Customer did not leave a comment.Russell and Ashley W. | Overall Experience
Customer Reviews for Lake Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Denise B.
Google Maps has the wrong address for this location - wasted 20 minutes and mileage to back to the other side of town.Leslie E.
I used the online check in process. We waited for over an hour while the system was down. The chat option was useless. The customer service number was a twenty minute wait and when we finally spoke to a service representative they were useless. Luckily, we contacted our location manager and she immediately took care of us. Check in was easy.DAN G.
Dropoff after hours was easy and convenientKati F.
The address you have is wrong and took us out in the country the wrong direction on to a level b road. We were lucky the owner answered her phone to give us directions.Jeff A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Larry L.
Out in the boonies in a corn field. Poor directions to get there. â€œA mile east of the courthouse.â€ No signs anywhere near the place. A little sign on the door. No WiFi there to respond to the meager directions on the door.Michael C.
A tire on the trailer was not safe. It had a slow leak and when I got it fixed, the body shop said they could not patch it, it would have to be replaced. This is not Lake Street Storage's problem. This is UHaul's problem. They just trusted that the equipment would be safe just like I did and it wasn't. This set us back hours on our trip to start off.Dwight N.
Very nice Storage area. Katie was very helpful.Craig C. | Reservation
No comments.David C.
Excellent customer service.allan W.
Customer did not leave a comment.William W.
Customer did not leave a comment.Tyler M.
Amazing customer service. I used Lake Street because they can supply moving helpers, and others couldn’t. I was two hours late, and 3 friendly helpers still came out after hours and unloaded my truck.Daniel T. | Reservation
I was charged $316 the day I picked the U-haul up on 04-08-19. I told them I'd need it through Sunday April 14th. When I dropped off the U-haul in Wayne on a one-way trip, I had to pay another $290. I want to know if and when the $316 will be refunded. I don't feel like a U-haul rental for a week at $40 a day plus a 50 mile trip should cost over $600.DREW M.
Thank youJoe B. | Overall Experience
Customer did not leave a comment.raymond H.
The sign on the door about the website info was confusing.Mark S.
Customer did not leave a comment.Dan G.
The location in Tekamah was excellent and very helpful. Unfortunately I had to drive to Tekamah to get the truck because the location I had booked in Blair didn't have one despite the UHaul website saying they did. If UHaul doesn't have the truck at the location they said I can use it should be them who has to get the truck to the correct location. I ended up having to drive 30 minutes and pay for additional fuel to pick it up.Robert H.
Customer did not leave a comment.Kathy C.
Had trouble finding it on Google maps. But that's not u hauls fault. It was the map app.kenneth S.
Customer did not leave a comment.Tony D.
Would fix the right brake light, did not turn on. Also the door was difficult to open but may be due to extreme temps uses.REX M.