Customer Reviews for John's Garage
(U-Haul Neighborhood Dealer)

576 reviews

360 State Rd   Phillipston, MA 01331

(978) 248-7563

Location Hours

  • Mon-Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(978) 248-7563

360 State Rd
Phillipston, MA 01331

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 11:30 am
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Abby B. 
Rating:
5.0

Customer did not leave a comment.

GLEN K. 
Rating:
3.0

the only reason I would recommend, is that he was super friendly and accommodating.

Esther W. 
Rating:
3.0

Customer did not leave a comment.

Jessee C. 
Rating:
5.0

Skip was attentive and helpful while guiding us to the truck we needed for our move. Answered every question we had. He was a great pleasure to work with.

yentl B. 
Rating:
2.0

There was no where to park

Rebecca T. 
Rating:
3.0

Confusing dropping off with the mobile version (assuming due to covid, so we understand), and the light in the truck was broken, so it was hard while we were unloading. But we are pleased we got our couch home which was the end goal!

Dustin L. 
Rating:
3.0

Customer did not leave a comment.

Kathleen S. 
Rating:
2.0

Tha yard was dark if i was an elderly person i would of not et this there in the dack

John W. 
Rating:
5.0

Customer did not leave a comment.

janice S. 
Rating:
5.0

John is excellent! Very friendly and helpful. Highly recommend!

ed L. 
Rating:
5.0

Truck was ready and waiting for me when I arrive. Excellent and fast service.

julie M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Should allow cash deposits

Elizabeth B. 
Rating:
5.0

Super happy with this service! This was the only location out of like 5 that we called that had a truck available. Skip was awesome and made the process very simple during a very stressful day. Thanks Skip!

janine L. 
Rating:
5.0

Smooth transaction,,no problem....

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Customer did not leave a comment.

Lynn D. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
4.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

Skip at John's Garage was professional and customer-focused throughout the entire process. On the flip side UHaul, as a company is a great disappointment. From raising the mileage fee by over 40% for the weekend to making the customers check themselves in and out (or charging an extra $20 fee), the leadership at UHaul has demonstrated that they have no interest in true customer service. I have been a UHaul customer for years but will not ever rent from them again.

Bob B. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

david V. 
Rating:
5.0

None

marie l C. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

I would NOT do business with Uhaul again!! The person I rented from was great! The Uhaul company sucked! Trying to make extra money off their customers in return fees and making me do it online.i return the truck clean full of gas and the night before it was due, teyed the web site to return and could not so I call 1800# and they cave me NO help then charge me $20.00 to return it. Never again!!! And I will tell everyone too!

joel C. 
Rating:
5.0

Well I returned over half a tank of fuel. The location is great he was very friendly and knew what he was doing. Call your customer I had no internet connection. She had a hard time finding me in your system. Gave the women my name and location were I rented from and email address. Took her almost 15 minutes. Not her fault at all it was tour system was lagging.

john W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Skip understands how to provide customer service! I have rented from Skip several times, and I have always had a great experience.

Pauline O. 
Rating:
5.0

Customer did not leave a comment.

bob G. 
Rating:
5.0

Very friendly and very helpful.

david V. 
Rating:
5.0

Excellent service,, but I don't like the return process you have using the ap.

julie M. 
Rating:
5.0

Everything was excellent. JOHN was very nice and excellent customer care snd very professional. Thank you John

isaais P. 
Rating:
5.0

Skip provided great service. I will use another rental company next time. Fuel gauge was same as when I picked it up but you charged me 10 bucks.If you are cutting it that fine (2.5 gallons) you should provide a way for the CUSTOMER to know how much fuel is needed to bring back to proper amount. Apparently you are tapping the truck's computer for fuel usage. Also, there is no way for us who don't have SMART PHONES to indicate when the truck has been returned. I went to your web site from my PC and there was no link to do this. Enjoy your profits.

David S. 
Rating:
5.0

I've done business here quite a number of times and have always been highly satisfied with the service and equipment. Skip does an excellent job and really cares about his customers. I can recommend this location highly!

jim S. 
Rating:
5.0

Customer did not leave a comment.

marc L. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

derek G. 
Rating:
5.0

I reserve a 10' truck each time I rent. When I arrive to pick up the truck, I am almost always told they have put me in a 15'. (Greed) I drive in the city where the driveways and streets are so narrow that I could not park a 15' without it getting damaged. I would prefer a van, but they never have one, although other locations seem to have them. John has always gone out of his way to be sure I have what I need and is ready when I get there. For that reason alone, I will not go to another U-Haul facility. If I reserve a 10' I want a 10'. I am a long time renter and need to feel confident that when I order a truck, I will get what I reserve. Otherwise, why should I reserve?

julie M. 
Rating:
5.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Customer did not leave a comment.

Tammi G. 
Rating:
2.0

Not even open... Don't answer phone.

