Customer Reviews for Montgomery Farm & Garden
(U-Haul Neighborhood Dealer)

349 reviews

1762 Big Hill Rd   Berea, KY 40403

(859) 228-0472

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(859) 228-0472

1762 Big Hill Rd
Berea, KY 40403

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Super accommodating and easy to work with.

John P. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
2.0

The containers were not delivered to me on time. They were very late coming to me. Many items were broken. I'm not happy at all with the service. Although Becky in CT was very helpful and such a great person.

Stephen P. 
Rating:
1.0

Buddy did not check in our truck for 9 days after we dropped it off, and our truck was mistaken and our bill was ran up to $3,200.00. Thankfully Corpus Christi, TX U-Haul was able to fix the problem.

Sharlene G. 
Rating:
1.0

Make sure the rep isn't drunk!

Eula E. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I was told I could modify my drop-off location at the time of pickup. However, nobody familiar with U-Haul procedures was present to help me. So I could not modify the drop-off. Luckily, I had already paid online because I would not have been able to make a payment at the pickup store. Also, the six moving blankets I had ordered were not in the truck ($5 cost). Plus, when I paid online there was an unexpected $5 environmental fee tacked on that had not been mentioned before. I plan to pursue getting a $10 (+ tax) refund from U-Haul.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Rodger M. 
Rating:
1.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda E. 
Rating:
5.0

The staff was very helpful.

Dianne C. 
Rating:
3.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

As the President of a Non-profit Organization that has rented Uhaul equipment for many years at numerous locations I, have NEVER received the loyalty, professionalism or, kindness I received at Montgomery. After having 2 unfortunate issues with 2 prior Uhaul locations, This business reminded me I was valued as a customer. I'm forever grateful, John Wyatt

John W. 
Rating:
4.0

Customer did not leave a comment.

Dan K. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Sherry E. 
Rating:
2.0

We showed up to the place we selected for pick up and we're told to go to another city entirely for pick up. They told us the wrong address and we had to drive back to a third location in the original city . Then an employee approached us to “help” but also said he had no idea about the trucks and equipment. It took us an hour past rental time to be able to acquire our truck and we were never notified of a change in pick up place or the size of the truck. I also felt that it was very steep to charge for the truck, per mile, and then have to fill the gas back up as well. However in the end the truck did what it was supposed to do, I recommend you reserve for well past the amount of time you need to ensure you get it back in time. Be sure to double check they haven't changed your reservation without notice as well.

Casey B. 
Rating:
5.0

Everything was perfect and made the stress of moving much less. Have recommended Uhaul containers to all my friends.

Melody J. 
Rating:
4.0

I'm abit old school, so doing the renting of a truck at a distance and on a phone seems very foreign to me. But in the end it went well, smooth. I prefer talking face to face with a human being and having a paper contract in my hand. I will recommend this location to others as I have done business with this location before with very positive results.

DOUG M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Good location great management.

CHRIS D. 
Rating:
5.0

Buddy was very friendly and helpful.

wayne D. 
Rating:
4.0

Customer did not leave a comment.

gary C. 
Rating:
5.0

I called the owner of this location to verify hours of operation and to let him know I needed to drop off. He was absolutely amazing as well. I was able to drop off without any issues at all. I would also highly recommend him as well to friends and family. This U-HAUL experience has been the very best. Thank you all!!

warren M. 
Rating:
2.0

NO ONE THERE! CLOSED EXCEPT FOR DROP OFF!! NO ONE TO HELP GET TRAILER OFF!!

Rodger M. 
Rating:
3.0

Ordered two dolly's (regular dolly and furniture Dolly) to assist in the move. Didn't receive either of them. Tried to call the location to see if I could just go pick them up myself but nobody answered and I never heard back from them. The dolly's would have made the move so much easier on me. I disputed the charges for the dollys though and Uhaul removed them for me. So at least I didn't have to pay for them.

Adam C. 
Rating:
3.0

Customer did not leave a comment.

BECKY S. 
Rating:
5.0

Excellent service and communication

Tina P. 
Rating:
5.0

get the order correct and be able to contact a rep. on the phone without waiting over an hour.

kay S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA E. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

Customer did not leave a comment.

Cathy J. 
Rating:
1.0

Customer did not leave a comment.

Shanda S. 
Rating:
3.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

Service the vehicle before you let somebody drive it. Check engine light was on the whole time!

Diana L. 
Rating:
2.0

This location was not convenient to me and not the location I reserved. I was not notified of the location change so it was very much out of my way. I have used U-Haul many times over the years and always had a good experience. I do not appreciate the way this was handled however so I might make another decision going forward.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

OKIE W. 
Rating:
1.0

Bud Montgomery left my furniture on his property for almost 4wks without having it shipped. He also took the covers off of containers and let it rain in them. I have 5-6 pieces of furniture that is totally destroyed over his neglect. I had to have a family member pick my furniture up and bring it to my house. He told me that my furniture was being picked up on 28 of June, instead I find out that on July 14/15 that my containers where still sitting on his property in Berea, Ky. I deserve to have a claimed filed on this man for the way he neglected his job and left my containers out I. The rain without covers on them. He should not be allowed to continue to have your business. My phone number is +18595959775. Would be glad to speak to anyone on this matter.

