Customer Reviews for Kerr Lake Cars Inc
(U-Haul Neighborhood Dealer)

353 reviews

1924 Old Norlina Rd   Henderson, NC 27536

(252) 492-7117

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(252) 492-7117

1924 Old Norlina Rd
Henderson, NC 27536

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

This location was the 3rd recommended as a dropoff, the other 2 locations were closed when we attempted to drop off the trailer. Alot of wasted time & gas. It would have been nice to know the operating hours of our chosen dropoff location so we could have made changes when reserving the trailer.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
1.0

Too many locations around here to have to use this one again ! Worst experience ever as far as customer service and hours of operation . I wasted so much gas going back and forth Sunday to and it never opened . Then the call center sent me to the Ingleside store location and still didn't get a trailer . I lost over $100 riding around looking for a trailer and an open business that could serve me and I still didn't get to get it until Monday .

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Robyn R. 
Rating:
5.0

Customer did not leave a comment.

Melvin T. 
Rating:
5.0

With the way the keys are being made, a better key box would be very beneficial. The key slot was too small for the key so I had to make an extra trip back to the location.

Tammie Y. 
Rating:
1.0

The location was an hour away from my home. The pickup location was suppose to open at 9:00 and it did not open until 9:15am. The truck was in poor condition and the windshield wipers were bad.

Patrea T. 
Rating:
2.0

truck was all muddy and coffee was spilled everywhere. the door handle to get get of the office was broken off@

Mary Ellen B. 
Rating:
5.0

Customer did not leave a comment.

Johnnie B. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM H. 
Rating:
3.0

Miles were wrote down wrong.

Echel V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
3.0

Customer did not leave a comment.

Laura K. 
Rating:
4.0

Customer did not leave a comment.

TAMEKA B. 
Rating:
1.0

Very unprofessional and worker is very rude

Victoreya H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Ramzi T. 
Rating:
1.0

horrible expereince. rip off company

Sunil B. 
Rating:
3.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

I don't know how you could get any better. Excellent customer service, answered all my questions and made this very easy. Thank you

DANIEL R. 
Rating:
3.0

Tried to charged me for gas. The truck had more gas in it than it, did when I received it. So I kinda think that's designed to benefit U haul. Other wise the truck should be filled before the customer picks it up. It shouldn't be up to an individual 400 miles away to deter-man the gas gauge from a piece of paper or photo. That's nonsense.

glen B. 
Rating:
4.0

Customer did not leave a comment.

Daneice C. 
Rating:
4.0

Fix up the office area…first impressions are important. It's the only reason I didn't give 5stars as the gentleman who works there was very nice

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Sulynn M. 
Rating:
4.0

Customer did not leave a comment.

SELENA M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Service was great I was satisfied with service

Thomas M. 
Rating:
5.0

Everything was great, thank you

Francis B. 
Rating:
5.0

Nothing. Andre was a huge help!

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

BARBARA R. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Reginald W. 
Rating:
1.0

At the initial location, there was no one there when I arrived. I waited about an hour before I could get the box. Also, luckily, I checked the box for the pads as the staff told me they were in the box. They were not. The "legs" on the ubox cart were upside down (inserted from top with foot up), meaning they would not work and could not be put in right without jacking up the ubox. I believe the experience in Memphis was very good. (I was not there, but my brother-in-law seemed happy.)

William A. 
Rating:
3.0

Customer did not leave a comment.

Phebe E. 
Rating:
4.0

NO air conditioning in van Temperature day of rental in 90's.

Connie V. 
Rating:
2.0

Ensure that equipment is inspected properly. AC did not work. Both rear tires had slow leaks due to nails. Turn signal not working on passenger side

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The big plus for this rental location is that it was open on Sunday when I had a need. The young man who assisted me was helpful and efficient. I have been renting from Uhaul for ov

Lindsay M. 
Rating:
5.0

In & out Convenience

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Andre is efficient, polite and we won't rent from anyone else

Karen S. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

quick and fast service

IDA T. 
Rating:
1.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

You're good. I'm capable.

DERYL W. 
Rating:
3.0

Guy was really nice on the phone and getting truck went smoothly...I was a little upset when I bought the truck back and asked if they would drop me off a mile and a half away and he just said no...I had to call a taxi..

Alicia S. 
Rating:
4.0

App did not work for check in. The gentleman in the office quickly got my payment information and gave keys. I was able to use link to verify miles, fuel level, and body condition.

