Customer did not leave a comment.phillip S.
Customer Reviews for Less Stress Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place was great to deal with.John R.
I had just moved into my new home. My friend and I had 5 grandchildren between us at the house and no way to get the U-haul back. They volunteered to come and pick the truck up. I really appreciated their understanding. Very very sweet man and a very pleasant experienceKathy T.
Customer did not leave a comment.Sherlyn Flynn F.
I had some hickups around the entire process and the guys there were super helpful and patient with me.Alyssa G.
Customer did not leave a comment.SHAWN W.
Truck cleanliness was ok. I have had better. Rep was not wearing a mask when I picked up truck.Treasea H.
The service was great fast friendly no hidden fees straight forward about the contractbruce D.
if I can drop it off at any U-haul store, it will be much convenient for the customers.GEN X.
Customer did not leave a comment.deborah H.
Customer did not leave a comment.Ciji L.
CJ was super friendly and nice!Harvey O.
Great. Folks were kind and helpful.Christopher M.
This location had the best customer service. Hooked up the trailer AND thanked me for my business. This dealer is my new go-to for any Uhaul needs in the future.Roy Y.
All Very Good , I appreciate the Help supplied on a weekend when no one else would Help us This Location DiD ! .. thank youRobert H.
Customer did not leave a comment.Yvonne A.
Customer did not leave a comment.Jana L.
Customer did not leave a comment.Fawn K.
Guys in the branch were good people.Jonathan P.
Needs work Steering was all over Truck was junkRoy E.
Customer did not leave a comment.Sarah A.
Customer did not leave a comment.robert A.
Great customer service would highly recommendleticia M.
Customer did not leave a comment.PETER W.
Location was great. The truck was junk!Joe D.
Customer did not leave a comment.susan C.
Came and helped me check out a truck after hours when the app wouldn't work. Very friendly and helpful.Mitchell M.
Customer did not leave a comment.SCOTT P.
Movers were not experienced damage and home is a mess, I am disable and having a very difficult time!Carla B.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.Milford C.
Customer did not leave a comment.michael G.
No improvement needed, I was especially pleased how fast the truck heated up&melted more than an inch of frozen ice off the windshield,nice to hop into a warm truck on moving day.RETA H.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.Fred M.
Same good service we are used to from UHaul. That's why we have used UHaul for too many years to count. Thank you.LINDA L.
Customer did not leave a comment.Mark B.
The staff wasent rude but def wasent friendly. I left a very heavy sewing machine in the truck I borrowed and the staff made comments about how heavy it was but refused to offer to help carry ittosha T.
At the U-Haul building don't place other trailers/things so close together that the customer has a possibility that they're not able to pick up the items they've already paid for and aren't able to pick up.Katrisha M.
Great location to represent U Haul very friendly staff and very accommodating!!!Fred M.
Customer did not leave a comment.ciji L.
I got a car trailer an the straps are trash .the car come lose an smashed in my bumper .mike H.
Lower the parking blocks to normal height - to help save the customers bumpers - $100 each installeddavid W.
Customer did not leave a comment.john G.
Customer did not leave a comment.David G.
Customer did not leave a comment.chris H.
Customer did not leave a comment.Fred M.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.Rafe T.
They stayed open 45 minutes past closing time so I could drop off my trailer. Thanks.EDWIN J.
Customer did not leave a comment.Sean S.
Just keep doing what y'all are doing. You guys rock!kim B.
Customer did not leave a comment.Kenneth O.
Customer did not leave a comment.Michael T.
Very polite and courteous very knowledgeablejohn Q.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.arenna H.
Wasn't really sure which building that needed to go to as the trucks and trailers were in three different locations but was adviced that they were in the process of movingedna H.
Truck was clean and worked well, and the rental process was easy. And they worked with us, when we had to extend our rental. Good experience!Sharon S.
A bit crowded lot, but made it in and out fine.Norman C.
Customer did not leave a comment.Neal B.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.CHRIS N.
Customer did not leave a comment.Kari M.
Customer did not leave a comment.Tina H.
Customer did not leave a comment.James E.
Very professional.Daniel B.
the location in bloomington is very hard to find, very bad visibility from the road.WILLIAM H.
Easy reservation on the same day I needed it.Jeff T.
Customer did not leave a comment.Seth H.
Customer did not leave a comment.MEAGHANN S.
Customer did not leave a comment.Kimberly F.
The trailer was good and as expected (I've rented about 15 uhauls over the years) but the 2 guys working with me were very unprofessional. While they were nice to me, they barely knew what they were doing and they used a lot of profanity with each other; they were even arguing about who is in charge at times. It was awkward! I will go to another location next time.Steve C.
Personnel at this site were very friendly and helpful, but it would be nice if they wore masks during the COVID era. The drop-off process was quick and totally painless. I would definitely use this location again.Tom C.
Customer did not leave a comment.raymond L.
I appreciate being able to rent a ball hitch - but personally, I feel like $30 for renting it for a 6 hour local trailer rental was quite steep. It cost me more than the trailer did. I simply forgot mine and didn't need to buy another one. But ... I guess they had me in a bit of a "stuck" situation and could charge me whatever they wanted. That was the only thing that didn't feel good about this rental.Bart A.
Incredible service! Quick, friendly, and they attached the trailer themselves in the pouring rainTyler P.
Did not know I had to drop off at this location. Dropped off closer to my destination. Had no issues.Eugene S.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Victor G.
Needs No Improvement! CJ was very accommodating and I will be going back in future!Cynthia B.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Patricia N.
Customer did not leave a comment.Megan D.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Christie H.
Everything was very convenient, close to campus. Very friendly staff.Beth W.
Customer did not leave a comment.William W.
Very friendly professional and helpful service?Rebecca B.
Customer did not leave a comment.pat K.
Customer did not leave a comment.DEBBIE S.
Customer did not leave a comment.Rodney O.
The Guys were AWESOME I would recommend them to anyone!!Lisa R.
Printer in the office didn't work, so I was't provided a paper copy of my contract. An emailed copy was supplied. Eddie gave me a couple of nice tips on how to best secure the 6x12 trailer onto the ball of my hitch, which I appreciated.Michael R.
Nothing everything was perfect.stella L.
Great experience! Great management and customer service. Would definitely rent there again.George K.
Friendly. very helpful. Nothing needs to improve.David B.
Pros: The guys working were great. Moved truck out so it was easy to leave premise. The cargo area of truck very clean. Did get a truck and was able to get the move done. Cons: The office very dirty and dark and cluttered. Appreciated all the effort to get truck we needed, but ended up with a bigger truck 15' although We ordered a 10'. The cab was not clean nor smelled clean. Pet hair in Passenger seat and cigarette or small cigar ashes on the floor with a very strong smell like there had been a lot of smoking going on in the cab. No USB ports for cell phone when using GPS. Bring your charge bank or a cigarette lighter USB adapter.Katharine G.