Customer Reviews for Kishki Halal Supermarket
(U-Haul Neighborhood Dealer)

112 reviews

468 Albert St   Waterloo, ON N2L3V4

(226) 812-0112

Office Hours

  • Mon-Sun: 9 am–9 pm

Services at this Location:

Contact Us

(226) 812-0112

468 Albert St
Waterloo, ON N2L3V4

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This is my 2nd time i rent a van from Albert street Waterloo very poor assistance u need to wait 30-40 minutes from ur reserved time. Because the man he checked ur reservation and allowing u to take the key is not there in person. in this Case the cashier need to call or text him then u have to wait till he is answering, then when he answer she need to send a pic of my driver license by WhatsApp which is illegal.

Tadese A 
Rating:
1.0

The person is not supporting and has used harsh language with me No sense of talking to customers

Surjeet S 
Rating:
5.0

Everything OK

MOHAMMAD G 
Rating:
1.0

This was an absolute nightmare to pick up. The store didn’t open until 9 am and I reserved my pick up for 8am. I uploaded everything in the app and was instructed to obtain the key from the lockbox, which wasn’t there. Then I had to wait until the store opened to obtain a key and then they proceeded to tell me that I wasn’t in the system and they had no reservation for me. When I finally got through to an agent, she told me that I had been given the wrong information and that there was a lock on the back of the truck that I needed a combination for. What a colossal waste of my time! I waited an hour and a half to get the truck and it set us back quite a bit. I was refuned $50, but I don’t think that was even good enough. I will NEVER rent from U-Haul again!!

Tanya S 
Rating:
2.0

Rushed through check- in process, while agent used a small phone & didn't answer questions re billing correctly. Given wrong info, & turns out reservation was moved( by Bookings) ,got over billed from prior contract and I had to fight for my refund on 2 levels. Don't sign anything, until you see what is on their phone.

Susan T 
Rating:
2.0

Customer did not leave a comment.

Jiatong R 
Rating:
3.0

I would have reservations picking up here, there is no dedicated U-Haul person/counter. Drop off was easy after I found someone to talk to but she was not familiar with U-Haul drop-off and had to make a phone call to find out.

Radu S 
Rating:
2.0

This location should not be renting Uhauls, the poor woman cashier gets stuck with administrative duties while rude customers yell at her to hurry up with the U-Haul paper while they wait to pay for their groceries…

Sean K 
Rating:
4.0

Customer did not leave a comment.

Yash M 
Rating:
2.0

Customer did not leave a comment.

Sandeep S 
Rating:
3.0

Not the locations fault, but I wish equipment requested would be there if requesting in advance.

Mathuiri S 
Rating:
3.0

I had booked a 20foot truck but only received a 15 foot truck so i had to make to trips which was ridiculous.

Justin S 
Rating:
2.0

There was no shovel or brush to clean the snow and it was snowing heavily. No instructions were given where I’ll get the keys from. They said it’s self serve but there was no lock box for key on the truck. Then they said to collect from the store

Sambhav D 
Rating:
5.0

Good Service and manager.

TOTARAM M 
Rating:
5.0

Customer did not leave a comment.

Guangyu S 
Rating:
1.0

They didn’t even provide proper customer service. Also they ask me for my driving and click picture on there private phone it’s should not be like that. They were very very unprofessional.

Harsh R 
Rating:
2.0

There was an unexplained rental charge for 40 dollars .At least an explanation for why it was charged would be helpful.

William H 
Rating:
3.0

Came after hours and the owner came back to get the keys. There is no outdoor dropbox

Luke H 
Rating:
2.0

Improve your app. It doesn't work

Icaro R 
Rating:
5.0

Customer did not leave a comment.

Abobakr a 
Rating:
2.0

They changed my pickup location on the morning of and when I got there she took a long to figure things out and somehow changed my reservation so the drop off was now in Michigan instead of Windsor which made things very difficult when dropping off in Windsor

Leonard J 
Rating:
4.0

Customer did not leave a comment.

Gerry F 
Rating:
3.0

Customer did not leave a comment.

Joshua S 
Rating:
2.0

The service rep was overwhelmed with serving other customers. And she was trying to complete the transaction using her personal phone and using her personal phone to take pictures of my driver's license. Not professional at all.

Gbenga A 
Rating:
3.0

Wasn’t open until 9am, uhaul allowed reservation to be for pick up 8:30am. Had to walk through process with them to get it all confirmed and set up. Was later called as steps were missed. They did their best and we’re very kind. And it’s not their fault uhaul allowed the booKing for 8:30am.. then changed pick up location evening before and didn’t note time change.. none of which was apologies or discount given.

Jessica D 
Rating:
1.0

Customer did not leave a comment.

