Nice people and fast service, better than other locations I've gone to.amber T.
Customer Reviews for Marshall Liquors
(U-Haul Neighborhood Dealer)
Arvada, CO 80002
(Corner of west 52nd and Marshall Street)
Services at this Location:
- Mon-Wed: 10 am - 7 pm
- Thur: 11 am - 7 pm
- Fri-Sat: 10 am - 7 pm
- Sun: 12 pm - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NICHOLAS W.
I rented a tow-dolly for a vehicle. Two of the dollies we tried had light failures, and the one that had working lights had the plastic around one tire all cracked. The help at the location was great. He worked hard to find a working dolly, and he did a good job showing me how to use it properly.JASON D.
Customer did not leave a comment.PHILIP C.
Very easy drop offJennifer C.
Customer did not leave a comment.Ka T.
Customer did not leave a comment.EMERY T.
Basic parking lotJennifer S.
Customer did not leave a comment.samuel C.
Customer did not leave a comment.Kristine S.
very un organized, trailers had a flat tireConnor I.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Grace J.
There was an issue with the first truck but they got me a different one to use and did it all with a great attitude.Holly G.
Difficult with having the U haul within the liquor store as service agents were also busy checking people out at the same time.BONIFACIO S.
Kinda sketchy, didn't know if I was going to get charged for something I didn't do, they took the keys and that was it. No sort of verification or anything.jason W.
Customer did not leave a comment.Chris K.
The overall service was great, but could improve on returning calls to customers to clarify rentals. Otherwise would recommend uhaul to anyone. Thank you for being there to help those that need it!Marvin P.
Did online dropoff.Alex T.
Customer did not leave a comment.Todd M.
Two days before pick-up, U-haul informed me that my chosen "guaranteed" location was changed to one on the other side of town. The supervisor (Michael M.) was rude and curt and told be to take it or leave it. At the pick-up location, no one was available to help me hook up the trailer. Luckily, I knew how to do it myself. They did not even check to see that I did it right.DAVID L.
Super friendly customer service and drop off was a breeze.Raymond G.
Signs in the store to indicate where to go would be helpful. Great customer service.JOHN N.
Customer did not leave a comment.Kerry D.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Courtney D.
Customer did not leave a comment.PATRICIA M.
Better signage for the store, hard to find.PRICE G.
Pareet was friendly and very helpful. He went above and beyond to ensure my equipment pick up went smoothly.CHAD P.
Customer did not leave a comment.Mario C.
Did not receive pack of moving blankets or the dolly that I paid for, they were supposed to be in the back of the truckJoe F.
Customer did not leave a comment.Kyle F.
This was not my pick up location. This was several towns away from where I needed to pick up the rental.Michael S.
Customer did not leave a comment.Richard K.
There are no visible U-Haul signs. The building is primarily a liquor store. People there were helpful but location did not inspire much confidence it was legit.J Wesley F.
Nothing...I was taken care of in a timely manner.Cathy R.
It took over 30 minutes to get checked in which cut into my rental time.Amanda K.
Vehicle was dirty, sticky residue all inside the cab on the seats and center console, covered in dirt and grime. Equipment AC unit went out.Erin D.
Would be nice if hitch, ball, etc. equipment was available to customer, at least more common equipment.NICHOLAS R.
Customer did not leave a comment.Erin M.
Customer did not leave a comment.Eugene C.
Truck wasnt cleaned on the inside and i turned the truck in one hour late and got charged for an entire extra day if i would have known that i would have kept it for l theDaniel S.
After making reservations a month ahead and assured my truck would be at designated location ten minutes from my home (and coordinating with movers) Uhaul gives me last minutes text late afternoon the day before that my location has changed. An hour and a half round tip distance. Left scrambling like crazy to rearrange everything and missing my high school senior's final State swim team dinner because I had to get to Uhaul place, in a storm to get this truck, eating up quarter tank of its gas driving it back to my house. Guy at liquor store who I picked it up from was very friendly and I have no complaints other than it was not a location I'd ever go to again. It was an old liquor store in an area of town I would not go to normally. This is a Uhaul company complaint.ANNA CRISTINA D.
Customer did not leave a comment.MARK P.
The van was not clean at all and the furniture pads that I paid for were missingEmily D.
I was unaware my pickup was in person vs using the phone app. That should be made clear to customers. (It's not the fault of the location.)SAMANTHA H.
Customer did not leave a comment.DONALD N.
Customer did not leave a comment.MARILYN P.
