Customer Reviews for Gator Hole Country Store
(U-Haul Neighborhood Dealer)

116 reviews

2801 River Rd SE   Winnabow, NC 28479

(910) 253-3038

Hours

  • Mon-Sat: 6 am - 7:30 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(910) 253-3038

2801 River Rd SE
Winnabow, NC 28479

Services at this Location:

Hours

  • Mon-Sat: 6 am - 7:30 pm
  • Sun: 8 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

Customer did not leave a comment.

Shelby H. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
3.0

The address may say Winnabow, NC but it is closer to Leland,NC. This location was at least 10 miles from the nearest major road. Increased the amount of miles on the truck and they did not sell gas so I had to drive an addition 7-8 miles to a gas station and then another 7-8 miles back to the Winnabow location.

Jody W. 
Rating:
5.0

The folks at this location were very helpful with excellent customer service. They were friendly and very accommodating.

EVERETT W. 
Rating:
5.0

Everything went great, my grand daughter loved the bunnies 🐰

DAWN S. 
Rating:
5.0

Nothing very friendly professional. The trailer was there when I needed it. He does a awesome job of explaining everything.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
5.0

Very professional and cared for me as a customer

KATE P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

My second time going through them and its always recommend by me great guy professional and real outlook on situations and business

anthony J. 
Rating:
4.0

Gator Hole was the only U Haul open on a Sunday. Due to forecasted rain, I needed to move furniture on Sunday. Dan atcGato Hole made it possible.

Marty H. 
Rating:
5.0

Dan and his team did an excellent job informing us of what to expect about our rental along with explaining the feature functions of the truck we rented. Would highly recommend this rental site.

Gerard S. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

The owner does a great job and made our first rental a great experience

Dan M. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Computer problems at first, but otherwise ... excellent.

James B. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Les B. 
Rating:
5.0

The representative was very kind, patient, and informative. He went above and beyond our expectations.

John B. 
Rating:
5.0

The owner was very knowledgeable about equipment and very helpful about the service of the equipment I would recommend his store to anyone.

Charles T. 
Rating:
5.0

Nothing they did a awesome job.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Audrey S. 
Rating:
5.0

Customer did not leave a comment.

joel L. 
Rating:
5.0

N/a

michael W. 
Rating:
4.0

Was a painless process. Only glitch came when I was charged for insurance, which I elected not to get when I completed the on line forms. The young lady couldn't refund the charge without having to do a whole new contract.

KEVIN M. 
Rating:
1.0

This is not where I dropped off the trailer. These are not the dates that I rented the trailer. This is a made up invoice to cover the lack of an invoice for when I did rent it back on 8/1/20

STEVEN M. 
Rating:
5.0

Very Helpful and Kind. Helped me hook up the trailer and just went above and beyond.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

Kristy B. 
Rating:
5.0

Dan at unadulterated was very informative and safety oriented which made me comfortable with my choice.

john T. 
Rating:
5.0

Customer did not leave a comment.

Wallece M. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Computer had glitches

Kathy D. 
Rating:
5.0

Nothing everything was great

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Checkin and checkout went quick. This was the best service of any U-haul location I have used.

Philip E. 
Rating:
5.0

Friendly, courteous, and helpful. Could not have been better.

Jimmy B. 
Rating:
3.0

I rented a motorcycle trailer.The man I dealt with asked me,“What Model Motorcycle Do You Have.”After my bike bottomed out on the ramp I believe he had knowledge some models will bottom out.All U-haul representatives should be upfront with any design issues.After I bottomed out l had to raise the ramp to get the bike on trailer.Very disappointed with this rep.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Parris B. 
Rating:
5.0

Very Good Equipment!!! No Problems!!!

EDward E. 
Rating:
5.0

LOVED OUR EXPERIENCE!!

Tami M. 
Rating:
3.0

Did his job noticing details.

James B. 
Rating:
5.0

it was the best experience I have had . the manager was very helpful

Ed A. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

Dan was great. Called me before pick up to make sure I knew where he was located. Hooked up my trailer for me, made sure all my questions were answered. Nichole was great at drop off, she made sure that I didn't have any issues with the rental. Location is easy to get in and out of. I will continue to rent from this location for my Uhaul needs.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Dan runs a great U-Haul location. He was very helpful and friendly. No issues!