J R H. 
Rating:
5.0

More than satisfied with my experience. Person at pick up was very professional, pleasant talking with and provided answers to all questions. Vehicle was new. It was a bit difficult pulling out the ramp for the first foot, however, being 69 years old may have been part of it. Thank you very much.

charles H. 
Rating:
5.0

Windsheild wipers needed to be replaced

lisa R. 
Rating:
4.0

Very friendly and helpful service. Trailer was clean and in good shape but rode very rough compared to other 8X5 trailers I have towed. My wife and I noticed the trailer was very loud (even when full) and didn't handle bumps well.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I have always had a great experience with Skip at the Philipston location. He has always given me exceptional service and for that reason, I have always gone back to him. I am a Home Stager that rents U-Haul frequently for moving my items. I do have other companies delivering furniture to my locations also. When we discuss a time of delivery, it is firm. If I am not at the location, they skip me and return after all other items are delivered. I had to wait over 90 minutes to get check in due to computer issues and missed my delivery. Also, I had called to reserve a 10' a week in advance. When I arrived, I was told they didn't have a 10' and would have to take a 15'. The truck was like driving a buck board. It shook and was all over the road. This was the worst experience that I have had with U-Haul. As I missed my delivery, I need to waste four hours for them to deliver to other customers and then return for my drop off. I will be looking for another truck rental company for next month's rentals. I prefer a van, but unfortunately, Skip's location no longer has vans available, another reason to look elsewhere.

julie M. 
Rating:
5.0

We hired one of your approved movers, they confirmed their arrival twice. Two minutes after they were supposed to arrive, we received a text stating they were not coming! They took our money also! I highly suggest you remove Kiki Movers from Rhode Island from your website!

KATHLEEN F. 
Rating:
5.0

I rent here frequently and Skip is always great to work with.

dan F. 
Rating:
5.0

He was very friendly and polite

John W. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
1.0

Flat out lied and recorded that I returned the truck at 9:03 which conveniently triggered an "extra day" charge which I was never notified of so that triggered a "late fee" for non payment. Crooked!!! Robbery!!! Theives!!! Nothing short of FRAUD. I will never use uhaul again.

Joseph R. 
Rating:
5.0

The best place to rent

Jeremiah F. 
Rating:
5.0

Excellent Service.

julie M. 
Rating:
2.0

It's took way too long to pay and go we were there for over 40 minutes trying to get this to happen I know you guys are slow sometimes this is ridiculous very disappointed

david W. 
Rating:
1.0

Charged me 50 bucksfor sweeping out a truck that wasn't even dirty!

Susan M. 
Rating:
5.0

I pulled in to the parking lot and my truck was ready. It was clean and the gas tank was full. John is very accommodating and will use him again.

julie M. 
Rating:
5.0

Your associate was excellent and very accommodating and helpful. However I was very confused on the process of getting a truck to suite my needs. It appears that the corporate end trys to push vehicles that I didn't want as far as size goes. Also I don't know why for a 10 foot truck rental that I was charged the 1.29 per mile instead of the .99 or 1.09 per mile rate. Seems like I was charged more than I should have been. Again I think this is the corporate side using a heavy hand.

john D. 
Rating:
5.0

Very quick and friendly service.

tony W. 
Rating:
5.0

Rarely do I fill out reviews, but my experience at John's Garage was excellent. I was running late and they made sure that I was all set up prior to my arrival. Great job on an incredibly stressful day for me

Steven M. 
Rating:
4.0

Skip, at John's garage, was very helpful and explained everything to us very clearly and should be commended on his excellent customer service.

tina K. 
Rating:
5.0

Skip was great to work with

brian H. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. R. 
Rating:
5.0

Positive experience. Thanks

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

Blair M. 
Rating:
5.0

Customer did not leave a comment.

neil H. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

John's garage has awesome personel can't say enough..ty so much I hope uhal Investigates the first company I was so rudely treated by..... horrible person and experience my entire trip was ruined

Shane W. 
Rating:
4.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Not a thing. Skip made the entire experience easy and smooth. He was very helpful to us. We thank him so very much.

lynn H. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

It would've been nice if he came to Long Island and moved the motorcycle with me, rotfl No complaints, he couldn't have been nicer to deal with.

robert M. 
Rating:
5.0

Nothing at all.

lynn H. 
Rating:
5.0

Skip was very friendly & helpful to me when renting the uhaul truck, constant contact if I had any questions. Very good employee

kathlene D. 
Rating:
5.0

Skip is very accommodating. I picked up the vehicle at 8:30 and the van was all ready and warmed up. Bring back the vans.

julie M. 
Rating:
5.0

Customer did not leave a comment.

nefty S. 
Rating:
5.0

Customer did not leave a comment.

briana V. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

tim N. 
Rating:
4.0

I was told on the 800gouhaul they haven end year sale with first 10 free which i was lied to the person on phone flat out lied becareful if you choose this company they give false info to get you to rent

April M. 
Rating:
4.0

Customer did not leave a comment.

jes M. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

I've used this twice in two weeks and highly recommend!!

Andrew M. 
Rating:
5.0

John was a great guy to deal with, easy pick up and delivery. Clean truck, and great service, and a great location.

jason B. 
Rating:
5.0

Skip was excellent from start until I drove away

Ronnie F. 
Rating:
5.0

Skip was very helpful and very pleasant to work with.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

amy B. 
Rating:
5.0

excellent through out the process.

david A. 
Rating:
5.0

Johns Garage always smooth and no issues...best place around to rent a Uhaul hands down...Highly recommended!!

JASON L. 
Rating:
5.0

Customer did not leave a comment.

wayne E. 
Rating:
4.0

He was helpful. And, accommodated us when needed.

Harvey S. 
No reviews have been submitted for this location.

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