Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Zach was absolutely amazing although I opted to check in online, I had some difficulties and Zach noticed it was taking a minute and came to save the day! Even though I was having a really bad day, Zach came in being so kind and helpful that it really changed my day. Great customer service I will certainly go back there!!!
Very friendly and good service.
Thank you for being so helpful!
Darren made a good experience great!
Thanks Darren
The man I interacted with was very friendly and on top of things. Loved the customer service
The guy running the place very nice and helpful. Best customer service i have had in a long time. Highly recommend.
The trucks were parked in the mud. I would suggest moving them by the curb
This place was the best customer service I have received in a long time Darren and allen the best, I felt as if I been knowing them for years don't think I will go anywhere else. THANKS ??
Very friendly associate. When I came back, he even came out of the store before I even got to the door to take the key back. I also liked the fact that the uhaul was very new, only 35k miles on it.
I would not recommend U-Haul to anyone I tried to drop my truck off and the lady behind the counter said that I could not because I did not rent it from that location. I was under the impression that you could drop U-Haul trucks off at any location that's why I went to them and not Home Depot. I called customer service the day after and she was very understanding but could not refund me any of my mileage money. Completely dissatisfied go to Home Depot instead of U-Haul company.
Very friendly and knowledgeable staff! Highly recommended!
Mr.Austin was very professional & attentive to helping us accomplish our goal.
Called over the phone to do a price match from Budget. The lady stated it would be about $1,570. When I went to pick it up, the gentleman stated the reservation had been canceled earlier. Another customer was also there and hers was also canceled by the lady. Then the gentleman that was there did a good job in reversing it, so I was able to get it, but that wasted over 30 mins of my time and I was on a set schedule. Also he was not able to price match what the lady told me, the closest he could get was about $1700. The truck had not been washed. The outside and windshield was dirty.
Is primarily a storage location so u-haul selection is limited, but the manager is very service oriented. If they have what I need, it is my first choice location.
We were coming from Clearwater Florida and were running a bit late, but Chuck waited for us so we wouldn't have to drive around with a 26' moving truck til the next day. He was so friendly and helpful. Thank you!!!
