Three places in Kinston and they choose the furthest one away: and isn't it great they always start with half a tank of fuel? Because if you return with 3/8â€¦. Well 90 dollars to uhaul. Good job ok the robbery and lack of refund on the mileage and the movers recommended broke three different pieces of furniture. You are a monopoly, not like i can rent somewhere elseJordan S.
Customer Reviews for Lets Go Trucking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Francisco H.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.CHARLES B.
I did not choose this location. U-Haul changed my reservation and sent me there. It was inconvenient. The location was closed when I arrived. The owner eventually showed up 10-15 minutes after I arrived.DANIEL R.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Arnold C.
Customer did not leave a comment.MICHAEL P.
Great short notice service.LESLIE H.
Customer did not leave a comment.SUMAN R.
Just keep up the good service!PERRI M.
I had ordered the truck 2 weeks prior to when I needed it. Right before I needed it I got a call saying the location i ordered it at did not have the truck. The location was 5 minutes away. So, they looked around to see where I could get a truck. I had to drive an hour and 15 minutes to a different location to get the truck. When I got there I found out that someone had cut the catalytic converters off all their trucks and he didn't have a truck for me. While we were discussing it, someone brought a truck in that was the size I had ordered so at the last minute I was able to get the truck. I had also ordered a utility dolly but he didn't have one, even though I was charged so I had to go to another location to pick that up. I did not receive a discount for all the extra driving I had to do in order to pick up everything I needed. All they did was add a few extra miles to cover the extra miles I had to drive the truck. So, that whole experience was upsetting.TAMMI R.
Customer did not leave a comment.JOHN J.
Should be advised that you have to check in yourself using your phone when dropping off the equipment. Some people's phone reception may not allow them too. I was there on time and spent almost an hour trying to return the equipment which caused them to charge me an extra day for 49 mins!!Toni J.
Why can't the hand dollies be par of renting the truckDARRUS R.
We were charged the $28 insurance coverage charge on the rental and did not ask for it and opted out of it when we ordered the Uhaul online. The gentleman at the location where we picked it up was nice but said he did not add it and that I needed to contact Uhaul about it. I tried but was on hold for a long time.DARIN E.
Great customer service, friendly staff and very helpful.JESUS H.
Customer did not leave a comment.Throne B.
The day before my scheduled rental, the pickup location was changed to a location 30 miles away. Very inconvenient. Appears as if a â€œreservationâ€ is really only a suggested possibility. The customer is at the mercy of Uhaul changing your pickup and drop off locations. Uhaul's reservation system is not customer friendly.Timothy B.