Customer Reviews for Kerr Lake Cars Inc
(U-Haul Neighborhood Dealer)

316 reviews

1924 Old Norlina Rd   Henderson, NC 27536

(252) 492-7117

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(252) 492-7117

1924 Old Norlina Rd
Henderson, NC 27536

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

NO air conditioning in van Temperature day of rental in 90's.

Connie V. 
Rating:
2.0

Ensure that equipment is inspected properly. AC did not work. Both rear tires had slow leaks due to nails. Turn signal not working on passenger side

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The big plus for this rental location is that it was open on Sunday when I had a need. The young man who assisted me was helpful and efficient. I have been renting from Uhaul for ov

Lindsay M. 
Rating:
5.0

In & out Convenience

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Andre is efficient, polite and we won't rent from anyone else

Karen S. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

quick and fast service

IDA T. 
Rating:
1.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

You're good. I'm capable.

DERYL W. 
Rating:
3.0

Guy was really nice on the phone and getting truck went smoothly...I was a little upset when I bought the truck back and asked if they would drop me off a mile and a half away and he just said no...I had to call a taxi..

Alicia S. 
Rating:
4.0

App did not work for check in. The gentleman in the office quickly got my payment information and gave keys. I was able to use link to verify miles, fuel level, and body condition.

Sherill F. 
Rating:
1.0

I called to change my reservation the day before pickup ti extend days and remove an additional dolly. The man said he did this. He did not. The truck was old. The a/c controls were stuck to high cool. Instead of $250 I ended up paying 398. Wasn't given a receipt and when asked told it was emailed - not.

Patricia N. 
Rating:
5.0

Excellent experience. In and out in 15 minutes.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Came to pick up at 3pm no one at site, site owner didn't show up until 3:20,

charles D. 
Rating:
4.0

Andre at this location is always helpful with our needs, which is usually on short notice.

Norman D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

KIM A. 
Rating:
3.0

Customer did not leave a comment.

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jeri D. 
Rating:
5.0

Customer did not leave a comment.

Alisa D. 
Rating:
2.0

OFFICE SMELL LIKE AN ASH TRAY TRUCK HAD SOME MINOR DAMAGE TO RIGHT FRONT THAT I WASN'T INFORMED ABOUT. NO WASHER WIPER FLUID. RIGHT REAR TIRE HAD ONLY 14 LBS OF PRESSURE WHICH WAS WARNING MESSAGE ALONG WITH OIL NEED TO BE CHANGED. TRUCK HAD ONLY 1/8 TANK OF GAS ON PICKUP. MAKES IT DIFFICULT TO RETURN WITH SAME LEVEL

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Ted J. 
Rating:
3.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Shakeyla H. 
Rating:
4.0

It would be nice if the windshield were cleaned at pickup.

Sonya B. 
Rating:
5.0

My favorite place to pickup equipment.

Joseph G. 
Rating:
5.0

The guy checking me in was awesome

Herbert L. 
Rating:
3.0

Customer did not leave a comment.

Talaya J. 
Rating:
5.0

great service

kim D. 
Rating:
5.0

It's good and great

randolph P. 
Rating:
1.0

I could honestly write an essay about my experience. I NEVER do this, I hate Karen's. But it all started when I get a call 5 minutes before my pickup time that the location we had chosen didn't have our equipment but another location did. Ok, no big deal.. it's a bit farther from our house but as long as we can get our equipment. We drive to this new location where I pick up the truck... but then I am informed that the auto transporter isn't there so we would have to drive to another town to get it. At this point I'm frustrated, but still.. I need the equipment. So I drive the truck (with hardly any gas and a check engine light on) to *another* town to get the auto transporter. This is where I had enough and swore I'd never use uhaul again. I have never been SO disrespected in my life.. and for what? I'm a woman. That's why. The man that rented out the auto transporter to me was EXTREMELY rude and made sexist comments towards me, and refused to put it under my name, but insisted he put it under my husbands name who he's never met, because he felt I could be a “liability “ to those around me. Guess what. I drove that truck 5 hour away like the boss that I am. I am no feminist, I really am not. But how I was treated was unacceptable. I cried all the way home from picking it up. Never again will I be going with Uhaul. I have more self respect than that.

SHELBY H. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

No comments

SHERMAN C. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Make sure what you quote is what you pay upon arrival and departure.

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

Andre was professional, helpful, and a an exemplary example of perfect customer service. I rate him 5 stars and U-Haul is fortunate to have him running Kerr Lake U Haul!