Mohammad N 
Rating:
2.0

it took at least 45 min to verify the truck, I had to put my info onto the clerks cell phone, no one there was knowledgeable. They called someone on the phone. This is an issue

Patricia P 
Rating:
5.0

Customer did not leave a comment.

Caroline E 
Rating:
1.0

The pickup place wasnt professional and they had no clue about this reservation and related process. I was made to made to wait for 30 mins, after which someone helped thro the process over a phone call!

Yokesh S 
Rating:
1.0

the location is the absolute worst, the lady who was attending us had no clue and wasted an hour befoe giving the keys. also, she reported wrong start and end time for the service and I had to go and request for the refund. Please improve this location, she couldn't even operate her phone.

Robinson M 
Rating:
1.0

Our reservation was set for 11am and when we arrived the clerk was shocked to find out we had a reservation booked for that time. She then proceeded to try to input my information (which I already did when I ordered it online) on her cellphone and could not complete the transaction. She called the person who deals with this stuff at that location all while ringing up her customers and making me stand around wasting my time. I was not a priority and it showed. It took 2 hours in total with MULTIPLE calls to uhaul main line who then transferred us to someone else who then was not helpful at all.. told me to sign up for an account, I don’t need an account, I need the KEYS TO THE DAMN TRUCK THAT I ORDERED. Meanwhile the clerk took multiple photos of my drivers license with no success of allowing me to take the keys. We then called the man who the clerk was speaking to and no only was he RUDE, SARCASTIC and DISRESPECTFUL …. He could not complete the job either. Are you kidding me? I didn’t partner with uhaul, you did so do your damn job. Once we got connected to a gentleman at head office, he finally convinced the clerk to hand over the keys. He also mentioned that this location in particular gets constant complaints. UHAUL PLEASE PARTNER WITH PEOPLE WHO KNOW WHAT THEY ARE DOING OTHERWISE YOUR NAME WILL HAVE A BAD RAP. Please consider pulling that partnership from that location. Moving is stressful and when there are only so many hours in a day, spending TWO HOURS during that day is NOT ACCEPTABLE!!!!!

Stephany M 
Rating:
5.0

Great service

Maqbool S 
Rating:
4.0

The location is great. The trucks are bad

shahab s 
Rating:
1.0

Picking up took me half hour just because the person in charge was on holiday. Also, they charged me 15+ for coverage. They said it's mandatory for vans while in the uhaul website it is optional.

Rezgar A 
Rating:
4.0

Customer did not leave a comment.

Daniel D 
Rating:
4.0

Customer did not leave a comment.

Xinda L 
Rating:
2.0

We did not get the Furniture Dolly we booked, which took us more time than estimated to shift the stuff. Also, the U-haul was really dirty as shown and uploaded in the "Verification of equipment" link. Overall, it was not a good experience as it has been before.

Azeem S 
Rating:
5.0

Customer did not leave a comment.

SUMIT D 
Rating:
1.0

I arrived to pick up my truck and they told me flat out that the truck was not available. 2 trucks were sitting there but they insisted. I spent almost 2 hours on my cell phone trying to reach someone with sense before the store employee finally came out asking if I wanted to rent the truck I was parked beside. This was a truly shitty experience.

STEVEN L 
Rating:
2.0

The location is not operating 24/7, we reached the place at 8.45pm (that is the time we got to book our van) and the supermarket closes at 9pm and had to talk to the supermarket's cashier in order to get the keys. We called customer service, they said 80 mins waiting time. Luckily we got to talk to a 'real person' at the supermarket only because we reached just in time and she sorted everything out. My feedback is that give the U-Haul rentals to a 24/7 operating organization like Farah's Food Mart or some place.

Gautam K 
Rating:
1.0

Could not locate key Service was very unorganized Will not be using it again

Alexander J 
Rating:
1.0

We did nit rent anything this was incorrectly charged to my corporate account. I need a refund right away

Yousuf Z 
Rating:
3.0

When I returned my rental to to this location, there was only a drop off box but no uhaul storefront. I went into the supermarket and a young girl met me and asked what I wanted. I told her about the rental return and she said just give me the key and I will take care of the paper work later. She did not give me any proper paper work nor did she inspect the rental at all. I found the experience unprofessional as it was managed by a young girl who looked like a teenager. She fraudulently reported the wrong return time and she added another charge that I was already billed when I picked up the rental. I found the whole experience suspect and would not recommend anyone to return the rental to this location.

KONG C 
Rating:
1.0

On time pick up (was 40 minutes late), not overcharging for days I didn’t have the vehicle, not charging for gas when I filled it up past the amount, clean vehicle, had change engine fuel light on the whole time

Emily S 
Rating:
3.0

More bigger signs to drop off keys it was hidden near the door entrance. Also dedicated parking spots for uhaul customers and van drop offs Thanks

Syed H 
Rating:
1.0

Customer did not leave a comment.

