Lowcountry Ace Hardware
(U-Haul Neighborhood Dealer)

353 reviews

548 College Park Rd   Ladson, SC 29456

(843) 871-9340

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Contact Us

(843) 871-9340

548 College Park Rd
Ladson, SC 29456

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

Felicia B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Robba M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA W. 
Rating:
5.0

Customer did not leave a comment.

Oxana G. 
Rating:
5.0

You can't improve on greatness. Which is what this location is.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Gang L. 
Rating:
3.0

Customer did not leave a comment.

Marcus S. 
Rating:
4.0

Customer did not leave a comment.

NOAH H. 
Rating:
5.0

Quick and professional pick-up and drop-off. Smooth experience.

NICK S. 
Rating:
3.0

The interior of truck was not clean. It had pet hair all over the passenger seat and center console. Had to clean it myself before allowing the passenger to ride with. Please assure interior of equipment is clean before renting. Some people have may have allergies. Staff was friendly.

Cleveland J. 
Rating:
5.0

79 cent a mile is kind of high I moved locally and it cost me almost 70$ byitself

Johnathon B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing to improve. The entire staff was very knowledgeable and polite

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Reginald L. 
Rating:
5.0

Recommend that straps and ratchets be better services and maintained.

JOHNNY J. 
Rating:
5.0

Customer did not leave a comment.

CHERI E. 
Rating:
3.0

I was double billed. This fraud needs to be fixed ASAP

Marcia J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Great People an asset to Uhaul!

John S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Parker S. 
Rating:
4.0

The location is fine. The tag on the key however needs some improvement. It's very large and is just the right length to get stuck between my leg and the key. Very uncomfortable after any length of driving.

John T. 
Rating:
4.0

Customer did not leave a comment.

CHESTER F. 
Rating:
4.0

Did a self drop off at location. A little confusing in regards to instructions ie need to take photos etc

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
5.0

Very helpful, fast and friendly

Jack F. 
Rating:
5.0

Its hard trying to get out because of traffic and customers blocking small entrance way

JEANNETTE H. 
Rating:
5.0

Need a car hauler trailer on short notice. Site was able to provide one, hooked it up properly to my vehicle, researched and confirmed that the vehicle I need to haul would load on trailer, return of trailer was easy. Thanks again for the short notice service.....

PETER M. 
Rating:
4.0

Customer did not leave a comment.

CASANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Cleo B. 
Rating:
4.0

Customer did not leave a comment.

riley M. 
Rating:
3.0

Provide times on website that coincide with physical location.

Michael G. 
Rating:
5.0

Awesome and friendly service. Thanks

Glenn A. 
Rating:
5.0

Outstanding customer service!!!

DANIEL M. 
Rating:
5.0

Reid was promp and attentive with my check-in and my return check-out.

DALTON H. 
Rating:
4.0

Customer did not leave a comment.

Herbert B. 
Rating:
2.0

The uhaul itself was in fine, working order. The problem is with the location - most of the staff was rude or unhelpful. They also have a "masks required" sign on the door, yet some of the employees inside weren't even wearing a mask. The younger gentleman that wasn't wearing a mask was incredibly rude and pushy. The only nice thing i can say about this location is there was one older gentleman who checked the truck back in that was proactive and nice. It's 2 days later and we still haven't received our receipt. Would NOT recommend and we will absolutely not use this location ever again.

Kaytlin H. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
3.0

This is the location we called first at 5:45 pm because google said it's open till 7pm and the gentleman. Said and I quote I don't know what screen you're looking at but we close at six they are open till seven which is fine I was sent to the other location dropped off at this one

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Cortez S. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

LaShawrn M. 
Rating:
5.0

Easy process and good experience. Will use them again for my rental needs.

John G. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

1800gougaul is the only exception....yak worse customer service phone number I've ever dealt with...I was on phone for 40 multiple different time with no answers....yall need to step it up...the location was good though

Michael P. 
Rating:
5.0

The customer service was exceptional! Not only did they get me in and out of my truck quickly, but when I bad an issue, they worked very hard to help me! Reid was extremely helpful and I am very grateful for his diligence and willingness to help me when an issue arose! I will be going to this location again!

CAMILLE R. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

This site was very helpful. The original pickup site didn't have what we rented (a cover trailer) in our reservation, luckily this location had what we needed.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
1.0

Don't lie

JAMES B. 
Rating:
5.0

None

michael P. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer service was excellent

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

terry C. 
Rating:
4.0

I mentioned that the light on the rear of the trailer was out and the access door screw was stripped and that was how it was rented to me from Hagerstown. They said that they would fix it. I had three different people who worked with me to park it and to accept my paperwork.

Roland S. 
Rating:
5.0

Great customer service!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The team at Lowcountry Ace Hardware is always enjoyable to deal with - their knowledge and eagerness to help is exemplary.

Michael R. 
Rating:
4.0

The customer service I received at Ace Hardware in Aladdin,SC. was phenomenal! The trailer I had reserved had a faulty rear light. They graciously gave me another one on site even though it was reserved. I came from N.C. to pick this trailer up ànd had no other choice.

Don N. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
1.0

Stop tricking customers into paying $10 for insurance. Also stop charging for gas whenthe correct amount was placed

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

What's to improve?

CHANCE B. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
3.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

This location for U-Haul pick-up is outstanding. they are courteous, professional and they go the extra mile to satisfy. Thank you to employees at Lowcountry Ace Hardware.

CHANCE B. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

My preferred location for U-Haul rentals! Friendly and attentive staff and lots of inventory!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Carlene K. 
Rating:
5.0

Customer did not leave a comment.

Diamond S. 
Rating:
5.0

Wonderful store to work with

Janet W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Wojciech B. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

Excellent, prompt, courteous service!

Derrick H. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
1.0

Went to 1205 CENTRAL AVE in SUMMERVILLE at 10:00 AM on Friday, August 21, 2020 to pick up equipment that had been confirmed on the 19th via online check-in and phone call confirmation. Upon arrival I pointed out a completely bald tire. Was to this unit could not be use and this location had none left. Was sent to10036 C HWY 78 in LADSON to pick up a unit they had. I arrived at 10:15 to find the office locked and nobody there. Signed said they opened at 9:00am. Called their number and was told lady scheduled was running late and would not be there for 45 minutes that would have been 11:00am even though they supposedly opened at 9:00. Called Ace Hardware down the street and they were able to hook me up. But since uhaul had put me 40 minutes behind I could not make it back to my house in time to meet a scheduled moving crew at 11:00am. So I had to reschedule them for 4:00 pm that evening. All of this put me a full day behind scheduled. Worst service ever.

CLARK U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Very accommodating. Super friendly

sarah F. 
Rating:
5.0

Still paid over 50 dollars to use a 10 foot uhaul for 1 hour 30 minutes and only put 18 miles on it. Figure someone would get a little rebate for not needing it that long and returned it perfect.

chad R. 
Rating:
3.0

Customer did not leave a comment.

Melanie F. 
Rating:
3.0

Truck way full of mud when we rented it. We were told it had just come back and they had not had time to clean., we had time widow and did not have time to wait for cleaning.,,Clarify at beginning of rental that upon return after hours you will need a smart phone. Clarify when entering site at return that you need to turn on location services and camera while using browser. At each step the site appeared to be locked up without ay explanation. Took 45 minutes to navigate through site at return.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Gail Z. 
Rating:
5.0

N/A

Randall D. 
No reviews have been submitted for this location.

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