Customer Reviews for Marshall Liquors
(U-Haul Neighborhood Dealer)

Rating:

1.0

I've used uhaul for years and have moved to 9 states with then. My experiences have always been great, this experience has been my worst experience.

Rating:

5.0

The owners of the store were very helpful and friendly when a minor issue occurred with my rental. Thank you!

Rating:

1.0

Charged for stuff I didn’t use and it took about 45 minutes to get the key after I put all the info in online

Rating:

3.0

The truck was dirty inside and out. I didn't care but couldn't upload photos on checkout. It was a remote location so Marshall Liquors could not help. Im a little annoyed about the $25 cleaning fee as I noted it was dirty on checkout but couldn't upload a photo. I've used uhaul 3 times in 3 years but it's becoming less personal from its service.

Rating:

1.0

I Was Over Charged, I am requesting a refund... They Do NOT ACCEPT CASH... DUE TO EXTREME CIRCUMSTANCES I KEPT THE TRUCK FOR 11 DAYS DROVE A total of 40 MILES... I WAS CHARGED $195 SAFE MOVE... A TOTAL OF $827.45... This is outrageous!!!

Rating:

3.0

Van was dirty inside and out when picked up. Items left from last renter were still in vehicle including coke cans. Vehicle performed as needed.

Rating:

3.0

You should actually put in the equipment that the customer asks for also when you log in how much fuel there is before you rip-off the next customer you should make sure that your information is correct. Not happy at all ,cost me an extra $60 plus I had to go get my own appliance Dolly that was supposed to be supplied.. There would not have been a problem had this been a rental With a rental agent instead of me having to do your job on my phone

Rating:

3.0

Location was convenient but they overcharged the gas by several gallons and also charged the wrong rate for the gas. Have not received a credit for the overcharges or any response from U-Haul regarding the issue. Drop off location is a busy liquor store.

Rating:

2.0

The liquor store employees didn’t seem to want to help me as I lead just getting a uhaul and not buying alcohol from them. The store was dirty workers rude.

Rating:

5.0

Super easy rental, thank you!

Rating:

4.0

Everything was good except I started off with 1/4 tank of gas. I returned it with 1/2 tank of gas. And got charged $ 47 of gas. I called Uhaul. They said they would work on it. I had the van for 2 hours. I didn’t use much gas so I put $15 in anyway. It took the gas gauge to double what I started with.

Rating:

2.0

Some previous renter had pissed into center seat console and had stuff plastic bags into it. I was forced to clean this unsanitary mess up! I thought UHaul would give us a clean vehicle. Also we were overcharged for the the amount of blankets we requested! I would never recommend this place again!

Rating:

4.0

Tried to use the link to check in the drop off. It didn’t work and led to confusion. I also got follow up calls from uhaul about it not being checked in.

Rating:

2.0

Reminded your scheduler that is not alright to change pick-up locations without asking the renter first and also the operator of the satellite location refused to give me a receipt at drop off. the truck was retuned 16 hours early

Rating:

2.0

I was told it was only $19.85 for rental, nobody disclosed the additional $38 rental fee on top so it wasn’t as good of a deal as I was told.

Rating:

5.0

The rental process was very good.

Rating:

5.0

Something was spilled on floor sticky

Rating:

1.0

It took me 30 minutes just to check in, and the gentleman in front of me said he was waiting there 45+ before they got to him. Then they lied about how full the gas tank was when they gave me everything and tried to charge me for gas I didn’t use. Luckily I took pictures for proof or I guess I’d be screwed. This location is awful! I love U-Haul services, but go anywhere else!

Rating:

1.0

The problem I had with them is that we had a lot of snow the day I rented the van. They didn't bother to remove the snow off the vehicle and I don't think the two men who were behind the counter knew what they were doing. At one point I told them I was in a hurry and I was told to calm down. They would be done in a minute. I am a 70 year old woman and I was shocked that they did not even offer to take the furniture mover and blankets that I rented out to the van for me. I will not be renting from them again.

