Customer Reviews for Kerr Lake Cars Inc
(U-Haul Neighborhood Dealer)

267 reviews

1924 Old Norlina Rd   Henderson, NC 27536

(252) 492-7117

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(252) 492-7117

1924 Old Norlina Rd
Henderson, NC 27536

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
4.0

Very clean place.

waylon M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Return the equipment promptly when finish

FRANK L. 
Rating:
3.0

rent it on Saturday and I brought it back on Sunday I haven't got my deposit yet it's no one been here since Saturday

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

LOIS B. 
Rating:
1.0

By returning the deposit back and not overcharging people

SHAQUANA J. 
Rating:
3.0

Well the truck was fine. The online pickup was horrible nothing worked the way it should for android or iPhone. Couldn't see order at all but when we had to call it in they could see it. Took us 90 mins to get straight almost lost a deal for picking up furniture we were suppose to be there when trying to pick up trk.even when we showed up 1 hr early. Just terrible experience. Wondered when when I wend down during office hrs earlier the man said its a process picking up the online after hrs. He wasn't kidden.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

You are not allowed to use the bathroom at this location. I was not allowed to refill a water bottle.

Kristie B. 
Rating:
5.0

Great company

ALVIN H. 
Rating:
1.0

YALL NEED TO FIX THE SELF CHECK IN! I MOST DEFINITELY DIDNT EVEN LEAVE THE CURY I STAYED IN AND YALL CHARGED MY CARD FOR 712 dollars which is about $330.00 y'all need to put my money back on my card.

Zaria R. 
Rating:
5.0

Customer did not leave a comment.

CLEO H. 
Rating:
4.0

Man working was very nice & explained everything to me. Better ways to improve is to offer round trip.

KATIE A. 
Rating:
2.0

Please make sure that the Rental trucks are cleaned and wiped down to disinfect due to the COVID Virus and not give wipes to customer for them to do it. I was very disappointed because this has never happened to me before. I have used this company before and I have always had a positive experience but not this time.

EARLENE B. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
1.0

Truck smelled like weed and ass. The TPMS light was on, the gas light was on and the windshield wiper fluid warning was on. The dash looked like someone ejaculated on it. I'm still awaiting the results my HIV test.

RICHARD Q. 
Rating:
1.0

Customer did not leave a comment.

Luticha C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Keep doing what you are doing

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Washington C. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

This trailer needs a Jack. It's to heavy to be lifted to put on the ball by one person

JESSE C. 
Rating:
4.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Roscoe W. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
3.0

I was charged for gas and I put the gas back where it was. Still was charged 17 gal EZ

Monique C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I picked it up on 9-2 and returned it at about 330 on 9-4! However, I was still charged for 2 days!

James E. 
Rating:
3.0

Check gas and mileage on vehicles before the someone pick up equipment and make sure it is clean

Gay G. 
Rating:
5.0

Customer did not leave a comment.

Earlene B. 
Rating:
2.0

The business owner was very friendly but the business establishment itself left a lot to be desired. The overall appearance was not welcoming at all. Since I had to wait over an hour before anyone showed up, I was very uncomfortable in my surroundings.

lisa J. 
Rating:
2.0

Have the vehicle ready to pick up at the reserved time or at least advise the customer of a dealy

lisa J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
1.0

I will NEVER RENT FROM THIS MAN AGAIN HE IS NEVER THERE HARDLY AND HE IS MONEY HUNGRY I WILL NOT RECOMMEND NOBODY SERVICES THERE

Professor C. 
Rating:
5.0

Great service center

Earnest D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

We were told that it was $79 for the first day, 100 miles were free and after 100 miles we would have to pay .39 cent a mile. $20 for each additional day. And $10.00 per day on insurance. We were told it would be $140.00 in total. Instead we ended up having to pay $290 in total. The u hual was terribly filthy, we had to clean it inside and out before using it and it had a terrible smell of cigarettes and marijuana. The gentleman was very rude.

Keonte W. 
Rating:
3.0

Customer did not leave a comment.

Aimee A. 
Rating:
5.0

The gentleman that helped me was so nice and tried to make this process as easy as possible. This guy is an excellent representative for your company. Thanks, will send everyone I know that needs a rental to him.

Diana H. 
Rating:
2.0

Customer did not leave a comment.

Milton H. 
Rating:
3.0

There was trash from the previous customer in the console. In light of the current pandemic, please add the precaution of wiping the interior down between rentals.

Roylena H. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Friendly and helpful staff, truck ran and drove great....

Reba O. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
3.0

Great treatment by the people thanks for ur help will use again

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

Customer did not leave a comment.

HAYWOOD M. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Ottis P. 
Rating:
5.0

The gentleman was very courteous.

LORINZA G. 
Rating:
3.0

Helpful and nice employee. The trailer was dirty on the inside.

Carol T. 
Rating:
5.0

Thanks

Franz L. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
3.0

Customer did not leave a comment.

Giles R. 
Rating:
5.0

You're good. Keep doing what you're doing. I'll be back.