Robert O 
Rating:
1.0

The mobile rental was not a good experience. The store owners were of little help…just told me to phone uhAul. It took 30 minutes to talk to someone and 20 minutes to figure my issue out so that are up 50 Minton my rental time just to get the keys from the drop box. Returning it was a disaster as well, because my phone died just as I was trying to return it

ANDREW H 
Rating:
1.0

Terrible service, took me an hour to get the rental even though it was sitting in the parking lot. Had to go to uhaul customer service to have them dispatch me to be able to get the vehicle. This company makes uhaul look like a joke. Uhaul should consider dropping them as a facility

shana g 
Rating:
5.0

Knowledgeable stuff! I like it the 24/7 service! Highly recommended!

SAUDAHMED M 
Rating:
1.0

This location is a grocery store run by teenagers who were not wearing masks or social distancing. The place had a strong chlorine smell which gave me a headache. The entire process was done on the girl's iPhone which because of covid I did not feel comfortable to hold her phone but she made me fill out stuff on her phone. the worst experience and I won't be renting a Uhaul in the future

BHAVNA B 
Rating:
1.0

They did not have our vehicle ready when we went to pick it up for contactless pick-up. We were on the phone for 40 mins with customer service until they figured it out. This was after our first call to UHaul customer service and they hung up on us. Also, the odometer was 20km over than what was recorded. I noted that this was wrong before driving through the website, but we were still charged the extra 20km that we did not drive. I will probably not be using uHaul again.

Charity N 
Rating:
1.0

Very poor customer service, we had to pick up the vehicle at 12pm and we had to wait 40 mins for someone to come and give us the keys of the van. The van was dirty. At the time of the drop off we were not told us what to do and the app was not working. The customer reprs were not pick up the phone and after waiting 30 mins they hang up. The next time I received 2 invoices with a wrong date and times. Very poor service

Elena M 
Rating:
1.0

I was charged for a bunch of overages and insurance, which I did not approve. The millage was charged as if I drove 180 miles, even though I only drove it in kilometers, so I was also over charged for that. The van was messy when I got it. It was clear no one had even done a sweep between customers. Overall, I was very dissatisfied with the overall process. The only good thing I can say, is that the person inside the store was polite, but that is it.

Clarissa R 
Rating:
3.0

The one way drop off location was changed by the pick up from London, Ontario to PA, USA. It caused a huge drop off confusion.

JENNIFEREMILY W 
Rating:
4.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

Customer did not leave a comment.

XUAN T 
Rating:
3.0

The online checkin process was definitely not expressed and caused us a huge inconvenience. What we thought would be a quick pickup ended up being almost 30 mins. Once checked in on the app it told me I had to wait until 1PM to pick up the truck (which was scheduled for 9). So I had to go into the store (which I had not wanted to do because of COVID) and sister around while the cashier set me up for the truck. it was very inconvenient. I was not impressed. Would have been quicker for me to just Go in the store rather than waste my time on the express checkin. Even if I had to go in to the get the keys... the person inside STILL had to spend the time setting me up.

Christianna A 
Rating:
5.0

easier check-in for a new customer. but overall, it was really straight forward, especially that it was my first experience with Uhaul.

Nima A 
Rating:
5.0

U-haul should send info night before pickup not day off picking up truck and let renters know that they really should have a smart phone and if no smart phone, send text with info needed to streamline check in process , the young lady at this location did it on her store phone , thanks.

TIMOTHYB H 
Rating:
5.0

Customer did not leave a comment.

Ishant K 
Rating:
1.0

the person don't know anything and not informative. misleading customers. I was informed that i can drop equipment to any Brampton location and will get email with all the details but did not get any information. at Brampton location no one supports. Customer care took half an hour to connect and not get support. at last moment got informed that booked vehicle is not available. Got 137km allowed and at last got charged for extra km. worst experience ever.

RAVI G 
Rating:
4.0

This location is a grocery store. It is not well set up for truck rental. The staff was great about handling Uhaul screw-ups. I made my reservation a week in advance by phone having failed to get set up online. Your online system is hard to work with - some obvious options are not available. One day before pick-up the schedule was changed arbitrarily. I phone to confirmed the change. When I arrived, the van I rented was not available. I was offered a larger truck that cost more rent - higher gas and mileage charge. Your systems do not work. There was no credit for the extra gas I put in the truck (5/8 instead of 1/4 full. I do not fault the location. U-hauls over-promise and under-delivery is the problem. I recommend that people avoid using U-haul - the company is soulless.

WILLIAMD R 
Rating:
5.0

Nice service

Navi B 
Rating:
2.0

Poor knowledge

hitendra m 
Rating:
5.0

Great Location! Great People! No Doubt!

