Customer Reviews for IStorage Moreno Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage Moreno Valley

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Martin A. on

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Ricardo P. on

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The personnel/staff at this location were very professional. All who interacted with me were very knowledgeable, pleasant, helpful - they made the rental process very simple and hassle-free. If I need to rent another U-Haul or space, I'll do business with them.

Brojniquie W. on

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Andrea M. on

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Your employees give the most beautiful welcoming and informative customer service I’ve EVER experienced with u-haul truck renting. Most definitely recommend istorage. Moving is stressful and they made it pleasant.. the Sunnymead u-haul location was an awful experience for me previously that I’ve almost given up on u-haul BUT istorage CHANGED my mind. THANK YOU istorage for delivering pleasantness in a stressful time. IT TRULY MAKES ALL THE DIFFERENCE!!

Latasha T. on

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Gasiel G. on

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The only problem we encounter is when we reserved the uhaul online we we’re sure it meant we’d have a truck available. Next day I get a call stating the nearest truck was 15 miles away. Talk about huge inconvenience. We had to eventually Size down on the moving truck in order to be able to move by the time we had anticipated moving.

Isis C. on

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Sylvia R. on

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Manager very understanding and was very professional

Michael B. on

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Leslie M. on

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Our first location was switched to a 24/7 option without our knowledge. When we arrived that location was closed and no one was working. We were not given a dispatch code and then had to switch locations finally to this one.

RAVINDER S. on

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pedro G. on

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Really helpful and great customer service. Need to include taxes on total bill on internet rentals not getting surprised the counter. Could save arguments have many more satisfied customers knowing the full price with taxes so upgrade the uhaul website

Taren M. on

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Great customer service, very friendly and personable, and provided everything I needed at a totally reasonable price. Larisha went above and beyond to help me get what I needed and made the whole process enjoyable. Would definitely recommend to others!

lasherrie T. on

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Talinn J. on

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Awesome customer service!!! Super nice employees and seamless pick up.

ariana G. on

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Javier R. on

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Ron K. on

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Miguel R. on

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Ronald S. on

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Lethia P. on

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EVA S. on

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Renee K. on

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Daphne D. on

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Employees not properly trained Re; simple process of confirming rental information and printing nor able to email confirmation to give to customer for truck rental. Trucks not cleaned out nor trailer. After waiting 30 minutes or more for staff to complete my rental process that was confirmed and paid on line before arrival someone else comes in with a problem from a prior rental issue and they both stop assisting me and make calls and resolve 2nd customers issues before they return to me and just tell me they will continue to work on my email confirmation after I leave. ?? an hour of wasted time!!!

Pedro S. on

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The 2 People Who help me were súper nice and helpfull.

andria G. on

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The lady who help us at this location was very nice and helpful however or experience with the other five location we were sent to and the people we talk to on the 1800 number was so so horrible they sent us to 5 different location to pick up a truck and not one of those location did we get one we were from one city to another from 6:30 till 12:00 am and did not get a truck this was worse experience ever it’s was like a nightmare

Carolina F. on

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jeremy Y. on

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fernando C. on

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Christopher S. on

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IStorage in Moreno valley charged my card twice and never returned my calls. I have tried to go down there and they refuse to refund it. Someone needs to call me asap at 9512921405.

chad P. on

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