DERYL V. 
Rating:
1.0

The customer service person was absolutely not what myself nor the other female customer there at the same time expected. The facility was closed at the expected time of pick up we both had scheduled. only to be surprised by him emerging from a rental truck where he had been sleeping. Both myself family and the other customers had knocked on the doors. I myself had called the facility and left a MESSAGE regarding my reservations time. I called my original choice as well as was son hold with customer service when this customer service guy emerged with his lunch in hand...ONLY TO OPEN THE DOORS AND PROCEED TO TURN ON HIS RUKU FLAT SCREEN... AND BEGIN LOOKING FOR HIS LAP TOP... AFTER SIME TIME he went back to the truck where he had been sleeping found it checked me out and I left.. this simple 40 minute delay cost me HELP LOADINGS AND ADDITIONAL COSTS IN MANPOWER TO MOVE MY ITEMS TO FAYETTEVILLE NC......... I WAS NOT EXPECTING THIS.. AND HAVE HAD ONLY ONE OTHER BAD EXPERIENCE WITH UHAL RENTAL IN MY 40 PLUS YEARS OF USING YOUR COMPANY... TO MOVE FROM CITY TO CITY STATE TO STATE... IT WAS VERY UNPROFESSIONAL to say the least... DO NOT EVER CHOOSE THIS LOCATION FOR ANYTHING BUT RETURNING AFTER HOURS WHERE YOU DO NOT HAVE TO MAKE CONTACT.

Jacqueline P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
1.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Andre is a pleasure to do business with

Reginald W. 
Rating:
4.0

Customer did not leave a comment.

Earlene B. 
Rating:
5.0

Nothing

Darius C. 
Rating:
5.0

Customer did not leave a comment.

susan J. 
Rating:
5.0

All was great ..good service..friendly environment..

Cecelia F. 
Rating:
5.0

There's a couple uhaul places around me but without a hesitation I'm going to Kerr lake uhaul he treats people right and with respect and he in my book a hell of a great guy and a great personality damn good guy

Nathan B. 
Rating:
5.0

The worker there is great a good guy easy to talk to one hell of a good guy

Nathan B. 
Rating:
2.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Thanks

Eric S. 
Rating:
4.0

Customer did not leave a comment.

NATHAN B. 
Rating:
1.0

Not fool no one

Peggy J. 
Rating:
5.0

Everything went very smoothly and the gentleman was nice .

Leon S. 
Rating:
5.0

Customer did not leave a comment.

Reginald W. 
Rating:
2.0

Was not at all friendly nor informative I had to ask for help to hook up

Mike V. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

Owner was read mileage and given gas amount. Reserved for 40 miles used 35 but got charged for 71 miles. Now owner does not have a real phone number to call. This listed number goes to voice mail but the owner has not setup a voice mail box. So this owner is shady and will be hearing from me directly when I have to drive to his shop.

MARCUS G. 
Rating:
4.0

The vehicle was damaged and duck tape was utilized in an attempt to repair the damage. As soon as I was on the highway the damaged area was flapping about 3 feet off the side of the vehicle. Had I not immediately noticed the issue it could have struck a vehicle in the next lane. The damage needs to be repaired before the vehicle is rented again.

Clyde B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

Alfonza T. 
Rating:
5.0

Place was closed but everything was good and convenient.

Tyerione N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
1.0

I chose this location because I wanted to deal with a person and not deal with the online pick up and drop off. There was someone to assist me With picking up the truck however when I tried to return it there was no one in the office during normal business hours. Me and Someone from uhaul corporate tried contacting the office with no luck. So I still had to check out with the mobile options versus dealing with a person.

Benjamin B. 
Rating:
1.0

When I get the truck the mileage was over what it say on the website I tried to put it in to correct it it would not let me so I contacted customer service she put it on my account then they charge me for all the it was over 168 miles I only drove 15 mile didn't even need to put in gas now I can't get in touch with the guy to correct there wrong so this is so unacceptable

Bruce H. 
Rating:
5.0

Kerr Lake Cars extended our pickup time so we could get the rental so that was very appreciated. My concern was that the email said someone would call me the day before to go through pickup. They didn't, so it was very frustrating to find out it was a different location than chosen and my order was cancelled because I was late getting to the new destination after all the confusion. The 800# customer service and Kerr Lake Cars fixed it very quickly after we called. The location on Rt15 in Clarksville was not helpful at all.

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

julius F. 
Rating:
1.0

Trailer had a non working tail light .. Tiers were rotted i couldnt use it for my entire use for loosing day light and not having working lights on trailer.

jessica K. 
Rating:
5.0

Customer did not leave a comment.

Nikisha S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Everything was good.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Salisha C. 
Rating:
2.0

The office was extremely slow. It appeared there kept being a problem with system. Either he didn't know the processing or just didnt value others time. I got their at 0930 didnt leave until almost noon. I asked for a pick up Truck but instead I was given a small Uhaul box truck. E everything worked out fine. I there should more help with assistance in the office. I waited for hours to be served. For the most part was a friendly atomsphere,.

Harold H. 
Rating:
3.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
No reviews have been submitted for this location.

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