Was very helpful and accommodating.SHERI E.
Customer did not leave a comment.Kyle G.
Signage to know where the office isBRUCE M.
Customer did not leave a comment.JESSE S.
Friendly and helpfulMARIO J.
Customer did not leave a comment.STEVEN M.
Good people over thereSTEWART R.
Strange location at a liquor store. There was a sign stating that people waiting in line for a U-Haul would be served only after all liquor store patrons were taken care of. That is not ok.REBECCA A.
The customer service was incredible. Will definitely come to this location for any future uhaul needs!LARISSA S.
If they could email a receipt so I know what charge was for what that would help!PAIGE G.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Jean H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Julie D.
Customer did not leave a comment.MARIA B.
The tire strap on the curb side(passenger side) was very worn and frayed making it difficult to operate. I put duct tape on the end of the strap just so I could get it fed thru the mechanism. It would also be nice if u-haul had market lights on the front side of the fenders so that the driver could see for pulling at night.Todd H.
I'm conflicted on this experience. The location and the people I dealt with were great. They were quick, clear and friendly. The truck ran fine and was in good condition, with only 12k miles on it, but the smell of smoke was overwhelming. If you're sensitive to smoke, I'd recommend only renting on a day you can drive with the windows open. Also, for the smokers out there, please be more respectful of everyone and keep the smoking to your own cars.JARED B.
The attendant was not helpful at all. He was not clear about the check in process. I ended up having to unhook the trailer myself. I would have gladly drove to another location farther away just to have had a better experience.Jacob L.
Customer did not leave a comment.CURTIS A.
Customer did not leave a comment.Tiffany S.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.PETER H.
I was greeted as soon as I walked in the store. Employees came and checked the truck and was very nice and helpful. After a very long trip and stressful time. The employees was a breath of fresh air.Shana C.
No one at location to check in equipment. Had to use mobile check-in. It was snowing and I am 74 years old. Unhitching the trailer was difficult as the the trailer had no leveler at the hitch. I should get a $50.00 credit for doing their work.JOHN R.
Very understanding how did daughter get hit by a man said he was a man wasn't a man. U-Haul save the day extended me. So I was late and I told turned it in late still then I think about $90 I'll get it song Hogan everything got my bank accounts down to but I really do appreciate you all thank you and they are the true family vehicle to rent when moving they careJON B.
We rented a PU & the truck had cigarette ashe all over the seats. It had snowed 6 inches the night before & there was snow on windshield & bed of truck. Was handed a push broom to clean ourselves. There was also trash in bed of truck we had to remove before using the truck to haul items we rented it for. While driving the check engine light came on along w/message to change oil. Luckily we only needed it for 30 milesGLENN B.
Great place very nice people too.SHERRY F.
Customer did not leave a comment.DONALD V.
Customer did not leave a comment.Dan T.
Drop off was smooth and easy. I was met outside as I pulled in by a company rep. Checked in with smart phone, and on my way within only a few minutes.MICHAEL S.
Customer did not leave a comment.JUSTIN T.
There was nobody to help me when I returned the trailer. It was around 5:00pm so they were not closed. The clerk at the liquor store said somebody would help me but after waiting 15 minutes no one helped me. I ended up unhooking the trailer myself and left it in the spot I picked it up.GARY W.
Customer did not leave a comment.KAREN H.
Everything went will. No need for improvement as far as I'm concerned.EDWARD D.
Faster service. Took way too long to get the uhaul due to lack of employees. The guy was amazing and really nice and helpful, but he could've used a hand considering how busy it was.Emilio M.
Customer did not leave a comment.Cary R.
Customer did not leave a comment.THEODORE C.
Customer did not leave a comment.NATHAN K.
Everything worked out well. Thank you.Richard R.
Customer did not leave a comment.MICHAEL Q.
Customer did not leave a comment.james E.
Customer did not leave a comment.Timothy D.
This was quick and easy.tinamarie C.
Customer did not leave a comment.Simon A.
Thank you so much for helping me figure out the issue with my vehicle as I needed a new fuse so the connection would work. I was able to drive safely! And everyone was very friendly.Lynda K.
Great place to drop off a truck. The owner of the liquor was very accommodating and helpful when we forgot to return our blankets. Definitely recommend.Lee R.
Customer did not leave a comment.Linda M.
The staff helped me drop off my trailer ( I couldn't figure out how to disconnect) and promptly had me on my way. Thank youMICHAEL M.
Customer did not leave a comment.MICHAEL G.