Jaspal S 
Rating:
5.0

Excellent Excellent Excellent

Ayush G 
Rating:
5.0

Excellent! My favourite location! Thanks Saud and team!

Preetinder B 
Rating:
1.0

I opted out of the SafeMove add on, but U-Haul has billed me for it anyway. I want this charge removed. The folks at the pick up place were unable to help me return the truck when I returned. I was told I had to do everything online; that they simply could not help me take back the truck. I returned the truck during business hours when representatives were available. Not everyone has a big data plan on their phone, eh? I don't want to pay extra for the data to return the truck when someone is right there at the store! Then I get the bill saying what the charges are, and it includes the extra 15$ charge for coverage. I opted out of this! Why am I being billed this? Where does it say in any confirmation that I agreed to this? I can't talk to the people at the store; these people couldn't even take the keys back from me.

Alexander B 
Rating:
3.0

Customer did not leave a comment.

Kim W 
Rating:
1.0

Main pickup was at Jamcan in Listowel. Employee was late to open the store. She discovered that the van assigned to me did not have keys. She chastised me for booking online because it made her life harder. I insisted she find me a van. She sent me 51km away (but got $50 off). The van I got was filthy. The drop off location cler commented on it and I told him that I had registered it as dirty. As well, it was not filled. I have 3/8 of a tank of gas owed to me by UHaul because I over filled it on return.

DARYLLT F 
Rating:
3.0

My mileage is wrong and I have been overcharged, I have pictures of it. And also I am charged for something which I did not ask for the extra insurance or coverage. Can any one contact me in achuthanmp@gmail.com I have already sent an e-mail to you guys with pictures and bill.

ACHUTHAN M 
Rating:
5.0

Great place

Ishant K 
Rating:
5.0

This location provided me a lot of support and guidance! Highly recommended! Thanks alot Saud and team for the great service!

PREETINDER B 
Rating:
5.0

Highly recommended!

ISHANT K 
Rating:
5.0

All good! Thanks Kishki Halal Supermarket

PREETINDER B 
Rating:
5.0

Extremely nice ppl! Thanks for help

Akram s 
Rating:
3.0

We found the drop off process was very frustrating and confusing after a long day of moving. The personnel were friendly but not able to help much due to language barriers.

Stephen J 
Rating:
5.0

Thank you Saud

Ishant K 
Rating:
5.0

Great experience

HAMOOD B 
Rating:
5.0

This is my second time with this location! No doubt no complaints! Team always there for support! Highly appreciated and highly recommended! Thanks

Ishant K 
Rating:
3.0

I try to use the mobile app was not clear and the attended didnt help when i had hard time to pick up and got the wrong truck size

suleiman s 
Rating:
5.0

Great customer service!

Aakash D 
Rating:
5.0

People there very helpful, they assist to chose the right truck and equipments! They are welcome and kind! Thanks for help!

Hamood B 
Rating:
1.0

I told them the battery died and the vehicle had problems and they didn’t even inspect it before letting the next customers use it

Crystal D 
Rating:
5.0

Excellent customer service. 5 stars for sure.

Alexander P 
Rating:
3.0

Truck roll-up door was jammed - roadside assistance service came about an hour later after our call to fix the issue. According to the technician, the rollers needed to be replaced. I do not know if that issue was related to a maintenance issue with that specific UHaul location. It would have been nice if some basic truck verification would have been done - such as at least trying to open the roll-up back door - to catch on an earlier defective equipment. That being said - when we picked up the truck, we did not try the door either.

Johnny S 
Rating:
5.0

Highly appreciated the service I have got! The stuff were very helpful and supportive to have the right truck for ur needs! Many thanks Saud!

Jaspal S 
Rating:
5.0

great service and very helpful front disk! highly recommend it! many thanks

Hamood B 
Rating:
5.0

Customer Service amazing! Thanks for help

HAMOOD B 
Rating:
5.0

Customer did not leave a comment.

ABDIKADIR A 
Rating:
5.0

Supportive team!

Hamood B 
Rating:
5.0

Excellent

LOTFI S 
Rating:
2.0

The online ordering is not in the least bit user friendly

Leslie V 
Rating:
1.0

Customer did not leave a comment.

Sara C 
Rating:
5.0

Customer did not leave a comment.

Gilles R 
Rating:
4.0

Customer did not leave a comment.

Rajiv K 
Rating:
5.0

Customer did not leave a comment.

Abdulazeez J 
Rating:
3.0

Customer did not leave a comment.

Alexa V 
Rating:
5.0

Customer did not leave a comment.

Yuyang L 
Rating:
5.0

Customer did not leave a comment.

Allen J 
No reviews have been submitted for this location.

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