Customer Reviews for Old Mill Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Mill Self Storage

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Reid I. on

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Jacob G. on

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Anna G. on

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Miles was super helpful.

don K. on

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Myles was very friendly, professional, and efficient.

heather D. on

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Hours on door said location should be open, no one was there.

William G. on

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Truck was covered in dead bugs / road kill

Josh R. on

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Stephen B. on

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Extremely difficult to find

Robert F. on

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EDD K. on

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Old Mill Self-Storage made everything super easy and were great to work with. Our move to Bend was absolutely painless because of them. Call them before anyone else. 5 stars!!!

Paul S. on

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I have rented a lot of U-Haul trucks lately and this location and the service I received at it were by far the best. when I was renting it he had me walk around the truck Mark all the places where there was damage excetera none of your other locations ever had me do any of that. Not only that but he was super nice and accommodating and helpful I told him he should be named mr. U-Haul of the year.

ed R. on

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steve C. on

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The fuel charge was shady. I drove 25 miles total, put in 2 gallons of fuel and was still charged $13 extra dollars. Doesn’t sound fair!

Nicholas C. on

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The vendor support (Miles, local manager) was excellent. The online check-in kept faulting out on me, so Miles took care of the check-in manually and got me on my way.

Matthew B. on

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Super convenient - customer service was awesome.

karla L. on

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Steve did an excellent job with customer service towards us and made our Memorial Weekend move over the top!!! Thank you Steve!!!

James V. on

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Everything was excellent, except the first location I was told to go to no one was there as scheduled. After calling U-Haul I was routed to the Industrial Way location instead and all went smoothly, but was frustrating the U-Haul (Tinting Company) location had no one there and no one answering phones.

Chad B. on

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Daniel P. on

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Lisa S. on

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Thank you for a GREAT EXPERIENCE!! I’ve rented UHauls many times before but this was my FIRST time doing it ALL on-line! I had a little trouble finding the right pick up spot in Bend, OR as I had the Alliance Storage address instead of the Old Mill address (both are very close to each other) but once I did find the truck it ALL went very smoothly! I did have someone call me the next morning to verify that I had picked up the truck. Great truck-NO PROBLEMS-nice and clean and EASY TO DRIVE!! Drop-off was super EASY as well even though store was closed directions were very clear and straightforward also!! Thank you UHaul for an overall GREAT EXPERIENCE!! Also I was THRILLED that the truck had such AWESOME A/C as it was hot and yet the drive was very comfortable!!!!

Seth B. on

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brett L. on

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Gary W. on

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Overall transaction went very well

Billy S. on

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Jason D. on

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Ashton was amazing in the way she assisted me throughout my unusual and urgent experience. I thank her and Area Field Manager, Brandon, at Old Mill Self Storage, for exemplary service above and beyond my expectations and relieving heaps fo stress. Thank you so much for your help!

Gerald D. on

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Great guy working it

Phil B. on

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Liz W. on

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Tanner H. on

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Janet M. on

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James C. on

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Andrew L. on

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Aaron P. on

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francine U. on

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Another wonderful place to rent a truck at besides Hwy97 and Brakes for Less!!! Go Bend, OR.

Ivan C. on

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Mike C. on

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Great customer service

Lindsay N. on

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Jenna W. on

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Very friendly

Jami L. on

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The customer service was fantastic I believe the gentleman's name was Dave. Super nice and helpful.

Steve L. on

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Justin H. on

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Colin P. on

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Our only frustration is that the truck was located at a different location in town that the plan I called to make the reservation. The change in location was noted on our master reservation via the link, but we were not told that on the phone.

Ashley M. on

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Dave was absolutely the most helpful!!!!

Ben L. on

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David Romain was great with his service. David was low key and his demeanor was excellent.

edwardo G. on

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I called the customer service. Was transferred to the scheduling manager.. she had such a terrible attitude. She sounded very annoyed.. would not recommend her to work with customers

CHRIS L. on

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Steve B. on

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we just dropped the keys off and they told us we were good. Simple

Ralph D. on

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Lot of construction hard to get in but I suppose that will improve.

Blythe M. on

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A little out of the way, but worth the effort.

John B. on

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Barry W. on

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Philip C. on

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Jeff K. on

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Not sure how I can be charged $25 for a gallon or two of gas.

Sue Z. on

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Dave was very helpful.

Jill B. on

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Everything was great. Super easy!

Chris T. on

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Gary S. on

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Check-in and drop-off was quick and painless. Thanks! The location was limited in space for a 26' truck, but David took over and saved us any difficultly. Thanks again! The help unloading we found through the UHaul website (Cascade Moving) was superb!

