Customer Reviews for Lindells Chevron
(U-Haul Neighborhood Dealer)

595 reviews

2415 N Ih 35   Round Rock, TX 78664
(@ Fm 3406)

(512) 388-5011

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(512) 388-5011

2415 N Ih 35
Round Rock, TX 78664
(@ Fm 3406)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christie H. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Jake N. 
Rating:
5.0

Excelent services

Jose D C. 
Rating:
2.0

Customer did not leave a comment.

DAULTONRAY G. 
Rating:
4.0

Have time since there was only one Uhaul personal on site and he had other duties to perform. When he finally good to me, he did his job efficiently and quickly. Thank you to him.

Margaret F. 
Rating:
1.0

The one guy who handled things wasn't on site at the time we were to pick up the truck at 8:30 am. It was almost 9:15 by the time we saw him. Then, when we dropped off the truck, we had to wait another 45 for him to show up so we could turn it back in. This was all during the posted "open" hours of the store. Do not recommend this location at all!

Matthew E. 
Rating:
1.0

I paid to have the car attached and the person who installed installed incorrectly which led to me working next to a highway and fixing it for two hours.

JEREMIAH L. 
Rating:
5.0

Nothing... Everything was excellent!!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Bairon C. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

Though we indicated we needed to rent pads on our reservations, no pads were available

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Checkout was extremely slow, but everything else was exemplary.

Shawn J. 
Rating:
5.0

Everyone was super friendly and listened to my concerns with patience and understanding.

Dillon C. 
Rating:
4.0

Customer did not leave a comment.

Ramero R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

The on-site representative (Kevin) was less than professional. Kevin needs to drink less and learn to be a pro.

Jackie G. 
Rating:
5.0

The app / online check in process could / should be started at home where WiFi is excellent because these locations don't have cellular WFi connectivity so it took a lot longer than it should have. Also, approving the driver, license, and all could have been done in advance. No need to wait until you're physically there anyway.

Julie W. 
Rating:
1.0

Customer did not leave a comment.

Aravind S. 
Rating:
4.0

Let us know where the key drop-off is.

Aaron P. 
Rating:
5.0

Very friendly guys who were fast & efficient

Katrina V. 
Rating:
5.0

These gentleman were great! Great location that provides other services. Would highly recommend this location

Sarah H. 
Rating:
3.0

The dolly that I requested and was charged for was not provided.

Barry F. 
Rating:
3.0

Check on the maintenance a little bit more. Wasn't as smooth of a ride.

Conrad R. 
Rating:
1.0

The staff was extremely rude and made it clear that they did want to waste their time dealing with rental customers. If I hadn't been in a tight schedule, I would have canceled the whole thing and found another truck somewhere else.

BRANDON T. 
Rating:
5.0

Thank you Lindell Chevron for help when I needed it! May God bless you!

cynthia W. 
Rating:
3.0

Please don't start me out with only a 1/4 tank of gas! That creates extra stress for the move. Whatever happened to starting with and returning it with a full tank?

Stephen S. 
Rating:
4.0

Have the gas tank on full prior to pickup.

Avis S. 
Rating:
5.0

Customer did not leave a comment.

Everett G. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
1.0

My rental was canceled without notice, I told rep picking up 26 foot rental picking up truck at 5:30. It was canceled due to the fact it was entered my pick up at noon. I spoke to rep getting 20 foot rental for price of a 15 foot . No rental ended up with a 15 foot rental several trips more mileage.

Patricia Z. 
Rating:
3.0

Customer did not leave a comment.

Gurvinder S. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Excellent service at this location. I called and was able to pick up my rental earlier than planned. Saved me extra drive time.

james T. 
Rating:
5.0

Customer did not leave a comment.

anita W. 
Rating:
1.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Jackson A. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Genise F. 
Rating:
3.0

At least the place to park the truck was no a dirt lot and much more people passing by making it look less sketchy.

Ivan R. 
Rating:
5.0

Friendly staff

JEREMY H. 
Rating:
4.0

Upon return, the app would not register my location, even though GPS was on and every other app using location (Waze, Maps, etc.) was working just fine. But I could not check in the truck because I could not get past the location check. Very upsetting.

Phil H. 
Rating:
4.0

The people responsible for coordinating the outgoing equipment really need to pay closer attention to the planned move. In our case, there were plenty of much, much newer trucks available, but we were, initially, matched to a vehicle with 168,000+ miles. (Uh, no … I'm not paying a premium and, then, driving this piece of crap 1,100 – 1,300 miles across country. You can save this for the frat boys that need to move their garage sale furniture across town into the frat house.) A mechanic on duty, however, sensed my disappointment and frustration; stepped in; and, swapped out vehicles to one with just under 9,000 miles — and much, much better tread life on the tires.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

fast and efficient service. was on my way earlier than expected. thank you so much.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Dazwan P. 
Rating:
5.0

Wam bam thank you ma'am. Got in rented blankets and booked it out to wrap furniture. When I saw the pile of blanket bundles I wept with joy. I jumped back into the pile like it was cash in “Breaking Bad”. Then the fibers got in my nose and I sneezed. Oh yeah I'm allergic to them whoops.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

HARRY M. 
Rating:
3.0

It was a gas station, need I say more? As for U-HAUL CORPORATION: TELL ME IN ADVANCE IF THERE IS AN ISSUE WITH MY RENTAL SO THAT I CAN CLEAR IT UP BEFORE I PICK-UP THE TRUCK!! (this has nothing to do with the facility). Someone had placed a block on me 6 years ago. I don't recall renting anything from U-Haul then as I haven't moved in 21 years. The lady I spoke to on the phone said it was blocked because the last rental was a little late...really? She removed the block with no hesitation. Net, this block added about 30 minutes to my pick-up process time.

