Phone based check-in process was a little tedious.
Mark S.
Customer Reviews for Newport Hills Mail Boxes & Shipping Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wrong mileage cost me 30 mins each at pick up and drop off
ASHOK S.Great place to get one, very helpful !!!
alfonso A.The truck was ready when we arrived. The person we dealt with was very helpful and pleasant.The truck ran well and was just the right size.
Daniel N.Great family run business. Gary provides great customer service!
JOSEPH L.Mr. Gary Low went above an beyond during the rental process. He took the time to explain in detail the truck operation and the return procedure. I highly recommend this location.
Williams M.Friendly shop owner. Much better than my last rental from a different location a week ago
Brad S.The man from Newport mail was very helpful! I was well informed on how to return the truck. Thank you!!
JODI L.The per mile charge is a bit steep for a daily rental. Recommend a flat charge for the first 50 miles...then a lesser rate per mile for over fifty.
Richard R.Supposedly the gas tank was full when I picked up the truck. After driving 37 miles, it took 8.9 gallons to fill it up. That's about 4 miles per gallon or $1.00 per mile for gas. I was very surprised. Other than the gasoline issue, it was a very good truck rental experience.
Richard R.Great service and equipment
Alexander M.Store was very friendly and helpful
CHRISTOPHER K.Location was very convenient for me. Also, the person that ran the business was very friendly and clear in explaining all the details.
Charles L.Very pleasant and helpful gentleman explained operation of box truck, etc. well. Only suggestion is decrease cost. I would use your trucks more often if the mileage charge wasn't so high.
Charles B.The truck steering was very loose feeling and the steering wheel was not straight. If the wheel was centered it made the truck go to the left on the particular vehicle that I drove. I've driven several of these 15ft models but this one was the first where I felt that the vehicle needs maintenance and was dangerous. It was difficult to keep in a lane at highway speeds and turning corners was tricky as the wheel was not straight, I had to intentionally remember to not center the wheel, but keep it to the right slightly after exiting a turn. At minimum it needs an alignment. Otherwise, the people were extremely friendly, the location and truck were clean, I would go there again assuming the vehicle next time is not as sketchy to drive. I assume the truck is just overdue for an inspection and regular maintenance, or it was recently abused by some previous renters. I don't blame this location as they're not an actual U-Haul branch and I assume that is not their responsibility to maintain the vehicle themselves?
Joshua H.Very helpful service, smooth process.
ANDRES A.This is the only U-Haul dealer I will work with I have been completely scammed by the person in Eastgate. The Newport Hills location is honest convenient and I've never had a problem
HOLLY E.Unorganized and poorly run business.
JORDAN J.Owners we awesome. Great customer service. Easy check in and out.
Minh V.Your reservation system messed up my day by over an hour. Had it not been for the local rep that was given my reservation it would have cost me more time. Please change your subject lines to notify when a pick-up location is being changed!!!!!
Mikel M.Keep this location. Best I have used in 50 plus years
Gilbert S.Very smooth rental. Thanks for pointing out details on operating the van. Used it to assist daughter in a move. Couldn't be better.
Richard P.Great experience
Svetlana G.The owner of this facility took up a solid 40 minutes of our rental time due to over explaining EVERYTHING! We have done mobile check in with Uhaul as well as pre check in. That did not matter at this location. Thankfully now I know how to dang near take apart a Uhaul truck and put it back together. Because of this we almost missed our pick up of furniture and this almost made our entire Uhaul rental pointless.
Hayden M.The truck I ordered is not available and the pick up time has been changed. Not a great experience.
Yung Sheng C.Great service and the van is kept really clean. I have used them before and I have had such a great experience that I keep going back to them for my U-haul rentals.
Holly M.Excellent service.
Jun G.Easy rental process, no issues. Excellent service
JAMES LAWRENCE M.Newport Hills Uhaul has the greatest staff, always friendly and fast service.
DARREL N.Very helpful and easy to work with
Andres A.They were very slow in checking in and signing out
Michael K.Very kind location owners and top notch customer service.
Shannon B.Gary was very thorough and professional. Definitely recommend his services.
MICHAEL V.Fantastic customer service. Very knowledgeable and graciously did a great job going through the steps.
Ehab H.Great location. Amazing store owners
Piyush A.Nothing I can think of. Reservation process was easy, truck was very clean, and the location was very convenient.
Cynthia B.Owner of this location (Newport Hills Mail Boxes) was super helpful, provided clear overview of the contract and equipment, and was a great representative of UHaul.
Stephen S.Always a great service.
Damir T.Amazing customer service and experience. Cant go wrong by booking at the Newport Hills location.
Cole L.I highly recommend this location to rent a truck or cargo van. The owner keeps his vehicles spotless, is very diligent about explaining the terms of the contract, and easy to work with. I was so impressed and and would definitely go back!
Leslie G.Very nice people
C Kurt S.Newport Hills Mail Boxes & shipping Center is great, quality service.
Mehdi B.I had a great experience here, the gentleman I dealt with the first day of renting had some of the best customer service skills I have come across since being in the PNW. Great guy led me to having a great experience there.
TYLER A.Even though the van was new with only 3500 miles, I was surprised to see the oil life at only 8%. Otherwise it was a very good experience.
JIm D.If everything could be done online so I don't have wait to go over thing s again when I get there.. I repeated Some things when I got there.
Hector N.Don't move
Norio D.very nice and professional staff. If renting in South Bellevue, Eastgate or North Renton, I highly recommend this location.
C Kurt S.This place has been the best
Daniel W.Excellent service, kind employees!
Heather D.None
Juan D.Great experience! Easy to pick up and return. Left something in the truck and was contacted promptly to come to pick it up.
Rachel H.Owner was very helpful explaining the contract terms as well as the functioning of the van.
Todd O.Everything was great thank you!
JACQUELINE D.Location and uHaul are always in great condition. The people are friendly and wonderful to work with. Best uHaul experience ever. Defiantly will recommend and come back.
Stuart H.It was recommended to me by a friend and I would do the same in a heartbeat. Incredibly helpful and friendly staff that gave thorough information and instruction regarding the rental.
Michael B.Customer service was great. The gentleman who helped me was very patient and covered all of the details.
Sandra D.No improvement needed. Gary does a great job!
Kim K.The personal attention was outstanding. And very efficient. Really glad I found this location.
Thomas J.Billing for mileage could have been explained more completely (miles included and additional miles) although the charges were reasonable and matched expectations. All-in-all a pleasant and neighborhood asset.
Larry T.Gary was great. I love the "Mom & Pop feel of their shop. He was very thorough and helpful. I will call him again for our needs.
Doug P.The guys @ this location were courteous & professional.
Yemane T.Well maintained site. Very helpful staff in guiding through the process and friendly.
Khalil R.