time plus a lot of extra miles.

Robert T. on

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christopher E. on

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Letitia S. on

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When given the option at the time of rental you could extend the time if needed. The day of return you receive a call about if returning or not and you decide to keep one more day. Than you receive a call back 10 minutes later only to tell you, you better have the vehicle back by that time are you will be assessed with all kinds of fees. Could of been a better experience. Once I return the vehicle on time I was stranded with no time to get a pick driver to return back home where movers were working.

Kristen W. on

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When someone reserves a truck make sure they don't give it to another customer. And downgrade the other customer when they had one reserved since 5days prior.

ALAN N. on

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Manager was especially helpful and friendly.

Ken M. on

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Get better miles to the gallon.

Jake D. on

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Not charge $25 for cleaning when I returned it in the same condition I received it in. Ridiculous charge.

Pete H. on

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All way great.

Mike R. on

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Customer did not leave a comment.

Kris S. on

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dennis T. on

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Excellent!!!! The owner was very good at explaining all the information to us that we needed. Very nice and helpful. U-Haul truck was good shape and clean inside & out. Thank you, Dennis Turner

DAVID F. on

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RANDY W. on

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Very friendly and efficient. Much better than pickup experience

Raymond H. on

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Yvonne O. on

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