Deborah F. 
Rating:
4.0

Customer did not leave a comment.

GERMONT H. 
Rating:
4.0

Excellent customer service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
4.0

Very clean place.

waylon M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Return the equipment promptly when finish

FRANK L. 
Rating:
3.0

rent it on Saturday and I brought it back on Sunday I haven't got my deposit yet it's no one been here since Saturday

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

LOIS B. 
Rating:
1.0

By returning the deposit back and not overcharging people

SHAQUANA J. 
Rating:
3.0

Well the truck was fine. The online pickup was horrible nothing worked the way it should for android or iPhone. Couldn't see order at all but when we had to call it in they could see it. Took us 90 mins to get straight almost lost a deal for picking up furniture we were suppose to be there when trying to pick up trk.even when we showed up 1 hr early. Just terrible experience. Wondered when when I wend down during office hrs earlier the man said its a process picking up the online after hrs. He wasn't kidden.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

You are not allowed to use the bathroom at this location. I was not allowed to refill a water bottle.

Kristie B. 
Rating:
5.0

Great company

ALVIN H. 
Rating:
1.0

YALL NEED TO FIX THE SELF CHECK IN! I MOST DEFINITELY DIDNT EVEN LEAVE THE CURY I STAYED IN AND YALL CHARGED MY CARD FOR 712 dollars which is about $330.00 y'all need to put my money back on my card.

Zaria R. 
Rating:
5.0

Customer did not leave a comment.

CLEO H. 
Rating:
4.0

Man working was very nice & explained everything to me. Better ways to improve is to offer round trip.

KATIE A. 
Rating:
2.0

Please make sure that the Rental trucks are cleaned and wiped down to disinfect due to the COVID Virus and not give wipes to customer for them to do it. I was very disappointed because this has never happened to me before. I have used this company before and I have always had a positive experience but not this time.

EARLENE B. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
1.0

Truck smelled like weed and ass. The TPMS light was on, the gas light was on and the windshield wiper fluid warning was on. The dash looked like someone ejaculated on it. I'm still awaiting the results my HIV test.

RICHARD Q. 
Rating:
1.0

Customer did not leave a comment.

Luticha C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Keep doing what you are doing

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Washington C. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

This trailer needs a Jack. It's to heavy to be lifted to put on the ball by one person

JESSE C. 
Rating:
4.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Roscoe W. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
3.0

I was charged for gas and I put the gas back where it was. Still was charged 17 gal EZ

Monique C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I picked it up on 9-2 and returned it at about 330 on 9-4! However, I was still charged for 2 days!

James E. 
Rating:
3.0

Check gas and mileage on vehicles before the someone pick up equipment and make sure it is clean

Gay G. 
Rating:
5.0

Customer did not leave a comment.

Earlene B. 
Rating:
2.0

The business owner was very friendly but the business establishment itself left a lot to be desired. The overall appearance was not welcoming at all. Since I had to wait over an hour before anyone showed up, I was very uncomfortable in my surroundings.

lisa J. 
Rating:
2.0

Have the vehicle ready to pick up at the reserved time or at least advise the customer of a dealy

lisa J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
1.0

I will NEVER RENT FROM THIS MAN AGAIN HE IS NEVER THERE HARDLY AND HE IS MONEY HUNGRY I WILL NOT RECOMMEND NOBODY SERVICES THERE

Professor C. 
Rating:
5.0

Great service center

Earnest D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

We were told that it was $79 for the first day, 100 miles were free and after 100 miles we would have to pay .39 cent a mile. $20 for each additional day. And $10.00 per day on insurance. We were told it would be $140.00 in total. Instead we ended up having to pay $290 in total. The u hual was terribly filthy, we had to clean it inside and out before using it and it had a terrible smell of cigarettes and marijuana. The gentleman was very rude.

Keonte W. 
Rating:
3.0

Customer did not leave a comment.

Aimee A. 
Rating:
5.0

The gentleman that helped me was so nice and tried to make this process as easy as possible. This guy is an excellent representative for your company. Thanks, will send everyone I know that needs a rental to him.

Diana H. 
Rating:
2.0

Customer did not leave a comment.

Milton H. 
Rating:
3.0

There was trash from the previous customer in the console. In light of the current pandemic, please add the precaution of wiping the interior down between rentals.

Roylena H. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Friendly and helpful staff, truck ran and drove great....

Reba O. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
3.0

Great treatment by the people thanks for ur help will use again

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Becky M. 
No reviews have been submitted for this location.

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