Rating:

1.0

I declined Safe Tow coverage and it was added on after I had dropped off the equipment. I'm sure the independent owners get some sort of comission for the Safe Tow add on but there is no excuse for adding it to the bill after the customers rental period/contract has ended.

Rating:

3.0

This is a pick-up location only. There are no blankets or extra equipment to rent. We needed an adaptor for our lights. We were confused about the type of adapter we needed and so made several extra stops until we got it figured out. We ended up at a full-service dealer who was able to help us. NOTE: we had originally made the reservation with a full-service dealer very near our home. At the last moment, we were instructed to drive to a different location which did not have the equipment that we needed. This resulted in confusion and frustration. I will say, however, that all along the way the people at the U-Haul locations were friendly and as helpful as possible. If we need to use U-Haul again, I will contact a local full-service dealer directly and not make plans through the website.

Rating:

1.0

I guess the staff picked up U-Haul 2 days after i wasn't done yet ñadt time i had the truck almost 2 months ago and never had this issue

Rating:

1.0

Upon pick up the gentlemen mentioned to Fill gas to the amount of what was originally in the tank which was less than 3/4 of a tank. We filled the gas after drop off with more than 3/4 but not full since originally it was less than 3/4. The gentlemen check everything said we will send you a receipt as everything looks good. Received the receipt and was charged for gas. Be careful with what they say is ok because you will either be charged or told differently after drop off of equipment. Really disappointing. Will be telling others who want to Use Uhaul at Marshall Liquors they are not trust worthy.

Rating:

1.0

Dolly not provided, check engine light on, broken break line delayed move, unit drove poorly, loud shakes, needed alignment

Rating:

2.0

I know it's your policy (and it probably true of other truck rental businesses), but I find that not having the gas tank full when the customer arrives is an easy money maker for you. Compare it to typical car rental places - you pay for the gas you use. I picked up my truck with the gas tank 1/4 full. First I have to stop at a gas station and fill up before I can get to my task at hand. Then I have to judge how much gas I will need without having any sense as to how many miles per gallon the truck uses. I would guess that most people over estimate so they don't have to stop in the middle of their job to get gas again. This is what happened to me and I way over estimated, costing me a lot of money and benefiting U-haul. It's a very poor business model and a rip off.

Rating:

1.0

Tighten the ball hitch properly! Almost lost the trailer AND the loose connection damaged my items and severely damaged my ball hitch. Horrible service! I now need to submit a claim on my damaged items, thanks a lot!

Rating:

4.0

Good job

Rating:

1.0

The trailer was missing completely and our card got charged twice because of it.

Rating:

3.0

Need some basic Uhaul supplies: tape, boxes, etc

Rating:

5.0

Helpful onsite manager. Quick and easy experience.

Rating:

5.0

No comment.

Rating:

5.0

Everything worked smoothly!

Rating:

2.0

Location listed in email for pickup was not the same as real pickup location. Ordered van but received truck. Ordered furniture pads but did not receive any.

Rating:

3.0

The fuel allowance was a pittance, since the tank was nearly empty when I picked up the vehicle. I couldn't find a place to list all of the condition concerns, i.e., a strap holding the exhaust pipe up, a glove compartment that wouldn't stay closed. However, the clerks were helpful, and accepted my return without comment.

Rating:

5.0

Marshall Liquors service was excellent. Advantage Storage service is terrible.

Rating:

5.0

I think your rate expectation is misleading. I plugged in my expected mileage ave was only off by a mile or 2 and bright back the rental in the expected condition and time frame but somehow paid almost double than what my estimated charges would be. I could paid my movers a flat rate for less but thought your charges would be less based on the estimate

Rating:

3.0

This is a parking lot of a liquor store. Perhaps identify a portion of the lot for u-haul pickup/drop off.

