Our truck was over an hour late and we had to wait as there was no alternate for us to use. The turn around was still expected for us to be back at the same time, even though we had a late start and were only refunded for $10 for our trouble. In addition, the check engine light was on and at least 1 tire was very low and needed air. The only thing I can say is that the people were polite.ELLEN M.
Customer Reviews for GCJC
(U-Haul Neighborhood Dealer)
Duluth, GA 30096
(Glory Church Of Jesus Christ)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 1/18/2022 - 1/31/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived for reservations they where closed! A gentleman came out and helped me but I was given a vehicle that needed service. I was also over charged for mileage and gas!!! Anyway Happy New YearSTACIE B.
Customer did not leave a comment.MARTIN B.
The trailer I rented required a 2 inch ball but it was fitted by the U-Haul rep. to my 1 7/8 inch ball that resulted in bangs and noises for my entire 1300 mile road trip. There were no other issues.ERNEST K.
Fast servicestessie F.
The knob to the door window crank handle was missing and there was a warning light indicator on the dash showing a "maintenance needed" problem and indicated the tire monitor system. Otherwise, the cabin had been cleaned and I had no problems with it over 3 days of moving.RUFUS F.
Very friendly serviceJAMES E.
Customer did not leave a comment.dominick D.
I would not recommend this location. I plan on giving it 1 star because they did not tell me about a $20 after hours fee and they charged me for gas even though I filled the tank. I took before and after pictures of the gas gauge and the operator has not given me a refund.Amit T.
Customer did not leave a comment.Allan T.
Very nice. Very friendly. The easiest part of the whole journey.James K.
Customer did not leave a comment.Ashish S.
Customer did not leave a comment.PERCY P.
Great serviceJesus V.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.ESTHER J.
Customer did not leave a comment.DOMINICK D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Greg D.
Customer did not leave a comment.MYRA P.
Customer did not leave a comment.ARUN R.
Customer did not leave a comment.JEREMY A.
Was a little confused when arriving to the location. However, was able to find the correct office and was helped immediately.nathan N.
The pick up/drop off location was fast, efficient, and clean!Christopher B.
The folks at this location were a HUGE help to me. They really went above and beyond to help me and I'm very grateful!Lauri F.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.FELICIA W.
Customer did not leave a comment.Shantanu G.
The phone number listed on the contract did not work, I had to do an internet search for that location and find an alternate phone number. Other than that, it was great.Christy E.
Customer did not leave a comment.Zhimin C.
David and his team were amazing to work with. This location will be my go to location whenever I need service in the future. Great experience! A job well done David.MATTHEW S.
Great location!John S.
Customer did not leave a comment.Troy M.
Very good customer service and truck was excellent!Susan H.
Best one I have every been to.DAVID B.
very nice lady; very easy processMARK T.
We had a very good experience. Friendly, helpful, and a clean truck! Easy in and out. I'd rent again!Donna P.
Customer did not leave a comment.Beverly K.
Customer did not leave a comment.Andres T.
Customer did not leave a comment.MICHELLE P.
Customer did not leave a comment.MICHAEL F.
Equipment as expected and the people are very friendlyColt R.
Customer did not leave a comment.VEDA D.
Customer did not leave a comment.SARAH C.
Customer did not leave a comment.Giles O.
Dropped off after hours never interacted with personelSTEVEN K.
Customer did not leave a comment.CHRISTOPHER R.
Location not open on Sunday and the U-Haul app did not work for drop off. Spent 50 minutes on hold with U-Haul trying to sort this out. All around poor experience. Not doing this again.Christopher F.
Customer did not leave a comment.RICARDO R.
Customer did not leave a comment.MATTHEW A.
Customer did not leave a comment.JINYOUNG A.
Customer did not leave a comment.LADOVIA D.
Customer did not leave a comment.JOHN L.
This was perhaps the cleanest truck I've ever had the experience of renting! Great experience all around including the gentleman that helped check me in.RICHARD W.
Customer did not leave a comment.Renada A.
Trailer was not cleanDAVID W.
Customer did not leave a comment.Aquashia W.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Xin Z.
Have the truck where you say you are, the FIRST time! Being moved 3 times is ridiculous, making someone drive over an hour is even more ridiculous. Have the dolly if customers order it, if you don't have one, don't charge them!JOSEPH S.
Customer did not leave a comment.HEMANT P.
Only issue is we drove approx 65 miles and when filling the tank back up it took over 10 gallons. This would mean that the UHaul location did not fill the tank up completely before. There is no way that this vehicle gets less than 7 mpg. I would prefer a credit back for the fuel.STONE P.
Keep the good work upBILLY K.
Hitching assistance better communicationShalon W.
David Lee was a pleasure to work with and made the process quick and easy. I would absolutely rent from this location again.RONALD T.
Customer did not leave a comment.KRISHNA M.
Customer did not leave a comment.Lori H.
Customer did not leave a comment.LARISSA T.
Great service. Easy pickup. Will rent from this location again.robert C.
Excellent serviceCHRISTOPHER R.
Customer did not leave a comment.SAMIR M.
When my reservation was transferred, it was transferred to a location that didn't have any hand trucks or appliance trucks as I ordered. It did have one furniture dolly, but they forgot to put it on the truck.WILLIAM N.
Customer did not leave a comment.DONNA S.
Customer did not leave a comment.FRANK L.
Customer did not leave a comment.Heangwoon H.
Customer did not leave a comment.STEPHANIE M.
It was a great experience Everything worked out great Everything was super fastKEVIN M.
Customer did not leave a comment.CHRISTOPHER S.
We dropped off the truck on Sunday and didn't realize that there was nobody there at this location on Sunday. Fortunately the process of key drop off was pretty straightforward. We had good experience about this.Joseph Y.
Closed when I dropped off the equipment.James M.
Service was awesome.JIN K P.
Customer did not leave a comment.EMILY C.
Customer did not leave a comment.HyoJin J.
My experience was very satisfactory and, the customer service was awesome. Thank you, GCJC.JAMES W.
I rented a 10 ft truck and a hand truck when I got the truck there was no handtruck inside. I called to let the sales person know and he states that he would take the hand truck off the bill. Instead of just subtracting it he re did the contract and debited my card another $100. Now it is $200 out of my account I returned the truck within 2 hours only drove 15 miles and I still have no refund.M SAMUEL H.
Customer did not leave a comment.GEORGE D.
I didn't get a reciept.. so I was hoping to be in and out because I already paid through online. And also j thought I picked the pickup option and I still had to meet him in the office.Allan C.