Provide equipment that customer paid for. I paid for appliance dolly, but when I picked up the truck non were inside it. I expect a refund for the rental amount of $10, since no appliance dolly was provided.Omran Z.
Customer Reviews for Legacy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! We will try to rent from this location again if we need anything from Uhaul.Jeremy J.
I had an issue checking out. During the second stage verification portion, I chose the another phone number option and when I inputted the number, it replied that I enter the same number. I was lucky that I keep my passport info readily available. Other than that annoyance it experience was just fine.Hao Z.
When we arrived the vehicle was left on 1/4 of a tank of gas, at the beginning of our trip. Not to mention there is literally a gas station in front of the storage units so a quick fill up would've been great customer service but I guess that was too much to ask for. Also reserved a dolly that wasn't available or left in the vehicle, second time this has happened with this location. Was given instructions to pick up the keys and the keys were not there at the time of the reservation. I had to go inside and get the keys and a different form of dolly.Adrienne T.
Take that truck off the road until drivable! We couldn't do 55mph as the shake and shudder were too great. Entirely too much play in the wheel causing to many close calls. Decommission this vehicle!Dana C.
Awful. Paid for a dolly and did not receive that dolly. Had to move ALL my heavy furniture BY HAND!!!!! And then they still charged me for the dolly and never once responded to my issues. TRASH SERVICE!!!!!Adrienne H.
Customer did not leave a comment.Jordan F.
Customer did not leave a comment.Darrell C.
Customer did not leave a comment.ISHAQ B.
Customer did not leave a comment.Ishaq B.
Customer did not leave a comment.Ishaq B.
No one at location. Great lady manager from Uhaul named Bobbi came from her location to help me get into lockbox to get key for truck. She was at W Central location don't know what I would have done without her. Check in was hard to do. 3 days later got notice I had not turned in truck, although it was sitting where I parked it. Once again I went to Bobbi for help at her location to show I checked in truck.JACQUELINE DAVIS G.
all goodJeffrey E.
Customer did not leave a comment.AVISHEAK D.
U-Haul app does not work. Picture was not completed. Had to go into facilityBarbara B.
Checked my rental out by mobile app. Did not like the experience. Took about 20 minutes which I thought was too long. The app is very slow, I had to wait about a minute for each page to load. Plus, the app dropped in the middle of checking out my vehicle, and I had to start over. Attendant at drop off was very nice.Kenneth O.
Customer did not leave a comment.Elizabeth H.
Megan was great and helpful.Mark K.
Key chain was broken and dolly i ordered was not in truck but everything else was perfect. Truck very clean and online service was manageable.Christopher M.
My experience was really good.Cassandra M.
It was all great. The only thing is I didn't get my dolly and rolling cart but I was still charged for them. Other then that the whole thing was great! Love that it's 24 hoursDiana C.
The AC was not working. I was informed about that, they should not have that truck or at least they should compensate me for that.Alaaedin K.
Customer did not leave a comment.CAMERON N.
Customer did not leave a comment.FNU K.
Lady at the storage place was super friendly and helpful and made a stressful day less soRobert R.
Customer did not leave a comment.Tonya D.
Your online app is terrible. We tried to use it checking in and returning. Never worked.Barbara J.
Customer did not leave a comment.ADAM S.
Customer did not leave a comment.James V M.
Customer did not leave a comment.Ronald E.
Mehgan was exceptional. She was professional, helpful, and got the job done. I'll be back!Jason P.
The self service process was a headache. The verification process should be done before you arrive. It took 15 mins. Other then that the rental was smoothPrincess R.
Actually have the equipment in the truck that was ordered as well as have the ability to pick up the truck without an hour on a call with U-Haul trying to fix the app.Brandon S.
Customer did not leave a comment.Eric R.
No one to assist. Keys locked in mail box with locks that are very very difficult to open. Spent 2 hours trying open lock. And another 1 hour to return key to same mail box I will never recommend this location for rental pickup or drop offHenry M.
Customer did not leave a comment.Meredith B.