So, let me start by saying that the location itself and the 4 separate uhaul employees I had to speak with over the phone were all great. Last time we rented, I wasn't impressed because the truck said 2-3 bedroom house and it didn't even fit our 2 bedroom apartment. This time, it was as if I went down the rabbit hole and ended up in a uhaul rental sci-fi where uhaul itself had both forgotten how to rent things out and become allergic to the very process of renting. This point was drilled home with stunning clarity right around that 8 hour mark of me having the truck. A gentleman called and asked me if I was going to pick up truck. When I responded that I already had the truck, he said I needed to pay. I pointed out that 1) they had a card on file for me and 2) I'm not done driving so we don't know what I owe. I proceeded slowly talk him off the ledge and explain that the truck was safe and my money was good. I'm sure he was frantically looking for a box to check to move on to the next screen and must of settled on the uhaul equivalent for "What in the truck is even that... how did we do what we just did?!?!" So, in the end I got the truck and did the thing... met a lot of confused and lost uhaul employees along the way (Noah was the man though), and I'm thankful that the vehicle works better than Uhaul's rental systems. My advice to uhaul, now that you're settled in and probably going to stick with the whole rental thing... maybe scrap the system you had your cousins ex-boyfriend code for you over the weekend and get some real programmers to write you high level programs and apps. On that note, can you please confirm to your app that I will not be time traveling to yesterday morning and picking the truck up... again, it can stop asking me now.
Derek M
Customer Reviews for Joshs Repairs Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Josh's repair is awesome, friendly and accommodating.... U-Haul on the other hand is an absolute nightmare to deal with....really going down hill and their reservation process is a joke.
ELISABETH SDirections for pickup stated the key would be placed in lock box #3. Lockbox #3 did not exist. When speaking with a U-Haul representative, the directions for pick up were that the key could be found in the back of the truck. The back of the truck was not locked, and no key was found. Another larger truck was then offered to me, with accurate directions and a key present. However, this delayed my move by ~2 hours. I was not appropriately compensated for being delayed two hours and for the extra gas I likely used driving a larger truck for nine hours.
Michael CA Quicker check in and out system would be nice.
ALFRED MThe front desk clerk appeared to be distracted with a few things happening at once. She was not clear on pick up instructions. My dolly was in the unit that I pre ordered.
ALYSHA PImprove your online booking system. It told me that the nearest trailer was in Kamloops ( a 3-1/2 hr drive away), yet I saw one at 150 Mile House 3 km away. I couldn’t rent it there because the lady there didn’t know how to do it. I was able to get it at a Williams Lake store about 25 km away. It too was not” in inventory “ or showing up in the system. The very helpful lady there tried to use the system and was unable to. She said what the heck and rented it to me anyways. I had the trailer rented, loaded, transported, unloaded, and returned in just under 2 hours. ( before the manager was due back at the 150 Mile House store).
JOHN SI will never rent a trailer that does not have a tongue lifts. No way of getting the trailer off while loaded in case of an emergency or for any other reason. Poor decision not having them on every trailer.
KEVIN LEquipment was very dirty outside and inside Also blankets where not in lie I ordered And I was charged for cleaning when I had to clean up to use Wiper blades were also poor I can not recommend this dealer to friends
WALTER CVery friendly and helpful
Christopher MNot the sites problem it was the lack of information from Uhaul. Site was not open for pickup, worker just happened to be there
Lance ABrutal that I have to down load the app to drop off, when there is a U-Haul on Hodgson Road where I dropped off 4 years ago. Person at store there was awesome.
Dennis M