Customer Reviews for National Storage Center Plymouth Rd
(U-Haul Neighborhood Dealer)

498 reviews

1645 Plymouth Rd   Ann Arbor, MI 48105

(734) 477-5670

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(734) 477-5670

1645 Plymouth Rd
Ann Arbor, MI 48105

Services at this Location:

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Constance B. 
Rating:
5.0

Customer did not leave a comment.

Yufan Y. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Sagar P. 
Rating:
5.0

Friendly staff!!

Jin C. 
Rating:
5.0

The person at the desk was very helpful! My online check in was not going smoothly he was able to troubleshoot and get me on the road

Jennifer O. 
Rating:
5.0

Overall fantastic experience. Will be renting from this location again. Staff was very helpful and accommodating, the truck was very easy to locate and getting the keys without going into the office was a simple process.

Bradley K. 
Rating:
4.0

Customer did not leave a comment.

Sasanka Mouli N. 
Rating:
5.0

Customer did not leave a comment.

Jeeliung L. 
Rating:
5.0

Customer did not leave a comment.

Leah C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER MICH L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEANNA D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ALAN W. 
Rating:
5.0

Everything is good except the return process. I had a hard time uploading the pic of the odometer. So I just dropped off the key.

Hongrui L. 
Rating:
5.0

Super easy pick up and drop off of rental truck

DELPHA JOSEPH P. 
Rating:
5.0

I was unable to pick up my truck using UHaul's online system, but agent at the facility was fantastic and helped.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN VINCENT M. 
Rating:
3.0

Customer did not leave a comment.

KIRK LAWRENCE H. 
Rating:
3.0

This guy was fine but considering my other experiences with Uhaul I'd never recommended their services to anyone.

JESSICA A. 
Rating:
4.0

Have a more reliable payment network so customers can check in faster

Xiaoqi P. 
Rating:
5.0

Customer did not leave a comment.

Sharrieff M. 
Rating:
5.0

Customer did not leave a comment.

Mateo A. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Absolutely wonderful. So easy and the person who helped us (I forgot his name) was really nice and helpful

SARIKA T. 
Rating:
5.0

Customer did not leave a comment.

JULE S. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
3.0

I had issues with my driver's license because it was considered "international". I am from Puerto Rico, which is a territory of the United States and the license allows me to drive in the country.

Nayanna M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Great communication and friendly customer service! Would rent from this location again!

RICHARD WEI-CHUN P. 
Rating:
5.0

Customer did not leave a comment.

JAMES JEROME B. 
Rating:
4.0

Customer did not leave a comment.

MARK DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Fanny-Ardiana P. 
Rating:
2.0

My online order included a dolly and protective mats, neither of which the location had. It's BS that the ordering system doesn't have the correct inventory that is available at each site. The sales rep was helpful and I don't blame her. This is U Haul system failure.

ANTHONY K. 
Rating:
5.0

The mobile app seems to be a bit finicky. I launched it prior to pick up time and it assumed I wanted to initiate pickup. Caused some confusion at the location. (this might have also occurred because I was staying with 1 mile of the Haul location)

TUSHAR HARI D. 
Rating:
5.0

Customer did not leave a comment.

Rudolph P. 
Rating:
4.0

Customer did not leave a comment.

BARTHOLOMEW I. 
Rating:
5.0

Customer did not leave a comment.

ANDRIANI S. 
Rating:
3.0

No communication, like all uhauls.

Lorenzo T. 
Rating:
5.0

Good service and attentive

JAMES HAROLD L. 
Rating:
5.0

The people were very friendly and helpful 🙂

Michael D. 
Rating:
5.0

Customer did not leave a comment.

BANGYAO Z. 
Rating:
5.0

It would be helpful to warn the customer that when providing an alternate contact during the check-in process, U-Haul will call that alternate contact immediately and expect an immediate answer; This might help the customers save time during check-in!

Kwesi R. 
Rating:
5.0

The lady who helped me was wonderful! Moving is always so stressful and she was extremely kind in helping me get the uhaul in such short notice!