Kevin C. on

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Gary R. on

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U-Haul quietly changed my drop off location to Old Mill Self Storage & the time from 5pm to 10am. A woman called at 10am wondering where the truck was, I explained the time/location I set up & she accommodated me & let me come in before 5. Thank you Old Mill Self Storage, Boo U-Haul.

STEPHEN T. on

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Hire more people like David friendly and accommodating. David did a great job and stayed a few minutes late just to take care of us. Thank you Steven Thill

Jeanie J. on

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Friendly helpful clean, the truck was clean with the agreed upon blankets...we didn't have much for rope and Dave pulled out straps that were left in the trucks and handed them off....we told him we would leave them for the next guys or bring them back to Bend...we bought a lock and he showed us how to use it. When I callled Dave gave me the information and then gave me the 800# I called it and they had my name and order ready to go. I did make a change of dates...I called the 888#. While I admire people who speak multiple languages, Customer Service might not be the best place. The gentleman kept trying to sell me something. I said thank you and hung up. I called the 800# reservations and had an easy quick change.

Michel S. on

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David A. on

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Dave at Old Mill NW Self Storage diligently maintains his Uhaul Fleet as well as the storage center. By far the best in town.

Denise C. on

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Your prices are quite outrageous, the cost plus a mileage charge is just another way of false advertising. The initial cost looks affordable but the mileage cost makes other options way more appealing. I will be sharing that view with everyone I know.

kevin K. on

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Very friendly and knowledgeable. I’ll rent here again.

Judie N. on

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Josh W. on

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truck was a death trap terrible steering control. Headlights that pointed where you could not use them and engine smell in cab. Had to drive 30 miles an hours due to lights and steering control to keep from wrecking truck

Karie S. on

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Glenn W. on

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David Romine at Old Mill Self Storage is wonderfully helpful, friendly, and thorough! I am highly recommending him and his location to everyone I know! Many, many thanks to this stellar U-Haul representative.

Debbie A. on

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Ryan E. on

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John L. on

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Bryan T. on

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after hours drop off was quick and easy.

ROBERT S. on

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Put 9.5 miles on this truck and enjoyed every munite. Robert Smith

leslie L. on

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Gary G. on

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Easy return. Better sign

Jennifer A. on

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Super helpful, equipment was ready, clean & check out process was easy!Staff

Nan M. on

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Brian P. on

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The new reservation had me dropping off my auto transport trailer at one location and the DC truck at another location. Since I was moving by myself this was an impossibility. Extra hours of phone calls and reviewing reservation and trying to navigate the vague directions of "call when you get there" were less than pleasant when on a short timeline.

George F. on

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There was a last minute change in pickup time and type of vehicle. But Uhaul made adjustments to my favor. In fact, the changes enabled me to load and leave ahead of schedule. Thanks, Uhaul.

Marc M. on

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Christopher J. on

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Awesome customer service. Quick and easy.

Cherie H. on

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The representative at Old Mill was fantastic to work with and answered all my questions!!!! Thank-you so much.

Joe D. on

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I had cleaned out this vehicle nothing was left un-clean, yet I receive an email stating I will be charged a $10.00 cleaning fee ... what gives? unbelievable uhaul!

John H. on

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mary E. on

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David A. on

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Very well maintained storage center and rental trucks. We use U-haul often when we complete in-town moves for our clients. We have rented from many of the places throughout town and this was by far the best experience. We will now only rent our U-haul equipment from Dave at Old Mill Self Storage. We also rent a unit at the facility, and will rent an additional one when it opens up. Dave is very professional and makes any process easy.

Beth C. on

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Patrick M. on

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Justin C. on

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Dustin W. on

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Timothy B. on

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anneli L. on

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Be ware of the u-haul gas scam. Charging people for gas. Per their own odometer reading I only drove 7 miles (to my storage unit and back), so only put 1/2 gallon of gas in their tank. They still charged me for 2.6 gallons that they claimed I shorted them. Nobody reasonable would think you could use over 3 gallons while driving just 7 miles. Very dissapointed by their dishonesty.

daniel O. on

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James S. on

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You guys are awesome, dont change a thing!

Ken C. on

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Joseph R. B. on

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I should have hired help that was available...it would have made it so much easier. Snow didn't help LOL... I like that you are central.

Daniel W. on

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My total distance traveled was under 5 miles and I was charged for 2 gallons of gas. I would not recommend this location.

gary G. on

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Randy P. on

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