Sherill F. 
Rating:
1.0

I called to change my reservation the day before pickup ti extend days and remove an additional dolly. The man said he did this. He did not. The truck was old. The a/c controls were stuck to high cool. Instead of $250 I ended up paying 398. Wasn't given a receipt and when asked told it was emailed - not.

Patricia N. 
Rating:
5.0

Excellent experience. In and out in 15 minutes.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Came to pick up at 3pm no one at site, site owner didn't show up until 3:20,

charles D. 
Rating:
4.0

Andre at this location is always helpful with our needs, which is usually on short notice.

Norman D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

KIM A. 
Rating:
3.0

Customer did not leave a comment.

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jeri D. 
Rating:
5.0

Customer did not leave a comment.

Alisa D. 
Rating:
2.0

OFFICE SMELL LIKE AN ASH TRAY TRUCK HAD SOME MINOR DAMAGE TO RIGHT FRONT THAT I WASN'T INFORMED ABOUT. NO WASHER WIPER FLUID. RIGHT REAR TIRE HAD ONLY 14 LBS OF PRESSURE WHICH WAS WARNING MESSAGE ALONG WITH OIL NEED TO BE CHANGED. TRUCK HAD ONLY 1/8 TANK OF GAS ON PICKUP. MAKES IT DIFFICULT TO RETURN WITH SAME LEVEL

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Ted J. 
Rating:
3.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Shakeyla H. 
Rating:
4.0

It would be nice if the windshield were cleaned at pickup.

Sonya B. 
Rating:
5.0

My favorite place to pickup equipment.

Joseph G. 
Rating:
5.0

The guy checking me in was awesome

Herbert L. 
Rating:
3.0

Customer did not leave a comment.

Talaya J. 
Rating:
5.0

great service

kim D. 
Rating:
5.0

It's good and great

randolph P. 
Rating:
1.0

I could honestly write an essay about my experience. I NEVER do this, I hate Karen's. But it all started when I get a call 5 minutes before my pickup time that the location we had chosen didn't have our equipment but another location did. Ok, no big deal.. it's a bit farther from our house but as long as we can get our equipment. We drive to this new location where I pick up the truck... but then I am informed that the auto transporter isn't there so we would have to drive to another town to get it. At this point I'm frustrated, but still.. I need the equipment. So I drive the truck (with hardly any gas and a check engine light on) to *another* town to get the auto transporter. This is where I had enough and swore I'd never use uhaul again. I have never been SO disrespected in my life.. and for what? I'm a woman. That's why. The man that rented out the auto transporter to me was EXTREMELY rude and made sexist comments towards me, and refused to put it under my name, but insisted he put it under my husbands name who he's never met, because he felt I could be a “liability “ to those around me. Guess what. I drove that truck 5 hour away like the boss that I am. I am no feminist, I really am not. But how I was treated was unacceptable. I cried all the way home from picking it up. Never again will I be going with Uhaul. I have more self respect than that.

SHELBY H. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

No comments

SHERMAN C. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Make sure what you quote is what you pay upon arrival and departure.

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

Andre was professional, helpful, and a an exemplary example of perfect customer service. I rate him 5 stars and U-Haul is fortunate to have him running Kerr Lake U Haul!

Deborah F. 
Rating:
4.0

Customer did not leave a comment.

GERMONT H. 
Rating:
4.0

Excellent customer service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
4.0

Very clean place.

waylon M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Return the equipment promptly when finish

FRANK L. 
Rating:
3.0

rent it on Saturday and I brought it back on Sunday I haven't got my deposit yet it's no one been here since Saturday

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

LOIS B. 
Rating:
1.0

By returning the deposit back and not overcharging people

SHAQUANA J. 
Rating:
3.0

Well the truck was fine. The online pickup was horrible nothing worked the way it should for android or iPhone. Couldn't see order at all but when we had to call it in they could see it. Took us 90 mins to get straight almost lost a deal for picking up furniture we were suppose to be there when trying to pick up trk.even when we showed up 1 hr early. Just terrible experience. Wondered when when I wend down during office hrs earlier the man said its a process picking up the online after hrs. He wasn't kidden.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

You are not allowed to use the bathroom at this location. I was not allowed to refill a water bottle.

Kristie B. 
Rating:
5.0

Great company

ALVIN H. 
Rating:
1.0

YALL NEED TO FIX THE SELF CHECK IN! I MOST DEFINITELY DIDNT EVEN LEAVE THE CURY I STAYED IN AND YALL CHARGED MY CARD FOR 712 dollars which is about $330.00 y'all need to put my money back on my card.

Zaria R. 
Rating:
5.0

Customer did not leave a comment.

CLEO H. 
No reviews have been submitted for this location.

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