Ellison T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY VITANZA O. 
Rating:
5.0

Customer did not leave a comment.

JOEL DOUGLAS E. 
Rating:
4.0

The entrance to the Uhaul office was a little hard to find since I was new to town. There was only a small sign.

Concha D. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY DENISE W. 
Rating:
4.0

All was well with our experience. Thank you.

CONSTANCE NADINE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTBRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Muhammad A. 
Rating:
5.0

Customer service looks at the customer and listen to the customer

WILLIAM JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
4.0

The on line steps I had to go through after arriving at the pick up location were rather lengthy. Otherwise, everything was OK. No big deal but the truck's AC unit seemed to have a mind of its own. The fan speed would increase or decrease randomly. The ride was rather bumpy. You might want to look at the shocks.

Art L. 
Rating:
5.0

Awesome experience!

DEBARATI D. 
Rating:
2.0

The person verifying the registration did not have access to the correct number, told us we had to verify the registration by different times via phone call and via email and when we called she had already cancelled it. It was very frustrating and confusing.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Santiago C. 
Rating:
5.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Baris A. 
Rating:
1.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
4.0

Not open on Sundays. Had to use mobile/key drop for return. Nice site otherwise.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Sagardip M. 
Rating:
5.0

Friendly, prompt, & courteous service.

John M. 
Rating:
5.0

Excellent customer service!

Denise S. 
Rating:
5.0

Excellent customer service, great staff.

Timothy C. 
Rating:
5.0

Caitlin was very knowledgeable and instructive about the truck ramp and closing mechanism. It is always nice to deal with a person who is friendly and capable.

Valerie O. 
Rating:
5.0

Customer did not leave a comment.

Angeline B. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

I had practically a perfect rental experience. The staff at this facility is so helpful and kind that they are like your family trying to assist you. Unfortunately, I was driving unaware that my lights were not on even though I thought the lights were on. But that's an alert lacking in the equipment. Regards, ~~ Valarie

Valarie T. 
Rating:
5.0

Caitlin was awesome.

Jane W. 
Rating:
5.0

I already have recommended them to an associate.

Susan P. 
Rating:
5.0

very nice place to rent-Caitlyn was very efficient and nice to work with!

DANIEL B. 
Rating:
5.0

Staff was super friendly and helpful. I will be back!

Emilio S. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

I received a van with supposedly full gas tank (according to gauge on contract and on the vehicle dashboard), however I needed to fill the tank with 4 gal before return. It is implausible that the van used that much gas for the 15miles that I drove, meaning that the vehicle's gas tank was not actually full when I received it. I was not offered a refund when I returned the vehicle and mentioned this issue.

Carl Simon A. 
Rating:
4.0

Customer did not leave a comment.

Jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Ariel M. 
Rating:
3.0

My insurance option was upgraded without my consent. I was charged extra from what I chose online which is unacceptable.

Emily M. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The truck dropoff went VERY easy and well--just dropped off truck and keys and we were on our way. LOVE this location!

Gary E. 
Rating:
5.0

Lady at the desk was really sweet and helpful.

Prateek N. 
Rating:
5.0

Customer did not leave a comment.

Karthikbabu R. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Keep up the great work. I really appreciate it a great deal.

Monica L. 
Rating:
5.0

Caitlin was nice and very helpful.

kashish J. 
Rating:
5.0

The lady working the counter was very nice and very professional and I would highly recommend this location. The van was in excellent condition!

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Masataka Y. 
Rating:
5.0

Great customer service from both the person that helped us check out the van, and the person that checked in the van. Super friendly and helpful, especially to first time uhaul customers. Thanks for making my move so easy!!

Eryka S. 
Rating:
5.0

Customer did not leave a comment.

Yufan Y. 
Rating:
3.0

I appreciate that someone was there during opening hours to solve the unexpected issues I encountered, but Customer service demeanor, understanding and empathy from office staff could use some work. There was too much defensiveness up front and blame abiut the uhaul app and other uhaul locations instead of helping me and problem solving and doing what you could do to help immediately.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Nevo P. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Xinyu Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

pengningan P. 
No reviews have been submitted for this location.

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