Repair the gate because I had to manually open the gate to gain access. There wasn't a live person there I had to take instructions over the phone. The employee told me if I go and lock the office door because it was left opened, and for me having to pulling the gate open I will be getting a discount. That didn't happen. Also there wasn't a dolly inside the van. Not happy customerKathy T.
Customer Reviews for J O A T Logistics
(U-Haul Neighborhood Dealer)
San Leandro, CA 94577
Services at this Location:
- Mon-Fri: 10 am - 4:30 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 4/21/2021 - 5/11/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took 25-30 minutes on the phone to go through instructions for picking up the van, being asked all the same questions I already was asked when making the booking on the website. Van was servicable but had many dings on it. After the trip was over they added CDW to the bill even though I declined it on the website and verbally again with the guy on the phone.david C.