Kim V. 
Rating:
1.0

An awful experience for the second time. Call around 4 the night before. Said they didn't have a truck in my location. Had to drive 46 miles out of my way to get a truck. Picked up my truck. They tried to make me drop o truck at different location miles away. So who was going to take me back to my vehicle????. I did finally speak to a nice woman and worked with me and let me take truck back to pickup location. What a stressful time!

Terri P. 
Rating:
4.0

Customer did not leave a comment.

Rene M. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
3.0

Customer did not leave a comment.

Lanier M. 
Rating:
3.0

It was a little weird just to drop off the truck without anyone to talk too. Just pictures to send in and keys in the drop box. I just felt worried knowing someone could open the back of the truck and take the pads and Dolly. My first time renting a Uhaul. Overall experience was good and I would recommend Uhaul to my friends.

PAULA M. 
Rating:
3.0

Customer did not leave a comment.

Katelan K. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN E. 
Rating:
5.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Mainly the cost, the rental gone from $19.95 to almost $80 after all the gas, mileage, taxes and fee

Jacques S. 
Rating:
1.0

Have a better pickup system. Y'all essentially held our usual hostage for 40 minutes and wouldn't let us take it. Then when we finally had access to it, the gas was almost empty.

John W. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
2.0

Vehicle was dirty and gas tank was below 1/8th of a tank

Chandler N. 
Rating:
5.0

The service was quick. The vehicle was ready by the time I got there. pickup and drop off was easy. The staff were friendly and helpful. Did not have to wait for a long time.

Nareen Kumar G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

The clerk kept insisting that we had not paid yet and that I had to pay. He was stuck in that mode. I'm a school teacher and I tried several approaches, but he was stuck. Basically forcefully thrust the papers at me and told me to sign then after I did he told me I had now paid. I think further training is needed and a way to make things clear or to communicate much more clearly. It could have gone much better. Also, requested and paid for online items were not with the truck, any hand tricks, dolly, appliance hand truck etc. Not a well planned or organized location.

STEFAN S. 
Rating:
5.0

Customer did not leave a comment.

Orlando R. 
Rating:
4.0

I've used this location for pick up 3 times. Staff always courteous and attentive.

Leonard H. 
Rating:
3.0

They were short handed

Herbert S. 
Rating:
2.0

Truck was not clean. The gas gauge was incorrect on my contract. They said it had 3/4 tank and it was less than 1/2 full. Had to wait for an employee to check me out and I was the only person there. No sense of urgency or just great customer service.

Alastair D. 
Rating:
5.0

Very friendly and accommodating to customers. Third time using this location because of the staff. Thanks everyone!

Kathy S. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Fantastic Customer Service

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Staff assisting me was very professional, cheerful and polite. It was a pleasant experience.

david A. 
Rating:
2.0

I reserved the van on Friday and went to pick it up on Sunday morning. Had my paperwork and was doing the vehicle check when an elderly gentleman yelled at me to come back. He then informed me that the van had already been reserved. I told him I did reserve it. He said he was saving it for someone who was traveling 1800 miles and I was only going 70. He asked me when I would be bringing it back. I told him 10 p.m. which is what I had reserved it for. He said bring it back before then. The truck had sunflower seeds in the front console, the back part of the van had not been swept out and a piece on the back door was missing 3 bolts and just dangling. I have used U-Haul numerous times and this was my worst experience ever! I will be giving lindell's Chevron a negative Google review.

Melissa G. 
Rating:
4.0

UHaul's entire system went down the morning I was supposed to pick up the truck and I was unable to pick it up until the following afternoon. The folks a Lindell's Chevron were as helpful as they could be under the circumstances and even finished the check-in process for my truck using a cell phone since the regular computer network was still down. I really appreciated their friendly and helpful attitude through the first-ever computer outage for UHaul of this nature. And the truck I drove nearly 1,500 miles in two days exceeded my expectations for comfort and performance.

Jo T. 
Rating:
1.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

great

Cheryl S. 
Rating:
5.0

Guys that checked me in at Lindell Chevron and out were amazing, very personable and with everything on the phone it was super easy, Great Job!!!!

Paul S. 
Rating:
3.0

You get what you get here. Not a lot of help.

MICHAEL W. 
Rating:
5.0

Excellent service. Quick and easy rental process.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

This was one of the best and easy pick up I have ever had.

Marvin E. 
Rating:
3.0

the person who attended me was defensive, came right out as soon as I was parking, telling me I could not turn in the truck there because it 'was not on his 'list'. I had to show him a text from the regional office allowing me to do so since the original location would not open til 3pm, truck was due by 2pm. was charged $17.95 for going '9' miles over on the odometer, even though I brought it back with more furl than when i got it. pretty petty stuff!

Juan D. 
Rating:
4.0

Hi, it`s all cool, but you charged me for a dolly, that was never in the truck. I ordered it, but I couldn`t find it. 3x7$. I paid already, but I could do without 21$ extra, Thaks Viktor

Viktor F. 
Rating:
5.0

Lindells Chevron location, owner/mgr bent over backwards to assist me, and should be lauded highly!

Travis B. 
Rating:
5.0

Customer did not leave a comment.

JAQUELINE L. 
Rating:
5.0

Fantastic customer service from pickup to drop off. Highly recommend the team here

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Brittney R. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
3.0

The man who assisted us was very kind, and had his mask on, however there were other employees inside the store who were not masked. During this time of pandemic, this made us feel uncomfortable.

Kirsten W. 
No reviews have been submitted for this location.

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