Customer Reviews for Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)

1,225 reviews

14 Airport Rd   Arden, NC 28704

(828) 684-3388

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(828) 684-3388

14 Airport Rd
Arden, NC 28704

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Great and friendly service .

shane L. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
4.0

The uHaul I was given was throwing a code for an O2 sensor and gave me a check engine light before I even left so I told the main rental guy that it was saying check engine light and he said it was a misfire but let me drive the uhaul anyways because that was the one they had of the 10' truck. While driving it, the code went away but then the truck would not shift mid-driving and bogged down and then I did shift but very badly and then put the engine light on again. The truck acted okay and didn't leave me stranded but needed to be worked on once I gave it back. It only had 8,000 miles haha but yeah if they could check equipment before renting them out that would be great. Otherwise I love this uhaul location!

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Quick, easy pick up

Alan S. 
Rating:
3.0

Equipment needs to be thoroughly checked for safety issues before being rented. We had to notify the owner of the unsafe condition of the rear tires. He did rectify the situation.

Barbara B. 
Rating:
1.0

didnt have my reservation argued with me took 2 hours to get a trailer

John H. 
Rating:
3.0

Bald rear tires on the truck were replaced, thankfully. Front tires were marginal, should have been replaced also, for a cross-country drive (NC to OR). Second time this year we have had tire issues with U-haul trucks. If you don't get more proactive on tire safety, litlgation maybe in your future.

Christopher B. 
Rating:
1.0

Correct mileage / correct billing

Dan C. 
Rating:
5.0

The fine people at Jim Campen made sure that the vehicle transport trailer that I was renting was safe to haul up the road. They went above and beyond by testing the hitch coupler and after verifying that it was defective, they switched it and provided me another trailer which, thank god was available. These vehicle transport trailers are well built and very stout. I felt extremely comfortable hauling my 92 4runner from western NC to FL with it, and yes, even through the very treacherous and poorly maintained highways of SC (I-26), this trailer did great.

Pablo L. 
Rating:
3.0

Mice got into my Ubisoft while it was stored

David C. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
1.0

customer service was totally negative from the owner to the yard worker (who later apologized.) He also put the wrong drop-off location on our paperwork which caused a delay at our destination u-haul. Would definitely not recommend.

james R. 
Rating:
1.0

Don't be charging extra for no reason. Bitch ass nigga charged me extra for no reason. I even left extra gas in that bitch ass truck. Pussy ass motherfuckers!

ALEJANDRO E. 
Rating:
5.0

Customer did not leave a comment.

Arlene G. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

The center and the employee took care of things. The truck was great - the glove box was locked shut and the ignition cover was missing. I think it was noted.

LuAnn A. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
1.0

They were rude cursed us out & the check engine light was on

angelica V. 
Rating:
2.0

Manager was unfriendly, rude, and very unprofessional, complaining about all that was not going well that morning and his being overwhelmed due to lack of help. We unfortunately had to wait for almost 45 minutes after arriving, even after having it reserved for several days. I will not make the mistake of going there for anything in the future and do not recommend them to anyone.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

ERNIE C. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Morris F. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Could not have been easier to return my trailor. They were super helpful. Made the dropoff easy and quick. Thanks so much.

Lois C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Have the ability to deliver to Lake Lure and not cost outrageous priced.

Richard N. 
Rating:
3.0

Again, friendly enough staff but no storage as set up made my day much more difficult.

ZACHARY H. 
Rating:
5.0

Good people.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

LES B. 
Rating:
5.0

Owners went out if way to get taken care of quickly and was very nice and polite

Steven B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
3.0

Most importantly, our belongs arrived to this location just fine. I couldn't pickup a Ubox the first visit to this location because one wasn't on a trailer. There was a lack of communication on the dealer side. After that, return and pickup of subsequent boxes was relatively painless. I spent a lot of time standing around the office as the employee responsible for ubox rentals fussed with Uhauls's software. Overall, just an average experience.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

ashley V. 
Rating:
5.0

Customer did not leave a comment.

Fotios K. 
Rating:
4.0

Highlight this place. They are busy but so very nice. He works so hard to make you feel counted and important. I will always use this place when in the area.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

The removal of the trailer is hard, could use a trailer stand jack.

Martin R. 
Rating:
5.0

Manager was very nice and accomodating

Shakil A. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

I would comment if I thought it would make a difference. U haul is too big for my experience to matter.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Ronda P. 
Rating:
5.0

It was great experience. It was quick. They knew what I needed and it was done. I also highly recommend the creating committee.

greg P. 
Rating:
1.0

This guy claimed I returned the truck late which I actually returned a day early and attempted to charge me for an additional day. I returned the truck with just over 3/4 full,but he charged me for fuel. Rip off artist

David H. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing

LARRY R. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

Jerald C. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Truck was dirty. Did not start without a jump. Was not given any instruction on dashboard use.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Everyone was so helpful and they were super busy so I really appreciate it thank you so much I will definitely be a return customer ;)

KATIE B. 
Rating:
1.0

The truck had pallets and what looked like cat litter in the back. The pics showed the outside. They were non communicative with the drop off location about having left the back in such bad condition. I had to dispose of the pallets to avoid a fee at drop off. Very poor customer service. Would never return there.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Jim Campen location did great. Unfortunately I had originally reserved a trailer at another location (Travel Plaza) and when I arrived at the scheduled pick up time they were closed, despite it being during published business hours. I had even confirmed the day before with them. Jim Campen saved the day.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

ezequiel I. 
Rating:
5.0

In and out in no time. No surprises. Great experience.

DOUGLAS B. 
Rating:
5.0

Excellent customer service. When we move again, it will be with U-Haul.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Honestly, from both Uhaul locations to the unit obviously having been cared or, I am left impressed by the quality of service we received.

Ian M. 
Rating:
3.0

First trailer had electrical problems second trailer had fender damage rear assembly damaged in the worn tire

Mark R. 
Rating:
5.0

I always use this Uhaul location. The staff is beyond friendly and ready to help you.

Christopher C. 
Rating:
5.0

I book the night before the pick up and they have truck that is clean and ready to go. The associates also make the visit very short and sweet to check out.

Nada R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Millie T. 
Rating:
4.0

Customer did not leave a comment.

Michele B. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Howard Z. 
Rating:
3.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

I understood that my ubox was going to be stored indoors. It was not and contents had some internal moisture. Thankfully, I did not have the wood container. No fault of Jim Campen-they don't appear to be equipped for inside storage and I'm not sure how that location was selected by Uhaul.

Nancy B. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I was charged for the dolly but didn't use it.

CHESTER S. 
Rating:
1.0

I did not use UHaul and do not know how you got this email address your records show a Matthew Goldsmith order 96141918 used this service. My name is not Mathew Goldsmith. You should check your records more carefully in the future.

matthew G. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Very nice people

Sharon A. 
Rating:
5.0

Nothing. Got in, dropped unit off, and left promptly.

brad S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
No reviews have been submitted for this location.

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