Customer Reviews for Kidnetix

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kidnetix

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Ryan R.
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Improve authorization process in advance to not delay time of rental, took me almost 35 minutes to receive the key and my phone almost died.

remme L.
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Customer did not leave a comment.

Ajay K.
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I am sad I am writing this. No COVID 19 policies were clearly followed. The truck was not cleaned front or back and smelt bad in the cargo area. Moreover, billing is not done correctly. I requested for a dolly and was not provided one. I specifically asked to review the billing with the comments and 24 hours later still done wrong. Other than that, Took forever me to pickup the truck on phone, both android and apple app sucks, can do simple stuff. I appreciate the lady who called me back from the place because I forgot my jacket in the truck and was able to get it back within an hour. Definitely not using service again when there are other options available. Don't complicate life for no reason.

emilio D.
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I came to pick up the cargo van that I rented but the U-Haul rep at the location had no idea of the rental. Even after showing the confirmation number, he had no clue on what to do. Then the person on the phone who helped me get the van gave me the instructions on how to return. I followed all the instructions but the following morning I received an email that the van is still not returned.

Ankita G.
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It was my first experience using a Uhaul. And I must share it was not great. The advisor did not explain anything about the truck, at the pick up location, I was left to figure everything out myself. To top it all!!!! I have been charged ten times over!!!! How careless can an employee be!! There was an additional zero at the end of the captured odometer reading on the invoice , suggesting I used the truck to cover 130 miles!!!! Instead of 13 miles!!! I called the helpline number, the executive was completely unapologetic and had a drone like attitude. Nobody has contacted me since yesterday and my credit card has been fraudulently overcharged. I will need this to be looked into ASAP.

Aman H.
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Customer did not leave a comment.

Mrugesh P.
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Customer did not leave a comment.

Sandra C.
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when I arrived at the location, there was absolutely no identifier letting me know that I was at a U-haul location. It was a kids camp with young teenagers running the place. There was NOT one adult over the age of 18 at this location to assist. The camp leaders had no idea what to do. They knew nothing about my rental. They tried to call a manager and she was very little help. I would strongly recommend that you do NOT use this location. Drive a little further and use a more reputable location that operates as a real U-Haul business. I will NEVER use this location again or recommend it. After waiting over an hour to get my vehicle, giving my driver license etc and answering all the questions they asked, I just took the keys and took the van and left. Shortly after I received a call from someone threatening that I had stolen the vehicle. I told them no such thing happened and that the teenage girls didn't know how to print off the paperwork. So nothing was signed, but they had all my information. NEVER AGAIN!!! I don't understand how U-Haul will allow their brand to be compromised with such incompetence at such a poorly run operation.

ismael W.
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The staff at the place was completely clueless in how to carry out the rental. Had to wait for an hour for them to figure out what to do.

Justin C.
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The employees don't know what they're doing, they were charging people by mile instead of by kilometer

shahzad M.
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The staff at counter was busy with other parties and not ready to help it out as this was my 1st time request he said u need to upload your pictures and license and that time links took so much time to upload this was not advised earlier when I received a call for confirmation and on the return i asked the staff do i need to fill the gas he said yes mo issue will take care but later once I receive price they charges me lot this is not fair

Robin H.
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The U HAUL Representative must be FULLY FULLY trained and informed as to what is involved in making a 24/7 Share reservation for a customer. I arrived to picked up my truck and to follow the steps on my Mobile phone which I did, but did not allow me to, since the location opens at a later time. I called the 1 800 U HAUL number and they were very helpful and stated that the employee did not correctly follow the process " 24/7 Share Reservation" I waited for the location to open and they were still not there. Thanks to an employee from an adjacent who helped me and finally after a 2 hour delay I finally got my truck.

Lisa C.
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Customer did not leave a comment.

MAYBEL B.
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I was told that I have a refund that they will get back to me and I haven't heard from them.

Shequeena B.
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Hi, I reserved the truck for 10, I had a little trouble finding the place. When I finally found the place my rental was appreantly cancelled and reserved for someone else. After this I probably won't be renting from U-Haul.

Balwijnder S.
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The truck was really dirty and the way the paper work and instructions were given was very unprofessional.

robert I.
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it took an hour to get the vehicle while our prearranged moving crew waited for us to return - the place was closed when we arrived at 08:57 for a 09:00 reservation - after a few trips around the complex to find someone and phone calls to Uhaul that were unsuccessful the employee finally arrived - then it took several system entries and phone calls to her employer during which I had to provide my driver licence and credit card info 3 or 4 times to eventually get a print out and when we returned with the vehicle approx 13:00 hours it took about another 30 minutes with several entry attempts and employee calling her employer for assistance before I left in frustration regardless of an incomplete transaction in the system and without a printout - now I'm wondering if the credit card transaction will be accurate or will I be overcharged because of all the entries - but it was best that I left before I blew my top with a nice young lady who was overwhelmed with a system that didn't work and an employer who could have possibly came in and remedied the situation!

Itesha G.
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Open on time! I arrived at 9 as per my contract and no one was there until 9:30. Very disappointing!

saifullah A.
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Everything was great !! More truck options would be great.

steven G.
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Reserved equipment parking spaces

No reviews have been submitted for this location.

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