Accessories listed in order were not available at this location. Location changed since original order no notification provided.. increased my mileage usage and costRobert R.
Customer Reviews for Metaa Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved dolly and blankets and didn't have any available for us. Also, this uhaul was one hour away from our requested uhaul pick up location. Very inconvenient.JESSE C.
This equipment wasn't on time I didn't get it at my schedule time I would like the $50 for missed reservation time it was supposed to be at and 15 I didn't get in till 11 the last customer still has it out.Hugh M.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.Michael V.
Staff very helpful and welcoming!Ronald C.
Family run, professional, knowledgeable, friendly, courteous-quick in and out . Would definitely recommend this location to others.Albert G.
Cellular connection was awful. Not even one full bar. Uhaul website timed out over and over again...took about an hour to let key code. Never again,Joseph C.
Not add a second requirement to the rental agreement AFTER you get dropped off at the place. If you need a passport or to have a second phone for some dumb af reason, post it during the reservation...Albert J.
Customer did not leave a comment.Stephen R.
Owner, was late opening, arrived to tons of people waiting, he was totally overwhelmed. He was rude, was not a smooth transaction. Truck had air from engine coming in by gas petal and it burned my foot. Drivers door lock did not unlock with the key had to crawl over through passenger side to unlock door.Cindy E.
The employee was rude and I was charged $21.50 and was never told about and I'm very angry about being charged and not told .JAMES F.
I strongly recommend you have a leader supervise this location. I understand it is operated by a non Uhaul distributor but your brand is at a risk. These guys were not professional and I had a horrible experience. I will never go back there again.Kristen C.
Customer did not leave a comment.Evelyn G.
Hardly any cell service and no internet conection, was very challenging to complete my rental! Locks were hard to open! Office wasn't open so greatly challenged to work my reservation out, took 40 minutes to complete sign in!Herbert E.
After I dropped the truck off they called me 3 days later and tried to blame them loosing the keys on me and tried to tell me I didn't turn the keys in.Brandon S.
Customer did not leave a comment.Brandy H.
TERRIBLE LOCATION! over charged me, did not give me a receipt, offered minimal customer service. I WOULD NOT RECOMMEND TO MY WORST ENEMYAUSTIN G.
I ordered 3 dozen moving pads. None were provided/available and no advance notice.Joseph R.