Rating:

3.0

Not charge the customer for a fuel bill when the truck was returned with more fuel then it had when I picked it up

Rating:

5.0

There was no gas when I picked up the uhaul. I put a tank in and only ended up using a quarter. I wish there was a gas reimbursement

Rating:

5.0

smooth and ease very nice!!

Rating:

5.0

This was the second location I had to go to pick up my truck. The first location gave away my truck. This ended up causing a 5.5 hour delay of packing. I will never ever recommend uhaul to anyone. I will tell everyone to pick any other company. This delayed my departure and caused me to sleep less. Uhaul is an awful company. If you would like to talk to me about this. Please give me a call.

Rating:

4.0

Everyone did a great job. Good communication from the first call to reserve, the call back to schedule exact time and location as promised and the flexibility at pick-up. I purchased roadside assistance - then locked the only key in the truck!! Again service was great - help arrived within an hour. Consider giving extra key or key fob to help prevent this while traveling long distance.

Rating:

3.0

The schedule pick up was 9am but I came to get the Truck 🚚 by noon at 12pm that was really bad thanks again

Rating:

5.0

Friendly staff greeted me and quickly showed me where to drop off trailer.

Rating:

3.0

A couple of things I wasn’t really happy with was that I was told that I could purchase straps to tie things down with when I picked up the truck they had no straps. I was also told when I picked the truck up that if I returned the truck early I could get money returned for the days I didn’t use however when I needed to rent an address truck the next day the lady told my wife that that was not true? I was very disappointed since I spent over $3,000 on a 15 and 20 foot truck and didn’t returned them both earlier. I just wish I knew who is telling the truth. The trucks ran fine with the exception of the terrible gas mileage which cost another small fortune.

Rating:

3.0

The drop off location was at a liquor store with one employee. He told me where to park the trailer but made no effort to assist in disconnecting. He did not offer a return receipt. Said he had to upload pictures and would do it later. I made him sign and date my rental contract and took my own pictures as proof of return. If a rental need arises again, I will pick up and return at actual Uhaul locations and not a third party

Rating:

2.0

Vehicle was FILTHY!! Truck was not even checked in when I arrived and had not been cleaned. Was under 1/8th of a tank of gas and I couldn’t even make it 20 miles on the fuel that was in the truck when I left…

Rating:

5.0

The employee from Marshall Liquors was very helpful when I had trouble getting the key from the drop box. It wasn't clear to me that the knob needed to be twisted to open the door after entering code. Maybe a simple cartoon arrow will help some customers with the lock box. Other than that great experience doing mobile pickup drop off for first time.

Rating:

4.0

The check engine light was on the whole time. There was way to much play in the steering wheel. Almost unsafe and truck needs a front alignment. Last the truck needs shocks. The pick up and drop off location was good. The staff very nice. The truck needs maintenance done ASAP

Rating:

2.0

Thank you for asking for my opinion. The vehicle ran well. It did not have any moving blankets and the interior of the cargo area swept, but not very clean. And when I was done, I put six gallons in the tank! The gauge was a little lower than when we started, but we were charged $28 for gas! I don't think that is fair! I am very disappointed with the people who are running that facility! I won't return there! I have used other u haul facilities and have been very satisfied! Not this time. Thank you for asking for my opinion.

Rating:

5.0

These people were MORE than gracious to help me. Thank you SO much!!!

Rating:

4.0

Convenient locations It's a liquor store so sometimes you have to wait for the other customers But they are very friendly and professional

Rating:

1.0

Shifty as hell I would never ever send anybody

Rating:

1.0

The rep at the liquor store was extremely rude and made the process, on an already stressful day, horrible. There was so much back and forth between him and the digital process on the website what it took an hour just to get the truck. At one point he even removed the keys from the box as we were just about to check out. His demeanor throughout the process was condescending and like he didn't want our business. I would not recommend this location at all.