Customer Reviews for National Storage Center Plymouth Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Storage Center Plymouth Rd

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JEREMY VITANZA O.
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JOEL DOUGLAS E.
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Concha D.
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The entrance to the Uhaul office was a little hard to find since I was new to town. There was only a small sign.

BEVERLY DENISE W.
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CONSTANCE NADINE B.
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All was well with our experience. Thank you.

ROBERTBRIAN W.
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Muhammad A.
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WILLIAM JAMES R.
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Customer service looks at the customer and listen to the customer

Megan K.
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Art L.
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The on line steps I had to go through after arriving at the pick up location were rather lengthy. Otherwise, everything was OK. No big deal but the truck's AC unit seemed to have a mind of its own. The fan speed would increase or decrease randomly. The ride was rather bumpy. You might want to look at the shocks.

DEBARATI D.
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Awesome experience!

Angela B.
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The person verifying the registration did not have access to the correct number, told us we had to verify the registration by different times via phone call and via email and when we called she had already cancelled it. It was very frustrating and confusing.

Santiago C.
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Olivia S.
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Joe B.
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Ralph D.
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Baris A.
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Catherine F.
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Paula W.
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Brian H.
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Not open on Sundays. Had to use mobile/key drop for return. Nice site otherwise.

Sagardip M.
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John M.
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Friendly, prompt, & courteous service.

Denise S.
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Excellent customer service!

Timothy C.
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Excellent customer service, great staff.

Valerie O.
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Caitlin was very knowledgeable and instructive about the truck ramp and closing mechanism. It is always nice to deal with a person who is friendly and capable.

Angeline B.
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Ryan C.
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Valarie T.
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I had practically a perfect rental experience. The staff at this facility is so helpful and kind that they are like your family trying to assist you. Unfortunately, I was driving unaware that my lights were not on even though I thought the lights were on. But that's an alert lacking in the equipment. Regards, ~~ Valarie

Jane W.
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Caitlin was awesome.

Susan P.
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I already have recommended them to an associate.

DANIEL B.
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very nice place to rent-Caitlyn was very efficient and nice to work with!

Emilio S.
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Staff was super friendly and helpful. I will be back!

John H.
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Carl Simon A.
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I received a van with supposedly full gas tank (according to gauge on contract and on the vehicle dashboard), however I needed to fill the tank with 4 gal before return. It is implausible that the van used that much gas for the 15miles that I drove, meaning that the vehicle's gas tank was not actually full when I received it. I was not offered a refund when I returned the vehicle and mentioned this issue.

Jeanette B.
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Ariel M.
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Emily M.
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My insurance option was upgraded without my consent. I was charged extra from what I chose online which is unacceptable.

David M.
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Gary E.
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The truck dropoff went VERY easy and well--just dropped off truck and keys and we were on our way. LOVE this location!

Prateek N.
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Lady at the desk was really sweet and helpful.

Karthikbabu R.
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Peter S.
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Monica L.
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Keep up the great work. I really appreciate it a great deal.

kashish J.
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Caitlin was nice and very helpful.

Amy P.
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The lady working the counter was very nice and very professional and I would highly recommend this location. The van was in excellent condition!

Masataka Y.
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Eryka S.
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Great customer service from both the person that helped us check out the van, and the person that checked in the van. Super friendly and helpful, especially to first time uhaul customers. Thanks for making my move so easy!!

Yufan Y.
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Victoria B.
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I appreciate that someone was there during opening hours to solve the unexpected issues I encountered, but Customer service demeanor, understanding and empathy from office staff could use some work. There was too much defensiveness up front and blame abiut the uhaul app and other uhaul locations instead of helping me and problem solving and doing what you could do to help immediately.

Nevo P.
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Anthony M.
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Carl J.
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Xinyu Z.
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Jeffrey W.
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pengningan P.
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William Z.
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Brendan M.
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Zachary Z.
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Scott G.
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Friendly staff that made everything easy -- felt like I was in great hands!

Mark A.
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Alberto C.
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When I arrived at this location I learned that since I was not on time for picking up my reservation, my reservation was cancelled. That was just ok since I did not know about that rule. So I decide to rent another truck. At this moment, the person in the front desk tried to lecture me about losing my previous reservation while making my new reservation. I don't see what was the point of that. I know I was late for my original reservation and had to get a new one.

David K.
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makayla H.
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Nothing to add aside from how wonderful and friendly both staff persons were. Me and my girlfriend had to make an emergency move last second and every Uhaul employee we talked to was nothing short of phenomenal

Omar S.
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Timothy O.
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Srinath K.
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Mark T.
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Kayla C.
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Robert B.
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Caitlin is very friendly, knowledgeable and efficient, and Mack is very welcoming. Better road signage would help.....the location is tucked away a bit and easy to miss

Jovonne E.
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Junhong G.
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Timothy H.
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Thank you!

Justin V.
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The personnel (Caitlin, I believe) was very helpful and efficient.

Edwin-German L.
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This location was far from my house compared to the one in State St where I had my UHaul storage.

Tawanna D.
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Caitlin was very friendly, helpful, showed me how the uhaul operated despite the rain. I had mistakenly gone to the other Plymouth road location and the customer service was not nearly as friendly as it was here! Thanks Caitlin!

David P.
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Windshield wipers were not very good for rain and snow.

Anthony S.
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Tom G.
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The girl that checked me in was excellent. I would definitely recommend to others.

Deborah S.
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Staff was very helpful

John L.
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david S.
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Person at counter very friendly and helpful.

LAURIE V.
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The service person, Kaitlyn was amazing--knowledgeable, efficient, kind. I would utilize this site just for her service.

Sharon H.
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The time that the facility opened was later than I would have preferred.

Jason H.
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The staff were all friendly and efficient. I appreciate the quick service and the ease of making the reservation at this location.

jason B.
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I had a last minute need, and the customer service people stepped up and made it easy.

Jovonne E.
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No problems at all. Thank you

Piotr F.
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dave S.
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curtis P.
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MARJORIE R.
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The whole process was great. The call center center were very helpful as we changed our reservation by a day. Meagan at the office was very pleasant and friendly. She also provided us great suggestion of where to find items we were hoping to load into the truck. The entire experience from first phone call to drop off were easy and simple. Thank you for having such great staff.

JOSHUA D.
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Lady at counter was very kind and helpful. The cat was cool and did not bother me as a customer, it minded it's own business. I enjoyed its company though!

Kenneth K.
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Snob unpleasant and would not honor any diaper a discount at my previous location on State Street would talk down to the guest and I don't need to see animals in a professional building

michael M.
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It took us a moment to figure out where to park, but once we did the staff was friendly and helpful getting us checked in and back on our way to unpacking.

Haojun M.
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Bruce C.
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Pamela N.
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Excellent experience. Caitlyn, the customer service agent on site, was extremely helpful, knowledgeable, professional and pleasant. Thank you!

BRIAN G.
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We should have confirmed the amount of gas in the truck before we left from the first location.

Julie C.
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Pick-up was a breeze! Thank you for such a positive experience.

Valarie T.
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I very much appreciate Caitlin searching for and finding a block of time at the beginning of the week that I could rent the vehicle. She's a joy with which to engage. ~ Valarie

Deborah K J.
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The damaged left rear top of box light had not been repaired and it rattled and alarmed me more than once on my long drive. Even taling it down would be good.

No reviews have been submitted for this location.

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