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
1.0

I rented a trailer for one day and returned it 7 hours early and was charged for 2 days.

Justin B. 
Rating:
5.0

None

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

I have rented several vehicles.. Trucks, trailers etc. Over the last couple weeks. The physical location and people at each location have been fantastic to work with.. The Uhaul reservation system, scheduling and everything unrelated to the local branch has been horrible... Absolutely and unequivocally horrible. Hard to believe this is UHAULs core competency..

Steven B. 
Rating:
5.0

Box had a leak from a previous repair.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

laurence M. 
Rating:
5.0

All was handled in an outstanding manner!!!!1

Jim H. 
Rating:
5.0

The Gator Hole was a great drop off location. They were friendly and helpful.

William G. 
Rating:
5.0

Customer did not leave a comment.

helen C. 
Rating:
3.0

The checkout process needs to be improved. I had already gone on line and entered all the information that was required by uhaul to rent my trailer. I was given a special upgrade price by uhaul since you didn't have the trailer I was looking for. When I got to the Gator Hole, he did have the trailer I was looking for so he changed the paperwork for the change in trailers. The computer didn't show where I was quoted a special price so I had a discussion with Dan the owner about that which took more time to get changed. Dan was very nice and accommodating to try and satisfy my needs. I feel the problem was with the online reservations where the inventories are not current with what is actually on had at the rental locations. I felt it took to much time to actually pick up the trailer at the rental location due to incorrect information being supplied to the pickup place.

BILL S. 
Rating:
5.0

Less paperwork for repeat customers

SCOTT W. 
Rating:
5.0

Service was excellent! Dan ensured thst we understood how to safely tow the trailer and helped us connect and disconnect it. I highly reccomend and will definitely go there next time I need to rent a truck or trailer.

Fred S. 
Rating:
5.0

Less paperwork for repeat customers

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Great customer service!

Zachary G. 
Rating:
3.0

The guy running this place was unfriendly. The unit I rented was being used as storage and had to be emptied when I got there. He also added insurance that I did not want. He did not go over the condition of the uhaul. I received a text to view the report after I was leaving his store.

Stephanie P. 
Rating:
5.0

good and thorough. checked lights when I returned it so the next customer is ready to go.

John H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
3.0

Difficult time parking trailer due to so many in stock

Paul W. 
Rating:
5.0

Very Helpful and efficient people

roger C. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
3.0

be more concerned about the customer than lunch. went over everything so fast and with a bad attitude because it interrupted his lunch.

RALPH S. 
Rating:
1.0

Discuss what U-Haul expects in professionalism and proper customer service with U-Haul operators. Maybe it was just a bad day but I would never go back nor recommend.

Dexter B. 
Rating:
5.0

Great service focused on the customer

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Very friendly staff and great customer experience here.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

wayne A. 
Rating:
3.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

No improvements needed. Dan at the Gator Hole is fantastic!

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

I assume I was talking to the owner. He is a super nice guy and very customer focused.

Michael B. 
Rating:
5.0

Really nice guy

harrison B. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Nicola B. 
Rating:
5.0

Dan, the owner of the Gator Hole Country Store was Awesome. He was Extremely Helpful, Friendly, and Knowledgeable. I Would Definitely go back there, and Definitely Recommend the Gator Hole. Great Service

Robert F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Charlie R. 
Rating:
4.0

The u-haul service itself was the most horrible experience EVER!!!!!!!!

Tracie M. 
Rating:
5.0

Customer did not leave a comment.

Lesslie B. 
Rating:
3.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

I was overcharged on my card. I was charged more than was on my paper for the deposit. I was also 2 hours late returning but called to tell them but I was still charged for a while 2nd day and I am not happy. But the location and owner of the store is fantastic

Amanda D. 
Rating:
5.0

The Gator Hole rocks - Dan was very easy to work with - will use the Gator Hole again!

Joe C. 
No reviews have been submitted for this location.

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