Customer Reviews for Gator Hole Country Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gator Hole Country Store

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Chris T. on

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Customer did not leave a comment.

Steven B. on

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I have rented several vehicles.. Trucks, trailers etc. Over the last couple weeks. The physical location and people at each location have been fantastic to work with.. The Uhaul reservation system, scheduling and everything unrelated to the local branch has been horrible... Absolutely and unequivocally horrible. Hard to believe this is UHAULs core competency..

Donald S. on

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Box had a leak from a previous repair.

Thomas W. on

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Customer did not leave a comment.

laurence M. on

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Jim H. on

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All was handled in an outstanding manner!!!!1

William G. on

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The Gator Hole was a great drop off location. They were friendly and helpful.

helen C. on

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Customer did not leave a comment.

BILL S. on

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The checkout process needs to be improved. I had already gone on line and entered all the information that was required by uhaul to rent my trailer. I was given a special upgrade price by uhaul since you didn't have the trailer I was looking for. When I got to the Gator Hole, he did have the trailer I was looking for so he changed the paperwork for the change in trailers. The computer didn't show where I was quoted a special price so I had a discussion with Dan the owner about that which took more time to get changed. Dan was very nice and accommodating to try and satisfy my needs. I feel the problem was with the online reservations where the inventories are not current with what is actually on had at the rental locations. I felt it took to much time to actually pick up the trailer at the rental location due to incorrect information being supplied to the pickup place.

SCOTT W. on

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Less paperwork for repeat customers

Fred S. on

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Service was excellent! Dan ensured thst we understood how to safely tow the trailer and helped us connect and disconnect it. I highly reccomend and will definitely go there next time I need to rent a truck or trailer.

SCOTT W. on

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Less paperwork for repeat customers

Richard B. on

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Customer did not leave a comment.

Zachary G. on

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Great customer service!

Stephanie P. on

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The guy running this place was unfriendly. The unit I rented was being used as storage and had to be emptied when I got there. He also added insurance that I did not want. He did not go over the condition of the uhaul. I received a text to view the report after I was leaving his store.

John H. on

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good and thorough. checked lights when I returned it so the next customer is ready to go.

THOMAS C. on

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JENNIFER C. on

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Paul W. on

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Difficult time parking trailer due to so many in stock

roger C. on

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Very Helpful and efficient people

Ernest H. on

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Customer did not leave a comment.

RALPH S. on

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be more concerned about the customer than lunch. went over everything so fast and with a bad attitude because it interrupted his lunch.

Dexter B. on

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Discuss what U-Haul expects in professionalism and proper customer service with U-Haul operators. Maybe it was just a bad day but I would never go back nor recommend.

Bradley M. on

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Great service focused on the customer

Joseph Z. on

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Ed M. on

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Very friendly staff and great customer experience here.

wayne A. on

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Kelly E. on

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Donna N. on

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No improvements needed. Dan at the Gator Hole is fantastic!

Patrick M. on

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Michael B. on

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I assume I was talking to the owner. He is a super nice guy and very customer focused.

harrison B. on

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Really nice guy

Paul T. on

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Customer did not leave a comment.

Nicola B. on

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Robert F. on

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Dan, the owner of the Gator Hole Country Store was Awesome. He was Extremely Helpful, Friendly, and Knowledgeable. I Would Definitely go back there, and Definitely Recommend the Gator Hole. Great Service

SCOTT W. on

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Charlie R. on

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Tracie M. on

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The u-haul service itself was the most horrible experience EVER!!!!!!!!

Lesslie B. on

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Gene H. on

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Amanda D. on

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I was overcharged on my card. I was charged more than was on my paper for the deposit. I was also 2 hours late returning but called to tell them but I was still charged for a while 2nd day and I am not happy. But the location and owner of the store is fantastic

Joe C. on

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The Gator Hole rocks - Dan was very easy to work with - will use the Gator Hole again!

Joe C. on

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Just keep doing that way and you should get a lot of business. Open on Sunday was a very big plus for me!! Thank you

ricky R. on

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Joe C. on

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Lower the price for one way rentals

Richard M. on

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Dan was very helpful and took some stress off of us while we were trying to move.

Steve G. on

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Customer did not leave a comment.

Steven B. on

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Gator Hole location is the best U-Haul I've ever rented from

tim L. on

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Nice little country store

TRAVIS D. on

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When we made the reservation it was set for pickup at Coastal Storage off 15th st. We get there at 8:30 for our truck after I called the night before and got confirmation we were told by the guy they do not open until 9. So waited another 30 mins to be told he doesn’t have our reservation. When I give him my number I’m told the location had been moved to Leland 15 mins away at Trexler Hardware without any notice and that uhaul double books all the time. He had no trucks for us. So we drive there to Leland only to be told our reservation was at 8am and we didn’t show so they gave our truck away. Then by chance the owners brother had a store that rented uhauls and he was able to get us one but we then had to drive to Winnabow which is another 15 mins away from there to pick up the truck. Needless to say we will not be using Uhaul anymore!

anthony C. on

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The location was convenient, not far from my home. There was a variety of equipment available. So everything was OK.

Randy A. on

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Carrie N. on

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Our resevation got bumped from our original location it would have been nice if we recieved an email day before telling us that

mark B. on

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Very good and fast

Jason M. on

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Dan at The Gator Hole location was awesome! I needed rental equipment to evacuate in advance of hurricane Florence, and he and the other staff went above and beyond to help me out on a tight schedule, even though they needed to evacuate as well. Great service. I will return next time i need rental equipment.

Stephen F. on

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Jessica B. on

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A R S. on

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Allow one-way trailer rentals