Customer Reviews for Mac's Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mac's Inc

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michael S. on

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Customer did not leave a comment.

Douglas D. on

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They are new to this but it went very smoothly. I dropped, told them who I was and that's it.

jerry s. on

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It would appear they are a new location and are still learning, but they did a good job working through it.

Crystal t. on

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this experience was awful. I was originally reserved for one -way. two months in advance- then i was called 72 hours and was advised that there was no vehicle available. which i was upset about. then they finally got me a truck I was required to bring it back to the location. then they tried to charge me miles on top of it when i wen to pick up the truck. then after i brought it back they charge an addition $10.64 charge, which i then had to call customer service . and i am no waiting for a manager to contact me. customer service has assured me this would be 72 hours.

Ann H. on

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Put a printer on the same floor so your employee doesn’t have to run back and forth!! ??

Tim H. on

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andrew p. on

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Robin R. on

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When I went to pick the truck up the computer did not work which delayed me for at least 20 minutes. The gentleman helping me was very apologetic. After all the time I waited, I was informed the appliance dollie I reserved had to be picked up at another location across town. Over all this incident was a nightmare. Delays and wasted fuel running all over town when I reserved the truck and dollie ahead of time and expected it to be ready.

. on

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Ethan K. on

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Customer service at MAC’s was great!!! My personal opinion from what I saw is that UHAUL computer system should be improved as there seems to be glitches in it and causes frustration for the individuals running the system. The staff at MAC’s were amazing, UHAUL should really look into updating the computer system or software.

Carla S. on

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Customer did not leave a comment.

Erik V. on

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Trailer was dirty inside and out. Mud on the wheel wells and trailer itself. Running lights on top of the trailer burnt out before leaving replaced the bulbs.

Jeff H. on

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Ronald F. on

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Warren M. on

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Lori H. on

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nancy e. on

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Everything went very well. No problems.

walter h. on

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They just started that week and had no clue. Obviously they did not pass on information either.

Andrew H. on

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Customer did not leave a comment.

Kelly H. on

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Very friendly and Great Customer Service!!!