Customer Reviews for Kerr Lake Cars Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kerr Lake Cars Inc
Benjamin B. on
I chose this location because I wanted to deal with a person and not deal with the online pick up and drop off. There was someone to assist me With picking up the truck however when I tried to return it there was no one in the office during normal business hours. Me and Someone from uhaul corporate tried contacting the office with no luck. So I still had to check out with the mobile options versus dealing with a person.
Bruce H. on
When I get the truck the mileage was over what it say on the website I tried to put it in to correct it it would not let me so I contacted customer service she put it on my account then they charge me for all the it was over 168 miles I only drove 15 mile didn't even need to put in gas now I can't get in touch with the guy to correct there wrong so this is so unacceptable
Stacey T. on
Kerr Lake Cars extended our pickup time so we could get the rental so that was very appreciated. My concern was that the email said someone would call me the day before to go through pickup. They didn’t, so it was very frustrating to find out it was a different location than chosen and my order was cancelled because I was late getting to the new destination after all the confusion. The 800# customer service and Kerr Lake Cars fixed it very quickly after we called. The location on Rt15 in Clarksville was not helpful at all.
jessica K. on
Trailer had a non working tail light .. Tiers were rotted i couldnt use it for my entire use for loosing day light and not having working lights on trailer.
Charles C. on
Everything was good.
Harold H. on
The office was extremely slow. It appeared there kept being a problem with system. Either he didn't know the processing or just didnt value others time. I got their at 0930 didnt leave until almost noon. I asked for a pick up Truck but instead I was given a small Uhaul box truck. E everything worked out fine. I there should more help with assistance in the office. I waited for hours to be served. For the most part was a friendly atomsphere,.
Darlene H. on
eliminate the residue of cigarette smoke ,the employee was very nice and through when I pointed out some minor debris he was quick to resolve it
James H. on
The location was closed during normal business hours without any indication of reason. While I understand things happen a note on the door would have been much less worrisome. We rented a large truck and wanted to be sure it was checked in appropriately as per our contract. After an hour on the phone with UHaul we were able to locate a district supervisor who was initially condescending. Overall I would prefer to pick-up and drop off where normal business hours are maintained or notice given.
walter J. on
The Agent on Norlina Road in Henderson, NC. was superb. He took the necessary time and assisted me. Very professional and friendly. I would highly recommend this guy.
Royall H. on
We returned the units a couple hours late but got charged for a whole other day. So we won’t be using uhaul again. As a business we used your company allot. Your loss I guess.
Brian C. on
This experience was the absolute worst I have ever had with U-HAUL, I’m not sure I will ever rent another product from this company. I came to pick up the truck at the schedule time, the owner wasn’t there, spent a couple hours waiting for him to be tracked down. The owner shows up attempts to rent us a truck that doesn’t start, then tried to “fix†this truck, it won’t fix. Then rents us another truck which has not been cleaned by the previous renters and is full of roaches! He does not have the dolly we need but, we are still charged. He does however have bags of rain soaked molded moving blankets if you happen to need any of those. Wouldn’t recommend U-Haul to my worst enemy after this.
Erika B. on
The U-Haul was completely out of gas when I got it, thusly having to put gas in it whereas I was only using it for a hour and going 15miles from the location to move my bed out of my house. Other times when I’ve gotten a U-Haul it would have gas in it but it was a inconvenience to rent one, have to gas it up as well for a one hour usage.
James E. on
This was so quick, easy and smooth. Thanks, Andre, for the excellent service that we needed this morning. You made the job so manageable.
David C. on
Nothing, check out was easy and the gentleman was friendly and professional
Reginald W. on
Andre was great!
Corinne M. on
Location was fine. But did not appreciate having to drive 30 miles out of our way to drop off the truck when there was two drop off locations much closer. We had already driven a lot, moved our stuff, then had to drive in the wrong direction to return the truck.
Tamara M. on
As always, Andre was very helpful with making the decision to best help my needs.
Leo M. on
Nothing really wrong, just a small dingy building with unmotivated personnel.
Reginald W. on
Andre was GREAT!
CARL H. on
It was the best service. Keep up the good work
Laura S. on
Beer cans in office, office smelt, harressed because of late even called cops on me and threatened to press charges, would not recommend going here. Stay away. Bad customer service.
Anthony P. on
The U-Haul representatives that assisted me were professional, courteous and knowledgeable in helping me though the entire rental, trailer hookup, and the return process. Yes, I will return as a customer and recommend to family and friends. Thanks again!
Michele R. on
Excellent customer service at this location! The gentleman that assisted us was terrific. We were very pleased with everything as well as the cost. It was nice to work with someone that friendly and knowledgeable!
Curtissa P. on
Was over charged for gas when I return it with more that was in there when I picked it up.. the inside was dirty like they didn’t even bother to clean it.
Elizabeth W. on
Everything went like clockwork and service was excellent!
David A. on
First time rental, and it was a breeze. Personnel very congenial!!!
LAKINA B. on
Very professional!
Christopher C. on
I was very happy with the customer service and the truck I rented... Thanks for making my day a little easier
Peta L. on
A pleasant experience all around. Prompt courteous professional service.
RICHARD S. on
Wish your company had more discounts for TRIPLE A members and ex military.... .equipment excellent......maybe get some diesels for better mileage......
Darius C. on
nothing everything excellent...
Tamara M. on
Nothing that I can think of at the time. Mr. Roberts was & has been a great help to me, not only for my personal use but for the company that I work for as well. Thank you for having someone in office like Mr. Roberts. He always making renting from U-Haul EASY & PLEASURABLE!!!!!!!!
Thomas Y. on
The office opened 25 mins late. So there was a long line of people waiting to get their uhaul. The office definitely needed to be cleaned as the was a Natural Light can just sitting on the floor beside one of the chairs. Just seems like my time was not valued as I didn’t leave the office until nearly 12:00.
Larry C. on
Show them how to huck up there trailer lights cause most dont know they need a dfferent wire harnest peace
Martha B. on
Don't know. Everything was excellent. Vehicle clean and my questions answered. I would recommend this UHaul location to anyone. The owner is very accommodating. I'll return if I need to rent a UHaul again.
Vernon B. on
No problems! Friendly place and friendly person.
Gerry J. on
Explain that dollies have to be rented separately and don't come in just truck rental
Frank W. on
Nice and friendly folks. Very helpful.
DARRIS W. on
Great manager ....Mr Roberts.
Kathryn P. on
Truck was dirty. The facility was poorly maintained. We called that we were running half an hour late but when we arrived the size truck we requested was not available. We took a smaller truck.
Curtis H. on
EVERYTHING WAS GREAT
Brooke O. on
The truck made noises when driving that seemed concerning but i got it to where it needed to be. The 24/7 pick up was good to have as an option, but it was a nightmare to use. Had to call customer service 2x, both times were a 35min wait time. My phone didnt get good service since it was out in the country so my pick up was cancelled 1x. The pick up time was entered wrong, 30min early, so hence the cancellation, but i got there at the time I originally said. Sat in the parking lot for almost 2 hours dealing with customer service and the phone situation for all the steps to pick up. Then the extras i paid for werent available (appliance dolly and pads) so i had to send my roommate in the morning to go pick up a dolly. It was a mess. I have had good experiences before but this one was horrible.
Earnest D. on
Deliver to required location:)
James R. on
Nothing
Gregory B. on
Very friendly gentleman, a pleasure to deal with.
PHAULETTE W. on
No recommendations at this time.
Darius C. on
need more smile from Employee.