Edwina R. 
Rating:
4.0

Everything was good.

Deborah S. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

The proprietor went out of his way to get us a rental after the truck we had booked 8 weeks in advance was not available the day of our rental and our agreement was cancelled without leaving us any options. We contacted several locations and trucks being double-booked is common. I would suggest calling a few days in advance to ensure you have a truck so you are not stuck like we were.

Joanne S. 
Rating:
5.0

Vender was very helpful.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

Better communication. I had scheduled pickup for 8 am only to get to the pickup location and find that they didn't open until 9am so I had to wait an hour for them to open. No one showed up at 9am so I had to call several times to get ahold of someone who told me where the key was. None of the other equipment was in the truck i.e. appliance dolly or furniture pads and I had to spend over an hour trying to get ahold of customer service for help. All this made for a very stressful move day. I also wasn't excited to see that I was charged overage on milage due to the pick up location being changed(by uhaul) to a place 15 miles away. Overall this was a terrible experience on an already stressful day. At this point I doubt I will be giving Uhaul my business in the future.

CLAYTON T. 
Rating:
5.0

Customer did not leave a comment.

Siree M. 
Rating:
4.0

Owner was quick to assist.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Test and clean the equipment.

G. Derrick H. 
Rating:
5.0

Customer did not leave a comment.

sam S. 
Rating:
3.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

This place was great, it looks like it would be difficult to get in and out of, but it really isn't.

Paul H. 
Rating:
5.0

Would highly recommend!

keith C. 
Rating:
1.0

No one was there when we picked up the rental. Had to wait 30 mins for them to show up.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

This is a great place to pick up &drop off.one has the trailer hooked up by the time one has got my paperwork ready.this is one of the best u haul dealer I've ever rented from.They are really nice people

FLOYD J. 
Rating:
3.0

Have used this location to drop off U-Haul trucks/trailers due to close proximity. But, no one ever is there. No personal interaction.

DAVID D. 
Rating:
4.0

Place has been closed each time I've returned a rental.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
3.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

No problems here.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Julius S. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Closed early

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
2.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

No improvements needed.

Jeff R. 
Rating:
4.0

We had an issue in that U-Haul scheduled my truck pick-up at 8:30 am but the local store didn't open until 9:00 The dealer got there as quickly as he could and he was very efficient and helpful.

William R. 
Rating:
2.0

We dropped off the truck and trailer at about 4:30PM on Thursday, a day before it was due, well before the posted closing hour. No one was there and the place was locked up tight. I went back twice over the next two days and never found anyone there which was a problem as I left my Handicapped parking Tag in the truck. I got a receipt saying they received the truck and trailer at 2:38PM on Friday?

Richard B. 
Rating:
2.0

Dropped off truck and trailer one day early. They show receipt of them about a half hour before due, the following day. I never saw a person at the facility though I dropped off the truck and trailer at least 3 hours before their posted closing time. Went back there twice about mid day each of the next 2 days and the place was locked up. I left a handicapped parking tag in the truck and needed to retrieve it.

Richard B. 
Rating:
4.0

The truck was not clean but it was not the fault of this location as we were a last minute pick up. We rented over the phone from another location and everything was wrong. This location helped us out of a bad situation!

caroline M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
1.0

Customer did not leave a comment.

Tracey B. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
2.0

They were closed when they should have been open

Stephen J. 
Rating:
4.0

Customer did not leave a comment.

Kendall G. 
Rating:
5.0

Owner was great! I forgot to check the email for return time and was a couple of hours late returning the truck. I was fully prepared to pay the extra day. Owner said it was not a problem, checked the vehicle in and sent me on my way. Great service!

paul S. 
Rating:
5.0

Very nice rental experience. Bud was very helpful

GREG H. 
Rating:
3.0

The mobile app / smart phone option is very difficult and frustrating to use. Not user friendly.

Jason F. 
Rating:
2.0

Customer did not leave a comment.

jimmy G. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Not able rate the drop off location due to it being closed on Sunday.

Robert Y. 
Rating:
4.0

Customer did not leave a comment.

jon E. 
Rating:
5.0

Customer did not leave a comment.

jon E. 
Rating:
3.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

randall M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

The UHaul app needs work but everything else was great!

Kayla S. 
Rating:
5.0

Good people to work with.

robert S. 
Rating:
4.0

No comments

SHARON L. 
Rating:
3.0

They were closed when we got there so none of that applies. It was just very dark and very little room to leave the equipment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Customer did not leave a comment.

majeeda G. 
Rating:
1.0

Wasn't happy that had to wait 30 minutes for someone to show up and it put me behind schedule and cost me money since I was paying people to move my stuff into the Uhaul. I was on the phone for over 20 minutes with the 1-800 number for Uhaul and I kept getting put on hold and transferred to different people

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top